Ourisman Chevrolet of Bowie

#1 Dealership in Bowie If you're looking for a good deal. terrific bonuses and rewards. as well as the friendliest and most professional service ever....you have to check ou If you're looking for a good deal. terrific bonuses and rewards. as well as the friendliest and most professional service ever....you have to check out Ourisman Chevrolet of Bowie?. I researched many dealers and their prices/discounts for about two weeks....they topped in all categories. You can work with them over the internet(Meredith is superior). Many internet dealers just sent an email response saying 'hello and let's talk'. I selected an "e=quote" when I reached out; only Ourisman gave me that, and backed it up, Their appraisal beat out several other dealers. They even beatout the TruCar Value quote! And then when it came to service, top kudo's to Derrick Banks and Bert. We laughed, had a good time,and I ended up with a better deal than expected! How many dealers can offer that?? The entire team, even in the Service Department, seem like a terrific family. I was taken through the Service Department and introduced to the team, explaining Keith will be my personal rep on visits. How awesome is that. I feel like I've been adopted into a professional and fun family. I wasn't the typical customer as I arrived with the car/stock#, my quotes from Edmunds, Carmax, and Kelly Blue Book, not to mention my own bank financing. But Derrick was patient,understanding, and the team worked right along with us. Bert got me better financing than I walked in with, not to mention working in additional service and protection coverage at an awesome price.Again, coming out with a car note less than anticipated. I'm telling you....this is the kind of team you want to deal with...they truly are not scammers! They passed my test lol Several did not...I walked away! Thankyou Ourisman Chevy of Bowie Team More

Never returned calls Took 6 weeks to get car manual, over 7 weeks to get plates for new car.Called manager 3 times and call was never returned, called sales manager 3 time Took 6 weeks to get car manual, over 7 weeks to get plates for new car.Called manager 3 times and call was never returned, called sales manager 3 times and he never called back either. The reason the plates took so long is because they needed my S.S. number it took them 7 weeks to ask for that. I think they didn't care to satisfy me because I was out of state 200 miles away, and knew they would never see me again. Out of state or not I feel there should be a courtesy between a dealer and the customer. Based on this not happening, I would not recommend them to anyone. More

Pleasant experience and great deal on a 2015 Chevy Spark EV My experiences with most car dealers have been less than pleasant in the past, but my experience yesterday was pretty painless and only took about 4 h My experiences with most car dealers have been less than pleasant in the past, but my experience yesterday was pretty painless and only took about 4 hours. It really helped by first getting the price from truecar.com and walking in the door with a price already set. I did a test drive and then sat down to go over the details. Negotiated the "deal prep" charges from $300 to $150, and got the zero percent financing for 72 months - a great deal. The manager Meredith and the salesman Ozzie were very nice and a pleasure to deal with. Even though the car is fully electric and doesn't have an engine, I decided to go with the 7-year bumper to bumper coverage for an additional $46 a month, but passed on all the other dealer add-ons. I don't know if that was a good decision for not. Overall, a very good experience. More

Excellent and Professional Services Provided by Keith Cobb Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, t Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, the climate control for the heating system malfunctioned, and as a result, it would not produce any heat in the cabin of the automobile. I live in Bowie, Maryland and close to the Ourisman Chevrolet, and as a result; I visited their dealership requesting assistance for correcting the issues with my automobile’s climate control system. Keith Cobb was the initial automobile service professional that I encountered at Ourisman Chevrolet on that Saturday morning, and he expressed considerable concerns about the technical issues with my automobile. As a result, he immediately prepared a written automobile maintenance requested, and arranged for my automobile to receive maintenance services immediately. Subsequently, it was necessary for me to visit the dealership several times before the technical issues with the climate control was finally resolved. It is noteworthy that on each occasion that I visited the dealership, Keith Cobb always exhibited the most professional responsiveness possible, notwithstanding, my expressed frustration about the technical issues with my new Malibu automobile. Ultimately it was necessary for me leave my automobile at the dealership in order for the technical issues to be completely diagnosed and repaired. During this period of time Keith Cobb personally called me on several occasions and provided me a status report on the repairs for my automobile, and notification about when the repairs were complete. When he notified me that the repairs were complete, I visited the dealership again to pick up my automobile, and Keith Cobb provide me a complete briefing on the technical issues that were discovered, and the repairs that were made. His briefing also included a test drive to ensure that the climate control was functioning correctly. As a result of this referenced and most satisfying personal experience, I will continue to have my automobile receive maintenance services at this outstanding dealership. Therefore, it is certainly my pleasure and honor to provide written comments regarding the extremely excellent, superior courteous and continuous customer services provided by automobile service professional Keith Cobb at Ourisman Chevrolet located in Bowie, Maryland. Sincerely, Arthur Rogers Owner – 2015 Malibu More

Purchase of Camero was just a scam. I responded to your advertisement of a used Camero several months ago and ended up getting a runaround. I made several trips to the dealership-at thei I responded to your advertisement of a used Camero several months ago and ended up getting a runaround. I made several trips to the dealership-at their request-only to be told that they didn't think that car was right for me and refused to sell it to me. Instead, they wanted me to purchase a new vehicle or several other used vehicles. I tried to find someone in management to discuss this strange situation. I also called the dealership several days later-without identifying myself-and was told that the Camero was still available and invited me down for a test drive. Go figure. More

Extremely disrespectful to potential buyers My entire interaction with this dealership has been nothing but rude and disrespectful from beginning to end. The level of service at this dealership My entire interaction with this dealership has been nothing but rude and disrespectful from beginning to end. The level of service at this dealership is close to non-existent. I submitted online documents in interest of a car. I received a message from a sales representative who asked me to call him back regarding my application. I called back the next day and I was informed he was not there. I called the day after, and stated again I was calling for a specific representative, and was again informed he was not there. I was then asked if I would like to speak to another sales representative about my application and I was put in contact with Lee Putney. I informed Mr. Putney that I put in a previous online application, an he immediately, and rudely, cut me off stating he could not speak with me about my application because it was confidential information and I could be lying to him about who I was. While I understood his reasoning, it was his tone that was disrespectful. He then insisted that I come in because he can "only talk to me if I come in." I asked him specifically about the internet pricing, thinking this was information he could easily expound upon because it's not confidential, but he only continued to rudely insist he can "only talk to me if I come in." Easily sounding like a scam artist. I decided to go to the dealership to get the answers I was interested in, but also to inform Mr. Putney he was rude and disrespectful when he spoke to me on the phone earlier, and remind him that I'm a potential buying customer. Upon meeting him, I was escorted to his desk and I brought up the subject of his earlier rudeness. He angered quickly stating, "Oh, you're one of those people" and asked me if I wanted to work with someone else because he's "not the person for us". He, shockingly, stood up from his desk, and asked his fellow sales reps if they wanted to help us because he couldn't. We meet with another representative who was indeed nicer, but I was supposed to receive information on various packages, and after 2 days have received nothing. My overall review of Lee Putney, and this dealership as a whole is utter shock. I've never been more appalled, or more disrespected as a customer. I will never again attempt to do any business with this dealership, nor will I refer anyone to this dealership. More