
Ourisman Chevrolet Buick GMC of Alexandria
Alexandria, VA
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136 Reviews of Ourisman Chevrolet Buick GMC of Alexandria
After the initial deal it was subpar/disappointing Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falli Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falling and you better prepare with all the necessary warranties. (Part of the game). Problem is he gave me incorrect information on what my bank will do for me rate wise. He doesn’t work the the bank so he is speaking either uninformed or non-truthful (guess where I’m leaning?) The car was delivered to me with dirt on headliner and visor and adhesive on inside and out. Doubt I will return to do service there. More
They just can't do anything right So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This w So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This was in November after we had bought our new VW Atlas in Annapolis which we love. The service there was so much better and still is. No check in November, but good news their salesman still calls twice a week. No check in December, whoops, I guess we forgot.. you're not important enough for us to worry about... Sat 1/5/2019, 10:13 AM the check was mailed out yesterday Bob Biagi General Manager Ourisman Chevrolet Buick GMC 703) 329-1300 Today is 1-9-19 and mail was delivered without a check! What a surprise. The old "check is in the mail" xxxxxxxx.... we live less than 20 miles away, they could have floated the check down the river and we'd have it by now. By the way, our car spent 2 weeks at the equally terrible Ourisman Bowie location, the CS was so bad there that the guy quit. And they had to refund us 2 weeks of the rental car because they couldn't get the repairs right Its a bad organization top to bottom, you have so many choices out there as a consumer, I would recommend you stay far away from these clowns And do NOT buy a Traverse More
Exceptional Experience - Best Ever at a Dealership! Our experience was terrific. We purchased a 2019 Chevrolet Cruze for our daughter's first car, and we all could not be happier. Everyone was so friend Our experience was terrific. We purchased a 2019 Chevrolet Cruze for our daughter's first car, and we all could not be happier. Everyone was so friendly and accommodating. GM's "Customer First" approach to this sale was much in evidence. More
Excellent Service from the Experts In my opinion, there is no better way to keep your Buick in perfect, safe operating condition than Jeff's team at the Ourisman Chevy, Buick, Jeep Serv In my opinion, there is no better way to keep your Buick in perfect, safe operating condition than Jeff's team at the Ourisman Chevy, Buick, Jeep Service Center on Old Highway 1 in Alexandria, VA. I have been taking my Buick, a 2004 Le Sabre to Ourisman since 2009. Although the car has 106,000 miles on it, it always runs safely and reliably after servicing. Their dependability is peerless in this area. Believe me, I know! More
Finding the right car Our salesman listened to our needs and found the car that matched our requirements. Everyone we encountered was very friendly and willing to assist us Our salesman listened to our needs and found the car that matched our requirements. Everyone we encountered was very friendly and willing to assist us. More
Brisbon Excellent and professional service received and look forward to doing business again. Team identified a way to sell me the truck I wanted. Great expe Excellent and professional service received and look forward to doing business again. Team identified a way to sell me the truck I wanted. Great experience. More
Customer Service The customer service was great and I appreciate the quick service. The customer lounge allowed me to conduct my work in a calming environment. Keep The customer service was great and I appreciate the quick service. The customer lounge allowed me to conduct my work in a calming environment. Keep up the good work. More
New Auto We purchase a 4 new autos from Ourisman and we have used their service department over the years. We like the experience, so far, that we have had ove We purchase a 4 new autos from Ourisman and we have used their service department over the years. We like the experience, so far, that we have had over the years. More
Oil Change...once needed We went in for an oil change a few months ago; they let us know we didn't need one. We rescheduled - thanks for honesty! We went in for an oil change a few months ago; they let us know we didn't need one. We rescheduled - thanks for honesty! More
Mike Seed is the best the whole staff is friendly. everyone speaks to you and not just as a customer but, as a person too. Mikes team got my 2011 Suburban LTZ running like the whole staff is friendly. everyone speaks to you and not just as a customer but, as a person too. Mikes team got my 2011 Suburban LTZ running like it did when i 1st bought it 4 years ago. i recommend this dealership to my friends every chance i get. i may even purchase my next vehicle from here as well More