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Ourisman Chevrolet of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
3.1
96 Reviews
Welcome to Ourisman Chevrolet of Baltimore, your premier Chevy dealership in central Maryland. Located in Woodlawn at the junction of I-70 and I-695, our dealership is easy to find and ready to serve you. As part of the Ourisman Automotive Group, our dealership has been helping families, college graduates, retirees, and hard-working adults find reliable and affordable automotive solutions for over 100 years. Since 1912, Ourisman has been a trusted name in the Baltimore-Columbia-Towson metro area. We appreciate that you visited our website today and want to make your user experience convenient and simple. We aim to give you an interactive look at our current new and used vehicle inventory, including models like the Equinox, Malibu, Traverse, Spark, and Silverado. Plus, we offer the ability to easily get a financing quote, schedule a service appointment, or apply for financing — all on our website at any time of the day. Whether you live in Woodlawn, Gwynn Oak, Ellicott City, Dundalk, or one of the other communities in western Baltimore, we invite you to visit Ourisman Chevrolet of Baltimore for your car shopping or vehicle servicing needs. As we like to say, "You always get your way at Ourisman Chevrolet!" Our sales and service staff are devoted to helping and serving customers like you to the best of our ability. We believe the cars we offer are of the highest quality and ideal for your daily driving needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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6633 Security Blvd

Baltimore, MD

21207

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Showing 96 reviews

August 25, 2024

A man named Brian was in your store yelling profanity and being really aggressive toward people. It bothered me so much that I left and went somewhere else. Not only was he being rude, but none of the men st More

by BrendaLewis0514
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian
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Sep 09, 2024 -

Ourisman Chevrolet of Baltimore responded

UPDATE: Thank you, Brenda Lewis, for taking the time to share your feedback with us. Our top priority is excellent customer service, and we regret that your recent experience was less than ideal. We take your concerns regarding our professionalism seriously. We have addressed the matter with our team internally and look forward to providing the 5-star experience expected of us moving forward. If you have any questions or wish to discuss further, our General Manager, Jay Madrigal, is available directly at JMadrigal@OurismanCars.com. Thank you for helping us improve.

Oct 17, 2024 -

Ourisman Chevrolet of Baltimore responded

Brenda, we appreciate your feedback and understand your frustration. We're sorry to hear about your experience with the tire sensor. Please feel free to reach out to us for further assistance.

August 08, 2024

Please make yourself a favor and do not buy anything from Ben or Calvin. I made a mistake and bought a new Chevrolet Silverado and they convince me to buy a different vehicle that the one we actually chose . More

by Camelia Rubin
Recommend Dealer
No
Employees Worked With
Jack Holliday , Calvin Woody
Report | Print
Aug 13, 2024 -

Ourisman Chevrolet of Baltimore responded

Camelia, thank you for taking the time to share your detailed feedback. We apologize sincerely for your less than ideal visit with us. This is not the level of excellent customer service we are known for, and we take your concerns regarding your new vehicle seriously. Could you please reach out to our General Manager, Jay Madrigal, directly at JMadrigal@OurismanCars.com with the details of your visit? He will investigate the facts and identify a solution to your satisfaction. We are committed to getting you and your new vehicle back on the road with confidence. Thank you for helping us improve, and we look forward to hearing from you.

July 01, 2024

Visited Ourisman Baltimore for schelude maintance. ...all work done per my request. will be back for next appointment..... More

by Bmore Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Cook, Mike Click
Report | Print
Aug 13, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you very much for your 5-star review, Bmore Nana! We're thrilled to hear your scheduled maintenance with Ourisman Chevrolet of Baltimore went well. We'll be sure to pass your kind words on to Victoria and the rest of our team. Thanks for continuing to support us, and have safe travels! We look forward to welcoming you back.

