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Ourisman CDJR of Woodbridge

Woodbridge, VA

3.9
931 Reviews

14211 Jefferson Davis Highway

Woodbridge, VA

22191

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931 Reviews of Ourisman CDJR of Woodbridge

April 23, 2022

I just purchased a rubicon 2DR beautiful sting gray from them. The salesman Jack Linton was really great from the first minute to the end. Honest and liable! I dealt with other dealerships in the past but More

by Onereald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Linton
Apr 25, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for taking the time to share your recent experience! We really hope that you are enjoying your new vehicle!

April 17, 2022

Good location great selection hands down no questions asked. Flex hours staying over time for you. More

by Orthoguy07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ike Lemuwa
Apr 18, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for your feedback! Please be sure to let us know if there is anything else we can do to assist you!

April 05, 2022

Very professional dealership. Responded quickly to my needs. Purchased a RAM truck from them the same day. More

by Lanh1680
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ike, Sham Moumen, Basil Di-ke, Ike Lemuwa, Mohammed Alkhuzai
Apr 06, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for the feedback regarding your experience! Be sure to let us know if we can help in the future.

March 31, 2022

Lustine RAM was great. Ike and the dealership took care of all my new car needs. More

by Shawn K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ike Lemuwa, DeeDee Lessord
Apr 01, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for the feedback regarding your experience with Ike! We hope you are enjoying your new RAM!

March 30, 2022

Dealership personnel and sales managers were very patient to help us make the difficult decision as to which automobile to purchase. We went through the models twice before we could make up pur minds. Very More

by Germancarman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Sita, Ike Lemuwa, Nataly Larin, Mohammed Alkhuzai, Jennifer Chavez
Apr 01, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for the kind words regarding your experience! Please let us know if there is anything else we can assist you with.

March 28, 2022

Basil DK provided me 10/10, excellent service. He was extremely knowledgeable on the vehicles he showed me, and very down to earth! Thanks brother ! More

by mauricewhiteharris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Di-ke
Mar 28, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you so much for the feedback! We are so happy that you had such a great experience!

March 28, 2022

I originally had given 5 stars based on my purchase experience. Since then , I wish I could give it 0 stars so instead, I'll just warn you. I brought my Charger in for service this morning as norma More

by Conaidws
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Lepage, Yohannes Tadesse
Mar 28, 2022 -

Ourisman CDJR of Woodbridge responded

Dear Mrs. Walters-Smith, I'm sorry if our staff was a little too excited to talk to you about buying or replacing your vehicle. As I shared with you on the phone, we feel it's our responsibility to let a good customer like you know when they're in a peak equity position and especially when they may be able to sell us their vehicle for as much as you paid for it three years ago! I'm sorry that one of our new sales people called you and possibly did not handle the situation as eloquently as we would have liked! He is yet to sell a vehicle and learning the ropes. I will use this as a great opportunity to explain to him when 'no means no'. Especially with a valued service customer. We need to be able to have these conversations constructively and without applying too much pressure. We want you to buy your next vehicle from us just as you have three others previously! There are several phone numbers on your vehicle's account and I imagine one of them belongs to your husband which would explain how he was also contacted. You also referenced his vehicle was also here for service around the same time as yours so I can see how it is possible that he received a call or two as well. One of our sales managers did reach out to our IT department to try to mark you as "do not call" from one of the systems could have resulted in these phone calls. I verified that the two phone numbers, and e-mail in that portal have red lines through them indicating 'DO NOT CONTACT". I am happy to hear that your purchase experience was great, 5-stars and your service advisor has been amazing, is clear and handles your vehicle with care and respect. I apologize for the aggravation that led to your review. I hope that all of the positive experiences we provide trump today's disappointment and that we can continue to provide you with a great experience both in sales and service as you described above! Matt Lepage General Manager Lustine Chrysler Dodge Jeep and Ram Direct: 703-492-3647 E-Mail: mlepage@lustine.com

Mar 28, 2022 -

Conaidws responded

I appreciate how quickly you responded, but you failed to identify the issue for which I contacted you in the first place. The issue that I had was the fact that your salesman chose to ignore me, the owner of the vehicle, to instead speak to my husband. Even after my husband told him it wasn't his car, he still made no effort to speak to me. You, as the GM made the situation worse by man-splaining the marketing and sales tactics rather than offering a simple apology. Had you simply listened and offered an apology for the lack of consideration your salesman showed me, I would have never opted to change my rating.

March 27, 2022

Great experience at Lustine Jeep, bought a Jeep Wagoner, best experience I’ve ever had buying a vehicle. Basil Dickson was a great salesman and did everything to seal the deal. Keep up the great work! More

by joshuaahopkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Khan, Basil Di-ke, Dominique Rice
Mar 28, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for your kind words regarding your experience with Basil! Please let us know if we can be of assistance in the future.

March 18, 2022

Ike was able to help me get the car I wanted and made sure everything was perfect. I’ve been enjoying my new 300!! More

by Aobourn92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ike Lemuwa
Mar 18, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for the kind words regarding your experience with Ike! Please let us know if we can help again in the future!

March 17, 2022

The gentleman helped me buying my new truck, I highly recommend him. He is a very professional and well behaved sales person. More

by Zakariabarakzai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Khan, Ike Lemuwa
Mar 17, 2022 -

Ourisman CDJR of Woodbridge responded

Thank you for the kind word and 5-star rating! Let us know if we can help in the future!

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