Ourisman Chevrolet of Bowie

Please make sure you check the price of the vehicle through out the process. I purchased a Vehicle NEW a it was missing items from it.The dealership took 3 weeks to replace items from my truck. The s through out the process. I purchased a Vehicle NEW a it was missing items from it.The dealership took 3 weeks to replace items from my truck. The sales people will smile in your face until you make your purchase afterwards you will get email lying about how good their services is. Try calling the dealership with a problem and see how long in takes to speak with someone or even resolve the issue. Customer service was the worst ever*** Last year I purchased a new vehicle and it broke down on 495. This year I purchased a truck and they offered 1 free oil change because this was the 2nd vehicle I brought. Buy at your own risk***** More

Had the great occasion to purchase a 2012 Chevy Cruze and Mr. Goins was extremely helpful in that purchase. On the occasions, that I brought the car back for service, the entire crew was very accomodating a Mr. Goins was extremely helpful in that purchase. On the occasions, that I brought the car back for service, the entire crew was very accomodating and friendly. The services were done properly and in good time. The experience with Ouisman of Bowie, MD is a delightful experience. The atmosphere is very condusive for waiting for the car to be serviced. It is bright, very clean and cheerful. This always resonates with me. I am recommending everyone I know who is looking for a car to go to Ourisman of Bowie. Also, I had the delight of having a Chevy Cruze party. That was quite an occasion. I know that it was a promotion but what a grand idea. It was wonderful. Thank you so very much. All customers want to feel appreciated and I truly feel apperciated. Once again, thank you. More

great experience. the sales person was very knowledgable about the Chevy Volt which was the car I was interested in. Jason was enjoyable, professional and made the buying experience pleasant. he answered about the Chevy Volt which was the car I was interested in. Jason was enjoyable, professional and made the buying experience pleasant. he answered all my questions and took the time I needed to be sure I was making a great car purchase choice. I would definitely recommend him and the dealership to anyone interested in a Chevrolet. my original plan was to see and drive the Volt then go compare it a Toyota Prius. after my time at the dealership and the service I got I decided the Volt was for me and did not go and compare it it the Prius. I was sold on the Volt and Ourisman Chevrolrt thank you. Colleen Miller More

Ozzie, was an excellent sales person. He test drove the vehicle with my daughter, provided outstanding customer service. Came in on Father's Day to discuss the purchase with me and worked tireless in prov vehicle with my daughter, provided outstanding customer service. Came in on Father's Day to discuss the purchase with me and worked tireless in providing a cost for the vehicle that we culd afford. Ozzie also coordinated with Chris Goins on the negotiated price and Chris also provided excellent customer service during the entire vehicle purchase. I would recommend both of them to my family and friends who are looking to purchase a Chevrolet vehicle. They made one of the most stressful purchae a new car very relaxing by woking close with you and putting you at ease during the negotiations. Excellent customer service during the entire purchase process and my Daughter was truly happy when she drove off the lot with her new car in tow and we can contribute her excitement with the dedicated and outstanding service provided by Ourisman Chevrolet team. More

We had visited various Baltimore and Washington area Chevrolet/GMC dealers for a new Chevy and none came even close to the great experience we had at Ourisman of Bowie. The sales team was very professio Chevrolet/GMC dealers for a new Chevy and none came even close to the great experience we had at Ourisman of Bowie. The sales team was very professional and sincere with their advice and pricing. I would recommend that anyone in the market to buy a new or used Chevy vehicle should make it a point to ensure their search includes a stop at Ourisman of Bowie. You will not be disappointed. More

This is the second vehicles I bought from Jaison and both experiences were nothing short of outstanding. He answered every concern I had and followed up with phone calls to ensure everything was well for th experiences were nothing short of outstanding. He answered every concern I had and followed up with phone calls to ensure everything was well for the next few days. Great job. More

