Ourisman Chantilly Toyota

Summary Points: 1. Ourisman Toyota Chantilly Summary Points: 1. Ourisman Toyota Chantilly attracted me for a service appointment with "Car Wash" offer at every major service!!! 2. The Appoi Summary Points: 1. Ourisman Toyota Chantilly attracted me for a service appointment with "Car Wash" offer at every major service!!! 2. The Appointment Coordinator made me an appointment in less than 5 minutes, telling me who I would come and meet! 3. The Service Advisor actually thought of my convinience, offered best approach solution, and personally came to find me when the appointment was finished (instead of calling me on my cell phone or announcing my name on the intercom)! 4. The Sevice Staff did not need another word when I asked if they offered interior vaccum cleaning. "Where is your car, sir?" was his 'answer' to my question. 5. The Service Manager had a friendly chat with me, and we exchanged a few personal stories on previous dealership experiences, personal background, and specifically - what was my impression and reaction to any experience at their dealership that needed any "fixing". Proactive & Problem Fixing Leadership! Now Go On Reading the Detailed narrative, if you please! I had purchased a new 2011 Toyota Sienna from another Northern Virginia dealership back in February. The sales experience took me two full days to a price of my liking. I finally got the vehicle I needed. At 5,000 miles first scheduled service appointment was made at the same dealership. I took the car to the "selling" dealership - waited for the work to be completed. Got called to pick up the car in the waiting area - and when I saw the car I was in disbelief. No matter what make of the car I had owned in the past 20+ years of my driving history; the dealer had ALWAYS had my car washed after a service appointment. Decided there and then that I was going to change dealership. So with that being the only basis I call Ourisman Service - get a warm, welcoming response on making the appointment "THE SAME DAY". They service the cars until 9:00PM. :) Made an evening appointment. I was told by the Appointment Coordinator (Everett?) the Service Advisor's name before hanging up (Notch up in my mind - I knew excactly who I needed to go and meet! Liked that.) Due to rush-hour traffic, it took me about 45 minutes from home("My" dealership was only 10 minutes away at the same hour of the day) and arrived a few minutes early. I found MIKE HILLIARD efficiently finishing up his previous appointment, and while I emptied the cabin for better access to vaccum I saw he found a few relaxed, casual moments with co-workers. I knew I was in a friendly work place. My Van had a couple of "assessment" issues - Driver side sliding door sometimes stayed put after unletching with a continuous beep; Passenger side sliding door made a 'derailing' sound upon unletching; Upon locking the car with the keyless entry/remote the audible sound went away after the first two or three thousand miles. I was late bringing this up at my 5000 mile service at the previous dealer. The car had been finished and getting "wrapped up" to complete the appointment (but not off the bay). MIKE HILLIARD took note of all these descriptions and offered me another appointment to save me a second trip and leave the van with them to "assess" it correctly. I opted to get the 10K maintenance completed, since I had already invested 45 minute commute. The appointment took less time than expected - 55 minutes against 1h15m quoted. MIKE came out looking for me to let me know the Van was ready in the waiting area. Went and found my Van washed, looking clean. Upon approaching it, I checked the trunk to find it was not vaccumed. Turned around but I did not see MIKE at the desk, so I asked a couple of employees at another service desk, if they routinely offered interior cleaning of the vehicle they serviced at their dealership. I should have noticed the young man's name, but I was literally appreciating the "answer" he 'asked': "Where is your car, sir?"!!! So he goes off RIGHT AWAY as I point to my car to vaccum clean it, and I had to find the Service Manager. Looking for perfect level of service is an automatic "training" we get in our society; but I know that when it is met with your expectations, not many are "trained" or even slightest 'inclined' to offer appreciation to people who have just spent their time, effort, energy and expertise to deliver that perfect experience to you! So I asked to see the on-duty Service Manager to compliment on the Service Operation at Ourisman Chantilly Toyota-Scion. I met with CHRIS COKONIS while my car was getting vaccumed. I had a friendly chat with him sharing prior dealership experiences, personal background, and especially - if any of my expectations needed 'fixing' from his perspective. The car was serviced and cleaned, interior and exterior! In this Cut-throat Cometitive Economy - when consumers are paying quite a large sum for a single product, a little to no cost, tad-bit of "Un-Expected" Service Additions go a long, long ways! I would go there again, send other Toyota-Scion owners there, and surely give them a call first when looking for a new vehicle next. NO BRAINER!!! More

