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Ourisman Chantilly Kia
Chantilly, VA
948 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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948 Reviews of Ourisman Chantilly Kia
August 03, 2016
"Love these guys!" The best and easiest car purchase ever! Everyone at the dealership was so pleasant and friendly. Honestly we had no intention of buying a car and wer The best and easiest car purchase ever! Everyone at the dealership was so pleasant and friendly. Honestly we had no intention of buying a car and weren't even looking to buy. Our son and his girlfriend called and asked us to meet them at Ourisman. While they were test driving and going over paperwork, we looked around and fell in love with the Optima. We returned Monday, 8/1 /2016, for a test drive and the rest is history.....Now we have a new Optima in our garage! More
by Geo and
Employees Worked With
Christopher Bell, David Kim, Andrew White
Helpful July 31, 2016
Best car buying experience ever! I took my girlfriend today to the Kia dealership down the road from my house. The sales staff, and management, were very friendly and treated us both I took my girlfriend today to the Kia dealership down the road from my house. The sales staff, and management, were very friendly and treated us both like family. They were very knowledgeable about the vehicles we test drove, and all of the options we could add on. The most impressive part is even after we signed all the paperwork, we called with a question and the manager was very quick to get the answer and help us out! More
by George M Murdock
Employees Worked With
Christopher Bell, David Kim, Ben Braunstein
July 30, 2016
Probably the easiest car purchase I've ever made. Just picked up a new 2017 Sorento for the wife. I'm not a fan of the car buying process with the haggling involved, luckily none of that was required Just picked up a new 2017 Sorento for the wife. I'm not a fan of the car buying process with the haggling involved, luckily none of that was required at Ourisman Kia. I came in to look at the car, was given a price, on the spot, came back a couple days after test driving some other brands and the price did not change. Everything was a breeze from the salesman (David Kim) to the finance manager (Andrew White). Truly the easiest car purchase I've ever made. More
by thedonva
Employees Worked With
David Kim, Silvia Aviles, Andrew White
July 26, 2016
Unethical billing practices I returned a leased 2014 Kia Sorento to the Kia Chantilly dealership in early May of 2016. About 3 weeks later, I received a letter dated May 30, I returned a leased 2014 Kia Sorento to the Kia Chantilly dealership in early May of 2016. About 3 weeks later, I received a letter dated May 30, 2016 from Kia Motors Finance assessing a $225.00 Excess Wear & Tear charge. The Kia Sorento was turned in 2 weeks early from lease termination with nearly 10,000 unused miles that I paid for. This car has been well taken care of with regular maintenance, car washes, waxes and interior cleaning. I drive the car back and forth to work alone. There are no children in this vehicle. It is used cautiously on the road. I was informed by a Kia representative, the reason for the excess Wear & Tear fee was because of one item, a 6 inch surface scratch that was found and the Kia guidelines will only allow up to 4 inches that would be acceptable. What !? On several occasions I called the Kia finance department to further explain my concern about the excess w&t charges. At one point I was told by a Kia representative, turning this vehicle in with nearly 10,000 unused miles has nothing to do with excess w&t. Really? Common sense says otherwise. This car was left at KIA in exceptional condition. In fact there is (imo) not Excess W&T, there is not even Normal wear & tear - what there is; is LIGHT Wear & Tear. That is a lot closer to the truth than what is being reported. What is not being taken into account is the overall condition and the compensating factors which would totally nullify these excessive charges. A 6" surface scratch is hardly a reason to impose a $ 225.00 excess w&t charge when all factors are properly evaluated with this vehicle. I would be happy to pay Kia charges if they were fair and reflected accurate w&t . That is not the case. I have filed a complaint with the BBB and the Attorney General in Virginia. I consider this vehicle assessment to be unethical and borderline fraud and I'm sure their are many other consumers who have also been taken advantage of by these practices. I have disputed this fee and requested that the unwarranted $225 charge be waived. They have not responded to this point. More
by wwc
Employees Worked With
Christopher Bell
July 14, 2016
Hard working employee We purchase a new Kia Soul for my daughter and Mr. Kim help us a lot. My daughter was very happy when Mr. Kim give his time in connecting her iphone We purchase a new Kia Soul for my daughter and Mr. Kim help us a lot. My daughter was very happy when Mr. Kim give his time in connecting her iphone to her new car. Thank you for all your help and being understanding, Mr. Kim. You are the best. Thank you also, Christian. More
by Alien Green
Employees Worked With
David Kim, Cristian Turcios
July 12, 2016
Easy and Awesome Mike was very professional and easy to deal with. There was no pressure and allowed us to make our decision an easy one. Chris also was very professi Mike was very professional and easy to deal with. There was no pressure and allowed us to make our decision an easy one. Chris also was very professional and willing to work with us and made the process extremely easy and efficient. We are extremely happy with our purchase of the 2016 Sedona and they both made purchasing the car exiting and NOT stressful at all. We will be back future purchases and will recommend others to this dealership. More
by lobbl
Employees Worked With
Christopher Bell, Michael Ellwood
July 03, 2016
Surprised! I got Kia Optima LX. I am so surprised because of the quality of the mid size sedan under $25000. I and all my family members love this new car! I got Kia Optima LX. I am so surprised because of the quality of the mid size sedan under $25000. I and all my family members love this new car! More
by Sarah
Employees Worked With
David Kim, Ben Braunstein
June 29, 2016
Surprisingly Pleasant Experience Based on past experience with car dealers, my wife and I view a trip to a car dealer to purchase a new car in the same light as a trip to the dentist, Based on past experience with car dealers, my wife and I view a trip to a car dealer to purchase a new car in the same light as a trip to the dentist, with a certain amount of trepidation and distaste. However, we were very pleasantly surprised with our experience at Ourisman Chantilly Kia. Even though they don't participate directly in the USAA Car Buyer program, over a day and a half of negotiation, Michael Ellwood worked with his manager to get us a very reasonable price on a new Sorento SX that came very close to the USAA price on a car we were looking at. So we decided to get the car from Ourisman. Ben Braunstein made the financial and paperwork side of the purchase as simple and painless as we could have hoped. And most importantly, my wife and daughter were thrilled with the new Sorento, especially since it was in Remington Red! Kudos to everyone a Ourisman Chantilly Kia for a very pleasant experience, and hoping that we can stay "in the family" with any future purchases. More
by Strider55
Employees Worked With
Ben Braunstein, Michael Ellwood
June 24, 2016
Easy, fun, and helpful I came to the Kia dealership in Chantilly after looking on there website for a few deals on an Optima. Kia nationally had a great summer on us event. I came to the Kia dealership in Chantilly after looking on there website for a few deals on an Optima. Kia nationally had a great summer on us event.. 5 months no payments 0% yada yada. Came in and was greeted by David Kim right away. Looked at the floor model of the Optima, which in turns out was the one on sale. Anyways, David was great and Chris Bell the manager also helped me. I decided to pull the trigger, but hit a snag with the trade. Waited a day, came back, and they helped me get around it. Long story short, the shopping was fun, easy, and transparent. When I came back Silvia helped close it out and helped as much as she could. No one was pushy, and everyone was helpful. More
by M Taylor
Employees Worked With
sean in finance , Christopher Bell, David Kim, Silvia Aviles
June 18, 2016
Wonderful Because Ben did everything that he promise to get me in the car of my choice. Thank you very much for all your help, if anyone that I know wants a Ki Because Ben did everything that he promise to get me in the car of my choice. Thank you very much for all your help, if anyone that I know wants a Kia I would tell them about you. More
by Clara Ann Smith
Employees Worked With
Christopher Bell, Ben Braunstein, Michael Ellwood