Back in January 2012 I took a ride up to the dealership to take a look at 2012 Camaros. I was greeted by Jaison Grassel, I explained to him my reason being there and what exactly I was looking for. There w to take a look at 2012 Camaros. I was greeted by Jaison Grassel, I explained to him my reason being there and what exactly I was looking for. There was never any pressure to confirm a monthly payment range, nor was there a heavy sales atmosphere. When asked questions about mechanical specifications Jaison was well versed in topics about cars than someone who should be in sales. After a test drive, this concluded my first experience at the dealer. Fast forward to May 2012, I went back with the money I wanted to have saved up and found Jaison. We sat down and discussed specifics on the car that I wanted. I knew that this was a daunting task due to the color that I wanted (IBM) was exiting production in a week. Jaison found my car and had it at the dealer in 24 hours. This would be my first purchase of a car with a manual transmission, so bringing a friend along was required to get the car home. I was able to drive the car around the parking lot just to get a feel for everything. Jaison spent much more time than I would've asked of someone to explain to me everything about the car. He walked me through the building, showing where all the departments and employees reside. All and all my time at this dealership was great. There was a respectful understanding between myself, Jaison, and the sales manager Chris that I was here with a car and a price in mind; if it could not be met then we would part ways. I was never pressured once into buying anything ridiculous extra to go with the car. Jaison followed up a few days later asking how I liked the car, but more importantly he again gave me valuable information about the small details I couldn't grasp about my new car. With that I can now smoothly shift from 1st to 2nd without head bobbing, and my hill starts are much less... interesting. More

I was interested in a 2012 Malibu and did a lot of research on the web. Subsequently, I went to Ourisman Chevrolet to test drive a 4 cylinder model. I was met almost immediately by John “JT” Turner wh research on the web. Subsequently, I went to Ourisman Chevrolet to test drive a 4 cylinder model. I was met almost immediately by John “JT” Turner who quickly produced a 2012 model and handed me the keys. I was most appreciative to test drive the car without the pressure of a salesperson in the back seat! After I decided to purchase a Malibu, JT was most helpful answering all my questions honestly and without reservation. Additionally, Mr. Chris Goins was most cooperative in working different financial senarios and together we were able to arrive at a competitive price that we all were happy with. I knew the dealership closed at 9:00 p.m. but both JT and Chris stayed much later answering all my questions and crunching numbers so I could meet my budget. Two days later when I went to pick up the car, I met Mr. William Taliaferro, the Finance Manager. William had to change the paperwork at least twice due to mistakes on my part. Each time William printed up new papers without complaint. Eventually all the paperwork was completed and JT even took the time to explain how everything worked! I have bought a number of cars but no sales person ever did that. In short, I would not hesitate to purchase another Chevrolet from Ourisman. JT, Chris, and William were a pleasure to work with. Like the jingle says, I pretty much got my way at Ourisman Chevrolet! More