We came to Ourisman Toyota looking for a used car for my son. We purchased a new Prius a few months earlier from another dealership. Our sales consultant was Dolair Alali. When we saw that he was now at O son. We purchased a new Prius a few months earlier from another dealership. Our sales consultant was Dolair Alali. When we saw that he was now at Ourisman Toyota we knew that we were in the perfect place! Dolair went well out of his way during both sales to make sure that everything was perfect for us. He took care of us every step of the way. The whole process was smooth and with minimal stress. We have never been more satisfied buying a car. I can not say enough good things about Ourisman Toyota, and also the Manager Christopher Bell at the KIA Dealership. These two men went way beyond what most people would have ever done. Outstanding service!!! More

Wow, lots of bad reviews... Well, my story is different. Wow, lots of bad reviews... Well, my story is different. I bought 2 Toyotas (from another dealer because these guys would NOT negotiate), however, th Wow, lots of bad reviews... Well, my story is different. I bought 2 Toyotas (from another dealer because these guys would NOT negotiate), however, the other dealer refused or denied to look at annoying sounds coming from both cars, (Scion xD dash)& (FJ Cruiser rear), Leesburg Toyota gave me the "we cannot reproduce" and the "all FJs on our lot squeak like that"... it was 2 trips of wasted time totally. I brought both cars to this service center (Orismond) and tho the service advisor (the guy closest to the entry bay doors) was pretty short with me, they fixed both issues! Padded the dash and tightened up the rear seat. They took the time to have me drive with them and so on to reproduce the sounds. For me this was a huge deal, when the other shop just blew me off. I'll continue to give Orismond my service business, and when the FSR comes out I'll give them another shot at sales. More

Was a past customer of Ourisman - and will remain a "past" customer. Looked to purchase a car for our daughter and when doing the deal were told they needed an official college transcript for the colle "past" customer. Looked to purchase a car for our daughter and when doing the deal were told they needed an official college transcript for the college discount. Had been in days earlier and no mention made of an official transcript, only "proof of graduation". We had the "proof" - degree evaluation report and unofficial transcript with the college information, but suddenly that wasn't good enough. As my daughter noted the lack of communication from the sales staff created a crisis for us. We were told they'd hold the deal for 3 days, then it's off along with the college discount and financing rate. With the college in NC, this created some real issues. No options were offered, no finishing the deal with a "We Owe" slip, and the sales manager had a rather aloof attitude about the whole deal. Both the sales manager and finance manager threw the sales consultant under the bus blaming him, yet they did nothing to assist. To boot, we sat and watched the finance manager sit with another finance manager and eat dinner while we sat and waited for him to talk to us!! The attitude of the sales and finance manager as well as poor communications and seemingly total disarrey of the dealership staff reflect poorly on Ourisman. We found another Toyota dealership who bent over backwards to assist, totally professional team, best pricing and service, and now with a new and repeat customer. More

The guy name is Joe 703-488-1772 would not answer my calls. Did not tell me that there was a shop supply charge for check engine light that came on. Told me the total was 120.00 and than charge me 140 calls. Did not tell me that there was a shop supply charge for check engine light that came on. Told me the total was 120.00 and than charge me 140.00 when pick up the car. Even though it was only 20 dollars but this would be charge with every customers and it adds up. Must be carefull when you go to this dealership. RIPOFF..SHOP SUPPLY FOR CHECK ENGINE LIGHT THAT COMES ON. COME ON More

Been there for a safety recall work. Felt bad for getting some free work, so asked them to change the oil and get the vehicle inspected for state safety sticker. As expected from a dealer service station, some free work, so asked them to change the oil and get the vehicle inspected for state safety sticker. As expected from a dealer service station, got a call back with huge list of recommendations. Failed my inspection when I refused to repair a fog light lens for $440. Tried to explain that the state code allows cracks on fog light lens with a print of the state code on fog lights. Refused to listen to me and to comply with the state code. Passed at another facility within 2 days with no repair work done. Filed a complaint with State authority. Tried to push a timing belt change and told me that the water pump is leaking, while I just got timing belt changed 2 months ago. Verified that everything is OK with another facility. Pushed for a tire replacement and when told that the tires were still under warranty from Costco, was told that nobody gives warranty on tires. HONESTY does not exist in their dictionary. Am never going back there. More