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Otto Cadillac
Albany, NY
2,934 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,144 service reviews
November 08, 2026
Always made to feel welcome. Everyone is very accommodating The work is completed efficiently and completely Everyone is very accommodating The work is completed efficiently and completely More
by JOYNERJOAN
Verified Customer
November 08, 2026
Attentive to maintaining my car for maximum performance. Trustworthy honest dependable service with a smile. Always feel comfortable and important during each visit. Trustworthy honest dependable service with a smile. Always feel comfortable and important during each visit. More
by lconstantino
Employees Worked With
Bill
November 06, 2026
Very easy to schedule, drop off was perfect, ready when promised, kept updated throughout the process promised, kept updated throughout the process More
by trgreen19
Employees Worked With
November 06, 2026
Very professional and easy to work with Everything about the dealership I like and would recommend recommended to anybody the dealership I like and would recommend recommended to anybody More
by Bjmcgiver
November 06, 2026
Overall ok. But they can't replicate the issue that we showed them in photos (right rear tail light doesn't work sporadically ). So they won't fix it. Should be But they can't replicate the issue that we showed them in photos (right rear tail light doesn't work sporadically ). So they won't fix it. Should be warranty- covered still. More
by msmrstik
November 05, 2026
Everyone is always helpful and any issues with my car is carefully explained and options are given on making repairs. I trust the staff at Otto which is very important to me. carefully explained and options are given on making repairs. I trust the staff at Otto which is very important to me. More
by alisondugan2
Employees Worked With
Bill McLean
November 05, 2026
I have been an Otto customer for decades. Steve Lemon and Bill McLean have always treated me well and I have great respect for both of them. They have been the reason that I have remained l Steve Lemon and Bill McLean have always treated me well and I have great respect for both of them. They have been the reason that I have remained loyal to Otto Cadillac. I purchased a 2017 XT5 last year and recently had it inspected (2 weeks ago). I had a check engine light appear and brought the car in yesterday. The diagnosis was a catalytic convertor, to the tune of $2300. I purchased a 7 year warranty when I purchased the vehicle. I was told that this item was eliminated form my warranty. The XT5 has an extended warranty on the convertor for 8 years or 80,000 miles. I am under 80,000 miles and feel that this warranty should be honored. It should be replaced at no cost to me, especially since I was sold a warranty that excludes the convertor. More
by billpaquette.ny
November 04, 2026
I brought my car in for basic maintenance. Shocked I was charged $25 for a wiper installation, my front tire had 37 pounds of pressure in it, not certain why they put air in it and I had to ha Shocked I was charged $25 for a wiper installation, my front tire had 37 pounds of pressure in it, not certain why they put air in it and I had to have an engine air filter changed and the tech never reset it so I'm still getting the alarms on my phone that it is at 5%. It needs to be changed. Now I have to drive a half hour back to Otto for them to fix their mistake. That's gonna take about five minutes. Not a happy camper. More
by Princess
Employees Worked With
Service/Bill
November 04, 2026
Excellent My experience was excellent. Amber was very helpful. She was very thorough and helpful Amber was very helpful. She was very thorough and helpful More
by vinmazzeo19
