Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Chevrolet Buick GMC of Alexandria
Alexandria, VA
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
134 Reviews of Ourisman Chevrolet Buick GMC of Alexandria
March 24, 2021
My sales person Name is Nicole Wilkins. She did an excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any future purchases she has a beautiful personality and treat you as if she's known you for a long time thank you for such a great experience. More
by Juanita8862
Employees Worked With
Nicole Wilkins
March 19, 2021
I called on March 19, 2021 at approximately 3:20pm to ask a service question. Lady answering the phone in the service dept was disrespectful & rude. Fire HER. She couldn't answer my question. Please look a a service question. Lady answering the phone in the service dept was disrespectful & rude. Fire HER. She couldn't answer my question. Please look at the time and date I called to discipline the correct person. She should never answer the phones for the dealership. She displayed no customer service skills. More
by Concerned Customer
Employees Worked With
Did not provide her name. Just call her Ms. RUDE.
February 23, 2021
My experience at OarsmenWas a very curious Very helpful The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. More
by Ernie
Employees Worked With
Chris McConnell
February 02, 2021
TOTAL dishonesty! Received an e-mail alerting me my leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two pa leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two payments left) even if i didn't lease or buy a new car here - then two days before my scheduled appointment told me they can no longer assist and never saw the e-mail (ps- it was from him). Then sales manager Abdullah called me and "tried" to explain it with numbers (typical car salesperson) but couldn't answer the simple question as to WHY I would receive this e-mail. Horrible experience and urge you to go to another dealer if you want ANY honesty. Definitely going to small claims court over this - I have proof and want them to stop treating people like this in general. It's not even the money at this point, totally the principal and it's just not right! More
by Stacy
Employees Worked With
Jason Van Valin
September 09, 2020
I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that outrageous price for only a battery cable, and a whole new battery!!!!!! Never Again! More
by JC not the Christ
Employees Worked With
Rachael Heffner, Troy Nieves
July 27, 2020
I finally got my car back on July 10, 2020 after dropping it off on May 29, 2020. And after having it back for a little over two weeks I still have a problem. It sounds as if my tire is flat and my steering it off on May 29, 2020. And after having it back for a little over two weeks I still have a problem. It sounds as if my tire is flat and my steering wheel shakes after I get above a speed of 50 and push my breaks. Again this is a 2020. I called to speak to Mr. Dunbar and waiting for his return call. Mr. Dunbar has helped me along with Mr. Soto and I really appreciate them for there service. I have no other transportation so I want my car fix today or tomorrow and return to me the same day. More
by amgrady25
Employees Worked With
Services
November 27, 2019
Dishonesty and poor service at its best Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. K Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. Krish had never returned my call. I go in and he states I shoud return when I get the title or I can do it now and go through my bank for a refund. Needless to say, another Krish lie - it goes through the dealership. Previously they failed to correctly register my vehicle, luckily Adrian in sales is the best art of that dealership This is all after my car was delivered dirty! I will be voicing my opinion to anyone and on any blog I can to express my concern over thier prro business practices As a first responder, I would hope to be treated more respectfully, but at Ourisman, thats not going to occur for anyone! More
by Redline
Employees Worked With
Adrian, Krish
August 24, 2019
Best service provider Torry Scales Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be r Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be requesting Torry every time I get my car serviced! He was very professional and friendly! More
by Samiyah25
Employees Worked With
Torry Scales
August 03, 2019
After the initial deal it was subpar/disappointing Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falli Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falling and you better prepare with all the necessary warranties. (Part of the game). Problem is he gave me incorrect information on what my bank will do for me rate wise. He doesn’t work the the bank so he is speaking either uninformed or non-truthful (guess where I’m leaning?) The car was delivered to me with dirt on headliner and visor and adhesive on inside and out. Doubt I will return to do service there. More
by Redline
Employees Worked With
Adrian
January 09, 2019
They just can't do anything right So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This w So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This was in November after we had bought our new VW Atlas in Annapolis which we love. The service there was so much better and still is. No check in November, but good news their salesman still calls twice a week. No check in December, whoops, I guess we forgot.. you're not important enough for us to worry about... Sat 1/5/2019, 10:13 AM the check was mailed out yesterday Bob Biagi General Manager Ourisman Chevrolet Buick GMC 703) 329-1300 Today is 1-9-19 and mail was delivered without a check! What a surprise. The old "check is in the mail" xxxxxxxx.... we live less than 20 miles away, they could have floated the check down the river and we'd have it by now. By the way, our car spent 2 weeks at the equally terrible Ourisman Bowie location, the CS was so bad there that the guy quit. And they had to refund us 2 weeks of the rental car because they couldn't get the repairs right Its a bad organization top to bottom, you have so many choices out there as a consumer, I would recommend you stay far away from these clowns And do NOT buy a Traverse More
by c
Employees Worked With
Bob Biagi
