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Ourisman Chevrolet Buick GMC of Alexandria

Alexandria, VA

3.3
139 Reviews

1800 Old Richmond Highway

Alexandria, VA

22303

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139 Reviews of Ourisman Chevrolet Buick GMC of Alexandria

July 27, 2020

I finally got my car back on July 10, 2020 after dropping it off on May 29, 2020. And after having it back for a little over two weeks I still have a problem. It sounds as if my tire is flat and my steering More

by amgrady25
Recommend Dealer
No
Employees Worked With
Services
November 27, 2019

Dishonesty and poor service at its best Lets start with my previous review - Bob the general manger never returned my call. I went back after I paid off my car early to get a Gap refund. K More

by Redline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adrian, Krish
Dec 05, 2019 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for providing this feedback. We apologize for your experience with us and hope we can make it up to you in the future.

August 24, 2019

Best service provider Torry Scales Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be r More

by Samiyah25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torry Scales
Aug 29, 2019 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We will pass along your compliments to Torry! We look forward to seeing you in the future!

August 03, 2019

After the initial deal it was subpar/disappointing Salesman was great even though you have to play the back and fourth game with manager. After that it’s Krish the F&I guy to tell you the sky is falli More

by Redline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adrian
Aug 08, 2019 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for leaving a review. We appreciate the feedback. We would love to speak to you in person if you don't mind reaching out to our general manager, Bob Biagi, at (703)879-2018.

January 09, 2019

They just can't do anything right So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This w More

by c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Biagi
December 29, 2018

Exceptional Experience - Best Ever at a Dealership! Our experience was terrific. We purchased a 2019 Chevrolet Cruze for our daughter's first car, and we all could not be happier. Everyone was so friend More

by Godown Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Biagi, Abdullah Hanifi
Dec 31, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you! We're glad you had a terrific experience with us!

December 28, 2018

Excellent Service from the Experts In my opinion, there is no better way to keep your Buick in perfect, safe operating condition than Jeff's team at the Ourisman Chevy, Buick, Jeep Serv More

by FRSchwartzPhD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Dec 31, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you, FRSchwartzPhD! We're glad to know we're your first choice!

December 26, 2018

Finding the right car Our salesman listened to our needs and found the car that matched our requirements. Everyone we encountered was very friendly and willing to assist us More

by Evans, randm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Thomas
Dec 26, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you, Evans! We're glad we could meet your expectations!

December 19, 2018

Brisbon Excellent and professional service received and look forward to doing business again. Team identified a way to sell me the truck I wanted. Great expe More

by Bfuce001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawuanta Northern, Krish N Dadlani, and Haded, Troy Nieves
Dec 21, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you! We're glad to hear you had a great experience.

December 15, 2018

Customer Service The customer service was great and I appreciate the quick service. The customer lounge allowed me to conduct my work in a calming environment. Keep More

by Michael 4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Seed
Dec 17, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you, Michael! We're glad you enjoyed your visit!

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