Ourisman Chevrolet of Baltimore

I had a great experience from start to finish! The entire process was smooth, easy, and stress-free. I truly appreciated the professionalism, patience, and willingness to go the extra mile to make The entire process was smooth, easy, and stress-free. I truly appreciated the professionalism, patience, and willingness to go the extra mile to make sure I was taken care of. I felt valued as a customer and never pressured into making a decision. I would definitely recommend this dealership to anyone looking for a great vehicle and an excellent buying experience! More

Good Customer Service has declined. I feel like customer service has gotten poor. Lack of communication. People are not friendly like they used to be. I feel like customer service has gotten poor. Lack of communication. People are not friendly like they used to be. More

1-Star Review – Ourisman Chevrolet I am extremely disappointed with my experience at Ourisman Chevrolet. My 2023 Chevrolet Tahoe suffered a catastrophic engine failure with only about 18,000 miles. disappointed with my experience at Ourisman Chevrolet. My 2023 Chevrolet Tahoe suffered a catastrophic engine failure with only about 18,000 miles. What makes this especially frustrating is that less than 4,000 miles earlier, the vehicle was inspected by Ourisman as part of the GM 6.2L engine recall. I was told everything was fine. Yet shortly afterward, while driving at night on I-695 in the far left lane, my engine failed without warning. I was fortunate to make it off the highway safely. That failure could have ended very differently. The issue I have is simple: the dealership's technicians missed whatever caused this failure. If a recall inspection is intended to identify potential engine problems, and the engine fails less than 4,000 miles later, something clearly went wrong. The vehicle has spent an extended period at the dealership, leaving me without the vehicle I purchased and trusted. Meanwhile, I'm now in a position where I simply want out of this vehicle because I no longer have confidence in it. I do want to recognize one person who has consistently been professional throughout this ordeal: Victoria, my service advisor. She has been courteous, responsive, empathetic, and has kept me informed every step of the way. She treated me with respect even when I was understandably frustrated, and I truly appreciate her customer service. None of my criticism is directed at her. Victoria also explained that if I receive a GM customer satisfaction survey, those survey scores reflect her performance, not the dealership's technicians or General Motors' decisions. Because of that, I will absolutely give Victoria a perfect score on the survey. She earned it through her professionalism and dedication. Unfortunately, great customer service from one employee cannot undo what happened with my vehicle or restore my confidence in the dealership's service department. Until Ourisman takes responsibility for situations like this and stands behind its customers when serious issues arise, I cannot recommend this dealership. More

Excellent service from Vicki, she introduced me to the new tracking system on the service of my vehicle. new tracking system on the service of my vehicle. More

Gimmick Deceptive dealership. Shows discount then adds destination charge again. Their answer is we state that. buyer beware Shows discount then adds destination charge again. Their answer is we state that. buyer beware More

The service was outstanding. My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process a My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process and makes sure you are completely satisfied with your service. I have been a customer for years. All of the service representatives treat you like family. That's the only dealership that I take my vehicles too. More

Was very happy with the Salsman Develyn he did a great job. Finance dept was not so good though. job. Finance dept was not so good though. More

Ronald Garner did an excellent job and explained everything during the entire process of the purchase. everything during the entire process of the purchase. More

Advertised a $5005 discount on a vehicle and that price included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal wi included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal with this autogroup. More

My agent Tonya was the absolute best! Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆 Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆 More