Ourisman Chevrolet of Baltimore

Gimmick Deceptive dealership. Shows discount then adds destination charge again. Their answer is we state that. buyer beware Shows discount then adds destination charge again. Their answer is we state that. buyer beware More

The service was outstanding. My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process a My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process and makes sure you are completely satisfied with your service. I have been a customer for years. All of the service representatives treat you like family. That's the only dealership that I take my vehicles too. More

Was very happy with the Salsman Develyn he did a great job. Finance dept was not so good though. job. Finance dept was not so good though. More

Ronald Garner did an excellent job and explained everything during the entire process of the purchase. everything during the entire process of the purchase. More

Advertised a $5005 discount on a vehicle and that price included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal wi included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal with this autogroup. More

My agent Tonya was the absolute best! Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆 Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆 More

Smooth process from start to finish buying from Ourisman. Our sales rep Tanya went out of her way to get us to a deal that we could agree on and Avalon was fantastic as the finance rep... Both replied quickl Our sales rep Tanya went out of her way to get us to a deal that we could agree on and Avalon was fantastic as the finance rep... Both replied quickly to emailed questions and made buying a new vehicle easy. More

My car stayed at the dealership for one month. The recommended repairs focused on symptoms. The cause was never diagnosed. My car has less than 60000 miles and it has all kinds of symptoms accordi The recommended repairs focused on symptoms. The cause was never diagnosed. My car has less than 60000 miles and it has all kinds of symptoms according to the technician. The cause was never addressed: a failed PCV valve, which is under special coverage. I was denied special coverage because the technician report only addresses the symptoms (a leak here and a leak there...). The cause is a very common problem with this car model. Chevy issued a tech bulletin and special extended coverage for it. This dealership would simply not honor it. More

I'm giving this location 2 stars instead of 1 solely because of the excellent customer service I received from their online coordinator, Taylah, and the efforts of sales associate Ronald. I submitted an because of the excellent customer service I received from their online coordinator, Taylah, and the efforts of sales associate Ronald. I submitted an online form to sell my 2011 Chevrolet Cruze and received an estimate of $706. Ourisman Chevrolet of Baltimore in Woodlawn, MD, contacted me, and I decided to visit since they were nearby. While I expected an in-person inspection given my car's condition, what I didn't expect was for their appraisal manager, Renard, to make an offer he knew he couldn't fulfill. After waiting for an hour, Renard asked how much I was looking to sell the car for. I replied that I was open to whatever offer they would make. He then said he "didn’t want to disrespect me" but could only offer $200 due to the car's exterior damage and other issues found during the diagnostic. I told him I was fine with the offer and ready to sell. He then suggested I try CarMax for a higher offer, but I explained that CarMax’s online estimate was similar, and I was content with his offer. Instead of proceeding, he went to consult with his manager and returned saying they couldn't purchase cars with body damage. When I asked why he made the $200 offer in the first place, he admitted he didn’t think I would accept it. So, in trying not to "disrespect" me, that's exactly how I felt—disrespected. It was a waste of both our time when he could have simply said upfront that they couldn't make an offer. More

Worst service that I have experienced. Had my car detailed last July but they just left it oily with visible dirt. Mind you my car was not that dirty I just got it because of the detailing Had my car detailed last July but they just left it oily with visible dirt. Mind you my car was not that dirty I just got it because of the detailing voucher. I also reported a noise problem on my radio that when I googled for a few seconds sent me to some forums that they just need to update my radio but when they returned the car to me they did not mention that it was not fixed. I just saw in the paper the next day that they said they cannot recreate the problem. Gave them another chance and had my oil change this August. The service advisor offered me the 25k mileage service but I said that I have to leave at 9:30am (dropped the car off at 7am) but he said that he can also do the service by 9:30am. I paid everything after the service at around 9:35 and went on my way. The next day i noticed that the windshield wipers are creating a weird sound and upon inspection there's now a scratch on my windshield. Went back to report this problem. The service advisor initially told me that my vehicle got a report about the bad wipers from the technician and he told me about it but HE haven't said anything about it. When another person came he made an excuse that he had to rush it because I wanted to leave early so he was not able to tell me about the problem but I did not get a hardcopy or an email of the vehocle report that they should have given to me. I DID NOT ASKED for the 25k service but he offered it to me to make income but now it is my fault that he got greedy. This is the worst service center in Maryland that only wants your money but would not take responsibility from their mistakes. More