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Ourisman Chevrolet Buick GMC of Alexandria

Alexandria, VA

3.3
136 Reviews

1800 Old Richmond Highway

Alexandria, VA

22303

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136 Reviews of Ourisman Chevrolet Buick GMC of Alexandria

July 21, 2021

Ourisman sold us a used car and one day after driving it off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steerin More

by kristen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kris Staker
Jul 22, 2021 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for providing this feedback. We regret to hear about your experience with us and would love the opportunity to rectify the situation. We will have our service manager, Kris Straker, reach out to you shortly.

July 10, 2021

The communication between the customer and the service technician Taylor was horrible. I brought my car in on Friday 7/4/21 at 7:30 am for an appointment, and it took for me to literally call all day befo More

by Kia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taylor
Jul 16, 2021 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for responding to this review. We appreciate the feedback and apologize for the miscommunication. We will look into this issue and do hope you will give us another try in the future.

March 24, 2021

My sales person Name is Nicole Wilkins. She did an excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any More

by Juanita8862
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Wilkins
Apr 02, 2021 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We will pass along your compliments to Nicole and hope to see you again!

March 19, 2021

I called on March 19, 2021 at approximately 3:20pm to ask a service question. Lady answering the phone in the service dept was disrespectful & rude. Fire HER. She couldn't answer my question. Please look a More

by Concerned Customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not provide her name. Just call her Ms. RUDE.
February 23, 2021

My experience at OarsmenWas a very curious Very helpful The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris McConnell
Feb 26, 2021 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We hope to see you again!

February 02, 2021

TOTAL dishonesty! Received an e-mail alerting me my leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two pa More

by Stacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Van Valin
Feb 04, 2021 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving this review. We sincerely apologize for your experience and assure you we do not find this behavior acceptable. We would love to speak with you in person if you don't mind reaching out to our general manager, Bob Biagi, at (703) 378-2121.

September 09, 2020

I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that More

by JC not the Christ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachael Heffner, Troy Nieves
Sep 21, 2020 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We pride ourselves on exceptional service and are disappointed to hear that is not what you received. We do hope you will give us another try in the future.

July 27, 2020

I finally got my car back on July 10, 2020 after dropping it off on May 29, 2020. And after having it back for a little over two weeks I still have a problem. It sounds as if my tire is flat and my steering More

by amgrady25
Recommend Dealer
No
Employees Worked With
Services
November 27, 2019

Dishonesty and poor service at its best Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. K More

by Redline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adrian, Krish
Dec 05, 2019 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for providing this feedback. We apologize for your experience with us and hope we can make it up to you in the future.

August 24, 2019

Best service provider Torry Scales Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be r More

by Samiyah25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torry Scales
Aug 29, 2019 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We will pass along your compliments to Torry! We look forward to seeing you in the future!

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