Ourisman Chevrolet Buick GMC of Alexandria

I took my car for repair to the shop to find out a leak under a hood. I had 8 AM appointment and they asked me that I would have to leave my car there for them to diagnostic problem and they got back to me under a hood. I had 8 AM appointment and they asked me that I would have to leave my car there for them to diagnostic problem and they got back to me at 3 PM. They told me there is no leak and that they have checked the pressure for everything including radiator fluid and power steering fluid. They charged me for one hour of labour. I went home and the next week I find the same leak on the floor of my garage. the viscosity of the fluid tells me that it is some sort of oil. I went back to the shop and told them that it is some sort of oil leak because my power steering was sluggish so I told them that it might be power steering fluid. They told me it's already 1 PM they will get to my car later in the day or the first thing in the morning and that I have to leave my car again. I Called the next day around 2 o'clock and asked if they have diagnosed the problem and they said we haven't even got to your car yet. They told me that they will get to it very soon and tell me what the problem is. Half an hour later I get a phone call from the dealership and they said your water pump is broken and it'll cost $1400 to replace it. The water pump for my car cost about $230. And they wanted to charge me $1400. I told them Please don't do anything and I will pick up my car shortly. When I brought the car home this time I found a scratch near my door which was not there before they left my car and it was really dirty. Didn't even offer me a courtesy car wash. I took my car to another mechanic and they told me that a power steering hose was leaking. They charged me hundred bucks to fix it within an hour. And I have not seen the leak on my floor since then. I would not trust these clowns anymore. I will never ever go back to this dealership anymore. They have really bad customer service and they are ripoff. More

I had an accident in February of 2013, I had my Chevy Malibu towed to this dealership for repairs. I thought this would be a great experience, but I was wrong. I picked up my car after the work was don Malibu towed to this dealership for repairs. I thought this would be a great experience, but I was wrong. I picked up my car after the work was done and on the way home both of my hub caps fell off as I was driving, and I noticed my car was making very loud noises and my seat and steering wheel were vibrating badly , so I took my car back to have the hub caps, noises, and vibrations inspected. I was told that bad struts were put on my car, really?! The work was done to replace the bad struts and hub caps, Brent told me that replacing the bad strut would fix the vibrations problem, but after driving around my car was making more noise than it did the first time, and the vibration problem was not fixed, I had enough of taking my car in to be fixed and coming home with new problems, so I took my car to another auto body shop, and I was told that I still had bad struts on my car, my front frame was no good because bad used part were used to "fix" my car, and I needed engine mounts. Brent never said a word about me needing engine mounts. I feel as though Brent just wanted the commission from fixing my car, he did a quick fix so he could collect the money from my insurance company. I will never take my car to this dealership again because they have crooks working in the service department. The service tech and the mechanics at this dealership are NOT TRUSTWORTHY! More

I was looking for one of the 5th generation SS Camaros and found a good deal on autotrader.com for a 2010 SS Camaro at Ourisman. Dan Kesner was the salesman for that vehicle and he did a wonderful job of and found a good deal on autotrader.com for a 2010 SS Camaro at Ourisman. Dan Kesner was the salesman for that vehicle and he did a wonderful job of showing me the car and helping me make the decision to purchase it. He has been extremely friendly, knowledgeable, and helpful every step of the way. He loves cars himself, so he truly knows what he's talking about. One particular example of how helpful Dan has been is that I accidentally left some personal item in the vehicle I that I traded in for my new Camaro. I called Dan and he went and collected all of those items for me before I came back to the dealership to complete my paperwork. The other staff at Ourisman were also very friendly and helpful. I highly recommend Dan Kesner and Ourisman to anyone looking to make a new or used vehicle purchase. More

I paid $33,175.00 cash for a GMC Canyon they had in stock-the date November 23, 2012. Two months later Ourisman has failed to make delivery of that vehicle. Imagine buying a brand new vehicle-paying c stock-the date November 23, 2012. Two months later Ourisman has failed to make delivery of that vehicle. Imagine buying a brand new vehicle-paying cash just before the wonderful Thanksging and Christmas holiday and then spend the next two months being without your new pickup. Ourisman manager Bob Biagi-has dodged all my phone calls-while the salesman have repeatedly failed to make delivery, after a series of staged promises. I have lived non stop for the last two months worrying about having to file a lawsuit againt this Ourisman dealership in order to achieve justice. They have ruined any chance for me to enjoy the experience of purchasing a new vehicle - and actually owning it outright from the start. Based on the fact this survey shows Ourisman tied for last place in customer satisfaction and the facts I am still experiencing and languishing without #33,175.00 and without the new pickup I warn anyone that this corporation cannot be trusted ! BEWARE !! More