DO NOT TRY TO BRING A COMPEITORS OFFER TO THEM! My DO NOT TRY TO BRING A COMPEITORS OFFER TO THEM! My complaint to the dealership follows. Their official response has been that my offer was not sig DO NOT TRY TO BRING A COMPEITORS OFFER TO THEM! My complaint to the dealership follows. Their official response has been that my offer was not signed by the competitor, however this reasoning was offered only after four or five attempts to try and meet/beat the competitor's offer with no mention of needing anything signed. If they would have put this reason forth first, I would have no complaint. But they did the best they could to elude and decieve until the settled on a reason they would not beat the competitor. In summary, I provided a valid, documented, offer on a 2012 Chevrolet Malibu from a competitor to your sales department on Friday, January 21st. My understanding is that your team recognized the price as a “loser deal” and tried the best they could to avoid the email advertisement I had received a week earlier from Andrew Williams promising to beat any competitor’s offer. Not only would your dealership not beat the offer in hand, they also contacted the other dealership the very same day to let them know I had passed along their offer, and in doing so, nullified the deal at both dealerships. The details of my experience are as follows: - Throughout the month of December (2011), I had been contacting various local Chevrolet dealerships about their Malibu inventories as well as their advertised prices and which costs were or were not included in those advertised prices. - On Monday, January 16th, I visited your dealership and was treated very well by Ozzie Turner, one of your sales consultants. He helped me check out a 2012 Malibu and a 2012 Cruze. At the conclusion of that visit, he provided me a written offer on the Malibu with a total “out-the-door” price. At that time, I told him I would consider the offer but that price was my clear driver in the deal and I was not willing to close the deal. - Over the next two days, I emailed a counter offer to Ourisman Chevrolet of Bowie. I also emailed my offer to other local Chevrolet dealerships. From those inquiries, I received my best offer from Ourisman Rockmont Chevrolet. - Their offer was $362 higher than my personal budget for a new vehicle so I inquired further about lowering their cost. At that time, Richard Cunningham made it clear that the vehicle (2012 Chevrolet Malibu LS) was already being offered at a loss to their dealership and that they would not reduce the price any further. - In an effort to close the gap between the total vehicle price and my budget, I inquired with Andrew Williams (on Friday January 20th) to see if he would be able to beat an offer from Ourisman Chevrolet Rockmont. I inquired with Andrew because he had sent me an email blast approximately one week earlier stating Ourisman Chevrolet of Bowie would beat any competitor’s offer. Hours after I sent the email to Andrew, Ozzie gave me a call and asked me to forward the email offer to Meredith Dotson. - Ozzie than called me back after Ourisman Chevrolet of Bowie had received my offer from Ourisman Rockmont Chevrolet and said Ourisman Chevrolet of Bowie would not be able to match this offer. - When I pressed him further, he rechecked with his management and then called me again to tell me Ourisman Chevrolet of Bowie would match the offer if I traded in my old vehicle (which had initially been assessed by Ozzie on Monday at a value of $250). - When I reminded him that the trade vehicle was not part of the standing offer from Ourisman Rockmont Chevrolet, he again rechecked with management and called me back to tell me they would make me the deal if I financed through you guys. At this point, he was giving me an “out-the-door” price around $18,035. Again, I pressed further because this was clearly not matching the comparable price from Ourisman Rockmont Chevrolet at $17,035. Again, Ozzie said he would check with management and this time did not call me back. - Meanwhile, sometime during this exchange, someone from your dealership contacted Ourisman Rockmont Chevrolet because Richard Cunningham emailed me twice offering to increase the value that Ourisman Chevrolet of Bowie was offering on my trade (which was still not part of the deal with either dealership in my mind). - On Saturday, January 21st, I called Ozzie at Ourisman Chevrolet of Bowie to inquire about the status since he had not called me back as promised. During this conversation, I was told that Ourisman Rockmont Chevrolet was a sister store and therefore not considered a competitor. When I asked to speak to Meredith or a manager, Ozzie told me Meredith was off and that you and Lew Gilinksy were unavailable, but would return my call at the number I left. - Approximately a half hour later, Ozzie called me back and stated that I would need to bring in a signed “Buyer’s Order” from Ourisman Rockmont Chevrolet and then Ourisman of Chevrolet would beat the offer. - Following that exchange, I checked my email and read a message from Regina Matthews (Internet Sales at Ourisman Rockmont Chevrolet) stating that both dealerships would not be doing my deal for a new Malibu. My concerns with the advertising and business practices of Ourisman Chevrolet of Bowie are as follows: 1) Over the two day period from Friday January 20th through Saturday January 21st I spoke with Ozzie on the phone four or five times, each time essentially being provided a different reasoning/excuse as to why Ourisman Chevrolet of Bowie could not beat the offer. It was clear after the first two excuses that your dealership would have beaten the offer had it not been considered a “loser deal” to start. 2) Upon requesting to speak with management, I received a call back from Ozzie, essentially a middle man who had to listen to my complaints. Ozzie was professional and courteous in all of our interactions, but to improve the customer service/process, I believe a manager should have been calling me by this point. 3) When I provided your dealership my offer from a competitor, someone alerted the other dealership that I was trying to obtain a matching offer from your dealership. Your dealership offered to beat any competitor’s offer, not call the other guy and tell them that I was trying to get a better price, thereby nullifying my relationship with both dealers. In my mind that defeats the purpose of advertising to beat your competitor’s. As a consumer, I believe it is perfectly acceptable (and expected) to perform research and shop around for the best deal. In this case, I believe I did this to the point that my best offer (from Ourisman Rockmont Chevrolet) really was an unbelievable offer. When I returned to Ourisman Chevrolet of Bowie to cash in on your advertisement to beat any competitor, you did not follow through on your own advertisement. As I pressed further for a management response, I did not hear from any managers and your dealership reached out to Ourisman Rockmont Chevrolet to negate the deal with them as well. My hope is that other potential buyer’s do not experience anything like I have over the last few days. More

I recently stopped by my local Chevrolet Dealership, Ourisman Chevrolet in Bowie, Md., to take an up close look at the 2012 Chevrolet Traverse. I was greeted by John "JT" Turner, an exceedingly friendly Ourisman Chevrolet in Bowie, Md., to take an up close look at the 2012 Chevrolet Traverse. I was greeted by John "JT" Turner, an exceedingly friendly, knowledgeable and helpful sales professional who answered all my questions directly and honestly -- an approach I never anticipated from a car salesman. JT was an absolute pleasure to work with and quickly turned my fact-finding mission into a first-class buying experience. Both JT and Rocky, the gentleman who guided me through arranging financing for my (OK I'll be honest, my wife's) 2012 Traverse, completely answered all my questions and cultivated a zero-pressure buying experience, hands down the best I've ever had. This was my first Ourisman Chevrolet purchase, but surely not my last. I will absolutely be recommending JT, Rocky and Ourisman Chevrolet of Bowie to my friends. More