Ourisman Chevrolet of Bowie

Horrible service department. I took my vehicle in for service with a intermittent rear turn signal issue. The service rep refused to look at my SUV. He told if they can't find anything wrong they won't g service with a intermittent rear turn signal issue. The service rep refused to look at my SUV. He told if they can't find anything wrong they won't get paid by Chevy. I can't magically make the light have problems at a whim. More

Not the first vehicle I've purchased from Ourisman Bowie Chevrolet, and won't be the last - their customer service is A+. The sales staff is knowledgable, and was willing to go an extra mile to help us pur Chevrolet, and won't be the last - their customer service is A+. The sales staff is knowledgable, and was willing to go an extra mile to help us purchase a vehicle. We even had a vehicle brought over from another dealer and decided it didn't have everything we wanted, and the staff went out of their way to get us a different one that did meet all our requirements. Gold star to Lew and JT for doing everything possible to satisfy our purchasing experience. I've also dealt with the service department over the years, and found them to be a little pricey but worth every penny - they definitely go out of their way to help. Body shop is best in the region. Gold star for this dealer! More

I can't say enough wonderful things about this dealership and the people I worked with. Kenny is an exceptional person,Kind, and honest. He was informative,and so pleasant to work with from the first time I and the people I worked with. Kenny is an exceptional person,Kind, and honest. He was informative,and so pleasant to work with from the first time I met him through-out our entire visit. Chris Goins was my first contact by phone and just from his positive outlook and warm voice I knew I wanted to try this dealer. Lew helped Kenny on Sunday and My husband and I were so comfortable with him and appreciated all his hard work. We had to come back and between Kenny and Chris they were able to really help us make a great deal..They worked so hard to help us with a difficult trade in, and finance but some how they kept smiling and made it work. Not once did they make my husband and I feel uncomfortable about our trade or financing. Thank you all, I can't tell you how much I love my Malibu!! I can't wait to refer anyone I can to you all.... Thank you, Joy and Billy Marsters More

To keep this brief..... The day started off pretty good but then Mr. Putney tried to push the car I test drove and then tried to switch it out with another car same color but a lower class (less features) but then Mr. Putney tried to push the car I test drove and then tried to switch it out with another car same color but a lower class (less features) and tripled the miles. All of a sudden this overly friendly person became this arrogant, loud talking person. Talking, joking, laughing with other employees while we were in the middle of a deal. There was an issue with the numbers that we discussed and what was actually presented in the finance dept and when he was asked to come in he pretended like he didn't have a clue about what we had negotiated. He forgot to give me all of my paperwork, not only him but Teri in the finance dept and had to mail it to me. They try to charge me for tags and fees when I was keeping my tags. All in all I have to honestly say I love my car but I will never ever step foot in Ourisman Chevrolet of Bowie again. I believe the customer comes first and although we all know the dealerships are about making money. However there should still be a level of respect, consideration, professionalism and morals. Hopefully the dealership and Mr. Putney will take this review seriously because no matter how many "positive" reviews you may get any negative review you get will stand out even if it's only one it should mean something. More

First went to another Chevy dealer on the promise of a great price, but got the usual sales runaround. Went to Ourisman of Bowie, and found that they were straight shooters. After some negotiating, they great price, but got the usual sales runaround. Went to Ourisman of Bowie, and found that they were straight shooters. After some negotiating, they found a way to get me the car I wanted at a price I was very happy with. Ozzie Turner was very friendly, all staff I dealt with were very helpful and professional. Would highly recommend Ourisman to others. More

I went to Ourisman Chevrolet to check out prices on the 2012 Equinox, and to learn the value of my trade-in. I started out on the internet and ended up chatting online with Andrew Williams. Andrew's onli 2012 Equinox, and to learn the value of my trade-in. I started out on the internet and ended up chatting online with Andrew Williams. Andrew's online tone, word choice, and general assistance were all excellent. We later chatted via phone, and once again, I found the experience pleasant. So much so, the next day I went to the dealership and met with Andrew in person. Andrew's face-to-face demeanor, and customer service skills, and excellent listening abilities were impeccable. I was comfortable working with Andrew and have since recommended both the dealership and Andrew to several friends. I would also like to add that both the General Manager, Lew, and Business Manager were also helpful, courteous, and professional. Sincerely, Joan Crittenden Owner of a new Equinox 2012 More

I have purchased new vehicles since my senior year in college. Based on my experience, I must admit that I had my "guard up" when I walked into Ourisman Chevrolet. To my surprise, I received outstanding college. Based on my experience, I must admit that I had my "guard up" when I walked into Ourisman Chevrolet. To my surprise, I received outstanding customer service from all staff from the moment I walked in the front door and was able to relax. I went to look for a Malibu or Cruze and ended up with a Camaro!! It was my decision; I just needed some help trying to find a car that fit my personality! I am highly impressed by the level of professionalism that I received during the buying process. My experience was unique based on the level of care, respect, and courtesy that I received. I will be referring friends, colleagues, and family in the future. I'm still smiling in my beautiful new car!! Ourisman Chevrolet made it happen. Special thanks to Mr. Andrew Williams and Mr. Henry Hylton. More

I went in specifically to buy a new car. I knew what I wanted and wasn't going to engage in the 'stereotypical' car dealer dance. To my surprise, my salesman Ron, did not play games. He discussed severa wanted and wasn't going to engage in the 'stereotypical' car dealer dance. To my surprise, my salesman Ron, did not play games. He discussed several options at my disposal and worked along side the general manager to give me just what I was looking for. From the sale to the aftercare, Ourisman (Ron) has shown what great customer service is and I have spread the word throughout my network that Ourisman is the place to go. More

I would recommend this dealership because from my experience the employees are very courteous and professional. Upon seconds of arriving at the dealership I was greeted by Ozzie. Ozzie helped me find experience the employees are very courteous and professional. Upon seconds of arriving at the dealership I was greeted by Ozzie. Ozzie helped me find my new car and was very friendly. I appreciate the work Ozzie and William did to help me purchase a new car. Thanks. More

My wife and I had an exceptional experience when buying our new Camaro from Ourisman of Bowie. Ozzie went to great lengths to accommodate our requests for our down payment and monthly limit for payments t our new Camaro from Ourisman of Bowie. Ozzie went to great lengths to accommodate our requests for our down payment and monthly limit for payments that we had. Overall, our visit was a very rewarding experience and I would recommend Ourisman of Bowie to all our friends. Thank you and kudos to their staff! More