Purchased a van from this dealer less than a month ago. I was told it was certified used and in great condition. I noticed the transmission is failing on the van and the shocks are no good. I take it back to was told it was certified used and in great condition. I noticed the transmission is failing on the van and the shocks are no good. I take it back to the guy that sold it to me Samar Burjas and he referred me to William Hughes in the service department. William Hughes tells me the transmission is bad and the shock need to be replaced and the dealership will cover the cost of repair but I have to pay for labor. Doesn't make since how less than a month ago it was certified and now they are telling me it needs its transmission replaced. No good bad dealership trying to rip people off. Don't go there avoid a headache. More

On my first visit to have my car serviced by Ourisman Chevrolet of Alexandria (1800 Old Richmond Highway, Alexandria), I experienced UTTERLY FLAWLESS SERVICe!!!! It was absolutely smooth-as-silk from st Chevrolet of Alexandria (1800 Old Richmond Highway, Alexandria), I experienced UTTERLY FLAWLESS SERVICe!!!! It was absolutely smooth-as-silk from start to finish. Since I was new to this dealership, I called Mr. Howard Walker, the Service Director. I could tell, within a moment of speaking with Mr. Walker, that I was in exceptional hands. Mr. Walker recommended that, when I brought my car in, I ask for Mike Creason; and I am eternally in Mr. Walker's debt for his recommendation of Mike Creason. I took my car in, for the first time, on an EXTREMELY BUSY Saturday morning; and Mike Creason made me feel as though I was the only customer there. Mike Creason is entirely professional, yet totally approachable. Mike Creason provided top-notch customer service. TOTALLY EXCEEDED ALL OF MY EXPECTATIONS!!!!!!! Based on my recent experience with Howard Walker and Mike Creason in the Service Department at Ourisman Chevrolet in Alexandria, I WILL be taking my car back there for future service and I WILL be purchasing a new vehicle, when necessary, from Ourisman Chevrolet in Alexandria!!! More

I have never had so bad customer service at a car dealership. You would think since the salesperson is trying to make money, he would make an effort. I was left alone a majority of the time, I had no dealership. You would think since the salesperson is trying to make money, he would make an effort. I was left alone a majority of the time, I had no say in what vehicle they really tried to push on me, after I told them everything I wanted. I was made to feel like I was an annoyance there. I will never, under any circumstances recommend this dealer or ever return. More

I purchased a 2004 Acura TSX from Ourisman 2 weeks ago. So far the dash lights have quit working, the clutch has quit and the front brake pads are worn to an unacceptable level, this seems strange especial So far the dash lights have quit working, the clutch has quit and the front brake pads are worn to an unacceptable level, this seems strange especially for a state with an inspection program. BTW the oil was not changed and their "150 point service check" that is performed is a joke. I would never recommend this dealership to anyone looking to purchase a new or used vehicle. I would give them zero stars if I could. To make matters worse, I flew in from 500 miles away to pick up the car. More

I recently purchased a 2012 Chevy sonic from ourisman Chevrolet Alexandria. When I walked in I was given time to make a thought out decision before talking to a salesman. After that I dealt with William Chevrolet Alexandria. When I walked in I was given time to make a thought out decision before talking to a salesman. After that I dealt with William Thomas to go through some test drives and questions. He was not at all irate or trying to persuade me to purchase something I didn't want. I got a fair price on my trade in, slightly more than expected. Also everyone at the dealership really helped make the process of purchasing my first new car quick and easy. Overall I went to ourisman to just check out the sonic, and ended up driving one home a few hours later. More

My entire experience at this dealership was outstanding. It is all because of Will Thomas. He gave the best customer service ever! I highly recommend Mr. Thomas for car purchasing service. His hospitality, It is all because of Will Thomas. He gave the best customer service ever! I highly recommend Mr. Thomas for car purchasing service. His hospitality, charm, grace, and integrity was totally geared to providing the best deal for my financial situation. Thanks to him, I have been placed in a better circumstance than before. He is not the average pushy or over the top salesman. In the past, I have walked away feeling not so good about my purchase or pressured, but not this time. Will explained what I needed to know. He doesn't give all that jive smooth talk just to make you feel good about buying any car. I am very thankful for Will and his quality customer service! More