Ourisman Chevrolet Buick GMC of Alexandria

Ourisman sold us a used car and one day after driving it off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steerin off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steering wheel became hard to turn, and the car began accelerating slowly. In the four weeks that followed, we made five trips out to the dealership and had a total of one of these issues resolved. 1. We showed up for appointments they made for us, only to be told we weren’t on the books and they didn’t have time to look at our car. 2. We showed up for appointments they made for us, only to be told that the part they said would be in hadn’t arrived — not their fault, but why not call to cancel my appointment? 3. We confirmed with supervisors on the phone and via email the issues we needed them to resolve, only to show up and be told that they didn’t have any idea what we were talking about and we needed to bring it back another day. 4. We were told we’d be given loaner cars via phone and email, only to show up and be told they had no loaner cars for us. We live in DC and the dealership is in Alexandria, which makes for very expensive Ubers. 5. We were told they would fix our display screen that had been shorting out, only to show up and be told that they couldn’t do this and we needed to make an appointment at another Ourisman location. 6. "Fixed" the strut and mount but it's still not fixed. Making a terrible noise and still very much a problem. This entire process required 12+ hours of time off work, for nothing. They talk to you like you’re an idiot. They act confused when you try to confirm details in person that were discussed via phone or email. They get mad when you let them know details had been confirmed via phone and email. They offer no apologizes for any inconveniences caused. They do not care about your time lost. Terrible communication. Horrible customer service. They love making sales. They hate helping customers. I’ve truly never had a worse experience with any company. If I could undo this purchase, I would in a second. More

The communication between the customer and the service technician Taylor was horrible. I brought my car in on Friday 7/4/21 at 7:30 am for an appointment, and it took for me to literally call all day befo technician Taylor was horrible. I brought my car in on Friday 7/4/21 at 7:30 am for an appointment, and it took for me to literally call all day before I received an update regarding my car. I had to go up there for an update the next day then I didn’t receive a call or nothing again for an update, until I call 5 times on the following Thursday 7/5/21. I even spoke to the service manager who was completely nonchalant to my complaint. Only to find out my car was ready 2 hours later!! I do not recommend this location More

My sales person Name is Nicole Wilkins. She did an excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any future purchases she has a beautiful personality and treat you as if she's known you for a long time thank you for such a great experience. More

My experience at OarsmenWas a very curious Very helpful The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend. More

TOTAL dishonesty! Received an e-mail alerting me my leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two pa leased vehicle was needed for inventory (no disclaimers). Salesperson, Jason confirmed (in writing) that they would take back my lease early (two payments left) even if i didn't lease or buy a new car here - then two days before my scheduled appointment told me they can no longer assist and never saw the e-mail (ps- it was from him). Then sales manager Abdullah called me and "tried" to explain it with numbers (typical car salesperson) but couldn't answer the simple question as to WHY I would receive this e-mail. Horrible experience and urge you to go to another dealer if you want ANY honesty. Definitely going to small claims court over this - I have proof and want them to stop treating people like this in general. It's not even the money at this point, totally the principal and it's just not right! More

I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that outrageous price for only a battery cable, and a whole new battery!!!!!! Never Again! More

Dishonesty and poor service at its best Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. K Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. Krish had never returned my call. I go in and he states I shoud return when I get the title or I can do it now and go through my bank for a refund. Needless to say, another Krish lie - it goes through the dealership. Previously they failed to correctly register my vehicle, luckily Adrian in sales is the best art of that dealership This is all after my car was delivered dirty! I will be voicing my opinion to anyone and on any blog I can to express my concern over thier prro business practices As a first responder, I would hope to be treated more respectfully, but at Ourisman, thats not going to occur for anyone! More

Best service provider Torry Scales Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be r Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be requesting Torry every time I get my car serviced! He was very professional and friendly! More