Ourisman Chevrolet Buick GMC of Alexandria

Experience is usually good. Wait times are longer than I'd like. Service reps are usually very helpful. Wait times are longer than I'd like. Service reps are usually very helpful. More

Took my $82,000 2022 ATFGMC Sierra in for service I have a total of 475 miles on my truck my sports mode does not work believe the truck was sold without the sports mode chip was promised a phone call follo a total of 475 miles on my truck my sports mode does not work believe the truck was sold without the sports mode chip was promised a phone call follow up Monday after Saturday’s appointment no phone call no follow up no nothing I will be stopping in personally tomorrow to express my dissatisfaction with the service department More

Answer to my previous review !!!! Let me start by saying I apologize for calling Keith , Kevin !!! I honestly read his demeanor completely wrong his attention to details were right on point I must say I was I apologize for calling Keith , Kevin !!! I honestly read his demeanor completely wrong his attention to details were right on point I must say I was completely satisfied with the level of service I recieved from ourisman chevrolet alexandria it was definitely the ourismans way that I was use to receiving from ourisman service dept I'm so glad that I made the choice I did by giving them my bussines again they truly exceeded the level of excellent service that was expected !!! As a long time patron of this dealership I was highly and truly impressed with the level of service I received, not to mention the quality of work and the follow up I recieved after the work was completed I must say that ourisman service department has regained my trust and confidence knowing that my car is in great hands when left in their care , thanks to the whole ourisman team and much gratitude to Keith and the service dept for a job well done !!!! As stated before you definitely have a loyal customer, and it's great knowing that I have a honest loyal dealership that I can rely on for all my needs . Again thanks Keith for everything and I'll see you all soon for my service appointment when needed 👍 More

Sheree is very friendly and helpful person. As a retired and on a fix income, she understand my need. She help me broke down what was best way to get thing fix on my car. So every time I come in I will look and on a fix income, she understand my need. She help me broke down what was best way to get thing fix on my car. So every time I come in I will look for Ms, Sheree. The tech that work on my car, always leave it all clean. I get my car back free of oil or grease. More

I was looking for a specific vehicle called several dealers and was contacted by several dealers trying to sell me a different car however; when Chevrolet in Alexandria contacted me they had the exact dealers and was contacted by several dealers trying to sell me a different car however; when Chevrolet in Alexandria contacted me they had the exact car I want it in the color. The service was great. I explained that I was not gonna be there more than 2 1/2 hours and they made that happen. They delivered the Chevy trailblazer on time and my uncle was very surprised and happy. Afterwards I sent him back to the dealer and they took time with him and explain and answer all his questions on the vehicle to help him navigate better the new car Thank you Randy for your great service and attentiveness to my needs More

First I made an appt for Saturday the sales person said my car may not be looked today! And the they do not fix driveable issues on weekends which i was not told booking appointment. Then I had to call the my car may not be looked today! And the they do not fix driveable issues on weekends which i was not told booking appointment. Then I had to call the shop to see if they looked at my car sales person did not call me. When i go pick up my car no cashier was an The registered i came right when they opened, even the manager wasnt there to assist! My sales person was so kind to help me out being that I told him I had to go to work he ended ip being very helpful that morning. Overall i feel customer service can be a lot better especially if you are planning to spend alot of money there More

My service person Paige was able to help me with my appointment right away. She located my scheduled appointment and found my records without difficulty or delay. She was very pleasant and competent. S appointment right away. She located my scheduled appointment and found my records without difficulty or delay. She was very pleasant and competent. She answered my questions and made it clear that she could be contacted by text that she provided. The waiting room was warm and clean. I also enjoyed the historical pictures that were displayed in the hallway. I have no problems returning for service because my experience is always satisfying. Thank you. More

Thank you Sandra you did an excellent job for us in fixing our Uplander Chevolet fixing our Uplander Chevolet More

Just leased my 2nd vehicle from Ourisman in three years and had another phenomenal experience, especially the customer tailored experience crafted by the Sales Associate, Jason Van Valin! and had another phenomenal experience, especially the customer tailored experience crafted by the Sales Associate, Jason Van Valin! More

I purchased a 2021 Equinox on 7/29/21. My sales person was Sam. He was excellent. The financial person Habib was really disappointing I found better financing with my credit union the next day and went was Sam. He was excellent. The financial person Habib was really disappointing I found better financing with my credit union the next day and went back to change the paperwork he was very rude and short. Didn’t address me by my name keep referring to me as Ms and Ma’am. Like really I just purchased a vehicle from you. Hope I never have to deal with him again. More