June 10, 2024

The work they did on my car was excellent. They are really a great bunch of people!!! More

by cortez6135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel from collision is great!
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Jun 21, 2024 -

Ourisman Chevrolet of Baltimore responded

Cortez, thank you for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're thrilled you experienced that working with Mel and the rest of our team. Glad they worked hard to get you and your vehicle back on the road with confidence. We're grateful to have earned your trust and look forward to your next visit with Ourisman Chevrolet of Baltimore. Take care!

May 29, 2024

The dealership's service was excellent as usual when providing service for my vehicle. Rating a perfect 10! My Service advisor, Sahray Jones provided outstanding service. She communicates very well to More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahray Jones excellent service rating of a perfect 10
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May 31, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you so much Patricia! We look forward to your next visit.

April 26, 2024

TRASH-WILL NEVER EVER RECOMMEND THIS PLACE-BOUGHT A CAR THAT STILL HAS ISSUES-TAKEN IN SEVERAL TIMES AND NOT FIXED COMPLETELY-WHEN WE BOUGHT THE CAR IT WASNT WASHED IT WAS RINSED OFF AND MY SALESMAN WENT A More

by LN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victoria Cook, Mike Click
Report | Print
Apr 26, 2024 -

Ourisman Chevrolet of Baltimore responded

LN, I deeply apologize that you had an unfavorable experience at our dealership. I have recently taken over as General Manager for this store and will be correcting issues like these that leave our customers less than fully satisfied. We take your concerns seriously and will ensure a similar experience does not happen for future customers. If you would like to reach out personally with any questions or concerns, you can reach me directly at mike@ourismancars.com.

April 22, 2024

Since March 20th, I have been through 2 service reps and the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for th More

by auntdrexies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis, Demonte, and Kysha
Report | Print
Apr 26, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you, auntdrexies, for taking the time to share your feedback with us. We apologize sincerely for the poor communication you experienced with our Service Department. This is not the level of customer service we are known for or seek to provide. I have forwarded your review to our General Manager, Mike Click. He is aware of the situation and is identifying areas of improvement to ensure a positive and seamless experience for future customers. Please reach out to him directly at Mike@OurismanCars.com with any questions. Thank you for helping us improve and we hope to have the opportunity to restore your trust in Ourisman.

April 17, 2024

The service is not good. They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inf More

by joe7192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Cook
Report | Print
Apr 22, 2024 -

Ourisman Chevrolet of Baltimore responded

Joe, thank you for taking the time to share your feedback with us. We regret that your recent experience with our Service Department was less than ideal. This is not the level of customer service we are known for or seek to provide. We take your concerns seriously and will improve our services to ensure high quality experiences for future customers. If you have any questions, please contact our General Manager, Mike Click, directly at Mike@OurismanCars.com. He will be grateful to work with you and identify a solution to your satisfaction.

April 06, 2024

Ourismon made the buying process easy. Maria was very knowledgeable and wonderful to work with. Everyone at this dealership was wonderful, can’t say enough great things about them! More

by Basia S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Pinkney
Report | Print
Apr 22, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you very much, Basia, for your 5-star review! We're delighted to hear Maria provided knowledgeable and professional service throughout your car buying experience. We'll be sure to pass your kind words on to her and the rest of our team. Congratulations on your new Chevrolet! We hope you've been loving it these past few weeks. If you or your vehicle needs anything, we're here anytime. Thanks for being a member of the Ourisman Family and have safe travels!

March 06, 2024

Bill, was great and very patient. They happened to have a Can Am Spyder trade-in for sale and not being a motorcycle dealership this whole process was challenging for both of us. Afte More

by twdbse
Recommend Dealer
Yes
Employees Worked With
Bill Mason
Report | Print
Mar 20, 2024 -

Ourisman Chevrolet of Baltimore responded

Thank you so much for your 5-star review, twdbse! We're thrilled to hear about your positive experience working with Bill throughout the trade-in process. Glad you were able to reach a compromise both parties were happy with. Congratulations on your bike--we hope you've been loving it these past few weeks! If you need anything, we're here and happy to help. Enjoy the rest of your day and have safe travels.

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