Ourisman Chevrolet of Baltimore

The service was outstanding. My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process a My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process and makes sure you are completely satisfied with your service. I have been a customer for years. All of the service representatives treat you like family. That's the only dealership that I take my vehicles too. More

My car stayed at the dealership for one month. The recommended repairs focused on symptoms. The cause was never diagnosed. My car has less than 60000 miles and it has all kinds of symptoms accordi The recommended repairs focused on symptoms. The cause was never diagnosed. My car has less than 60000 miles and it has all kinds of symptoms according to the technician. The cause was never addressed: a failed PCV valve, which is under special coverage. I was denied special coverage because the technician report only addresses the symptoms (a leak here and a leak there...). The cause is a very common problem with this car model. Chevy issued a tech bulletin and special extended coverage for it. This dealership would simply not honor it. More

Worst service that I have experienced. Had my car detailed last July but they just left it oily with visible dirt. Mind you my car was not that dirty I just got it because of the detailing Had my car detailed last July but they just left it oily with visible dirt. Mind you my car was not that dirty I just got it because of the detailing voucher. I also reported a noise problem on my radio that when I googled for a few seconds sent me to some forums that they just need to update my radio but when they returned the car to me they did not mention that it was not fixed. I just saw in the paper the next day that they said they cannot recreate the problem. Gave them another chance and had my oil change this August. The service advisor offered me the 25k mileage service but I said that I have to leave at 9:30am (dropped the car off at 7am) but he said that he can also do the service by 9:30am. I paid everything after the service at around 9:35 and went on my way. The next day i noticed that the windshield wipers are creating a weird sound and upon inspection there's now a scratch on my windshield. Went back to report this problem. The service advisor initially told me that my vehicle got a report about the bad wipers from the technician and he told me about it but HE haven't said anything about it. When another person came he made an excuse that he had to rush it because I wanted to leave early so he was not able to tell me about the problem but I did not get a hardcopy or an email of the vehocle report that they should have given to me. I DID NOT ASKED for the 25k service but he offered it to me to make income but now it is my fault that he got greedy. This is the worst service center in Maryland that only wants your money but would not take responsibility from their mistakes. More

Visited Ourisman Baltimore for schelude maintance. ...all work done per my request. will be back for next appointment..... ...all work done per my request. will be back for next appointment..... More

The work they did on my car was excellent. They are really a great bunch of people!!! They are really a great bunch of people!!! More

The dealership's service was excellent as usual when providing service for my vehicle. Rating a perfect 10! My Service advisor, Sahray Jones provided outstanding service. She communicates very well to providing service for my vehicle. Rating a perfect 10! My Service advisor, Sahray Jones provided outstanding service. She communicates very well to be sure I was comfortable, as well as other people waiting. More

Since March 20th, I have been through 2 service reps and the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for th the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for the repair of my vehicle. Not returning a call shows how they value a customer More

The service is not good. They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inf They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inflate they didn't. More

I would love to go to this dealer to get my major work done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and y done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and your guys quoted me $3600. When you look online the average price for the work should be between $950 and $1500. If your service center told me $1500 I would have gotten you guys to do the work. More

Great job by Eric , he did everything I asked him to do. Thank you again Thank you again More