Ourisman Chevrolet of Baltimore

My experience was one of disappointment and frustration. I feel like the customer service was .interested in getting me to purchase a vehicle that that knew needed work, but failed to perform the necessary I feel like the customer service was .interested in getting me to purchase a vehicle that that knew needed work, but failed to perform the necessary repairs before they off loaded the vehicle on to a consumer such as myself. I took the vehicle back several times for the same repetitive issues, but I was told that they had been resolved, but yet the same service indicator light kept popping up..I only had the vehicle for three months and already had to put out out $ 750.00 for repairs that should have been done to the vehicle prior to the sale of the vehicle. I was also told that the vehicle was inspected prior to me purchasing the vehicle, and I asked for verification paperwork, but it was never provided to me. They specified to me that they paid $ 900.00 for repairs to the vehicle but I still had to take it to a BMW dealership to have the work properly done to resolve the issues that I have had within the three months of purchasing the vehicle. I am very upset with the total lack of professionalism and nonchalant customer service that I have experienced dealing with Oursiman Chevrolet. On security Blvd I would not recommend anybody to go there and get the service I received from the so call finance manager Eric Perez along with the manager from the service department he also was very rude unnecessarily I can go on and on but I am mad as xxxx and I want to be reimbursed for my money I had to spend to get my car straight this is crazy More

Those people are liarThey just waited My time I don’t Those people are liar They just waited My time I don’t recommend dealing with them They just want to trick you be careful dealing with them Those people are liar They just waited My time I don’t recommend dealing with them They just want to trick you be careful dealing with them More

Had my car serviced by Bryan on more than one occasion. He’s very knowledgeable and I’m always very pleased. Cassie is a good communicator and very responsive. I won’t take my Corvette anywhere else for se He’s very knowledgeable and I’m always very pleased. Cassie is a good communicator and very responsive. I won’t take my Corvette anywhere else for service. More

Bryan Hardaway has done all work on my Corvette as well as my Silverado it’s always completed right the first time Cassie schedules perfect as my Silverado it’s always completed right the first time Cassie schedules perfect More

Absolutely love there service department! Cassie has been amazing and always takes amazing care of us. Cassie always gets us in, in a timely fashion. Wouldn’t dream of going to anyone else amazing and always takes amazing care of us. Cassie always gets us in, in a timely fashion. Wouldn’t dream of going to anyone else More

Run as fast as you can specializes in lying, they stole my deposit all I’ve received was a runaround. Don’t buy from them! my deposit all I’ve received was a runaround. Don’t buy from them! More

Selling brand new defective vehicles that cannot be fixed even by GM engineers !! The service manager and the general manager Bunch of crooks and bullxxxxters .. fixed even by GM engineers !! The service manager and the general manager Bunch of crooks and bullxxxxters .. More

I have been inquiring on a vehicle for 2 days. Noted all my specifications. The sales representative told me to come in but promised to beat my quote I received from a competitor. I was honest and said I p my specifications. The sales representative told me to come in but promised to beat my quote I received from a competitor. I was honest and said I plan to Uber and sign the lease in the spot. I was not leading the rep at all. I sent all information requested including my authorization number for employee pricing. Told them I have 1-2 hours to complete transaction. Asked to have everything ready. This is not my first rodeo. I still have not seen a quote after 50 mins. Awful customer service. Over promising and under delivering. I feel misled and under valued as a PAYING customer. I also am a business consultant so I understand the importance of customer service. Would not recommend this dealership. Awful customer experience. The finance manager approached me with a quote over the competitor quote. He also completely disregarded how I specifically said I wanted a lease. Not to mention promised one of two vehicles- and gave me a quote in a completely different vehicle. I left. For reference the quote was 150% higher than the one promised on the phone. More

False information, bad service We bought a used car from Ourisman Baltimore this fall. We had seen and tested the car and we asked for the exact price. We didn't get the answer, so We bought a used car from Ourisman Baltimore this fall. We had seen and tested the car and we asked for the exact price. We didn't get the answer, so we had to count it ourselves. After that we got a text message confirmation that this is the price. We wrote a check and went to buy the car- but they tried to charge us 1000 dollars more for "maintenance"! The price had already gone up for registration etc. fees, together the price was almost 20% higher than the one in the internet. Then when we finally bought the car, the registration tags took very long time. It needed 10 phone calls and a meltdown at the front desk to get the actual registration tags. The service was lazy and confusing, and not reliable. We don't recommend this experience to anyone. More

Terrible service I had an issue with my contract and asked to speak to a manager and they wouldn’t even answer the phone and not only that I called four times and had I had an issue with my contract and asked to speak to a manager and they wouldn’t even answer the phone and not only that I called four times and had the same result very unprofessional and I wouldn’t recommend anybody come here to buy a car ever More