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Ourisman Chevrolet of Bowie
Bowie, MD
263 Reviews
Ourisman is the largest retailer of new & used Chevrolet cars and trucks in the Eastern U.S. In business for over 85 years, we are very proud of the reputation we have developed. Our entire staff is dedicated to your complete satisfaction.
Our sales department is committed to fitting you with the right vehicle at the best possible price. Our sales staff and managers are thoroughly trained with product knowledge and they can answer any questions you have. We believe buying a vehicle should be a fun experience. With close to 1000 vehicles in stock, including new Chevrolet cars and used cars, we'll have what you're looking for.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 263 reviews
October 20, 2011
I am a Military Officer, used USAA Auto Circle to find the dealer. Spoke with sales representative(Ron Stephenson) before driving out to test drive a car about any extra fees that they charge and was tol the dealer. Spoke with sales representative(Ron Stephenson) before driving out to test drive a car about any extra fees that they charge and was told the only dealership fees were the $200 processing fee. I then drove over 30 miles with my wife and two children(3 months and 1.5 years old). Test drove the vehicle and loved it. Went inside and discussed the price. Initially they wanted me to pay over $2000 more than my USAA approved price would be and I told them there was no way, he then asked what I wanted to pay and I told him a number a few hundred more than USAA had and showed him my print off of what I was promised from their advertising. He went back to manager came back to me with a number a little over 100 dollars from what I told him and said the reason it was then possible was because they had a mistake with the model year and thought it was a 2012 and not the 2011 that all the paperwork said it was. Filled out all the paperwork and then showed what my total price would be. They showed a handwritten extra fee of 3% of the vehicle where I was supposed to pay the commission of the car salesman over $850. Not okay with this I asked for his manager who said that the price they told me I would get was not going to happen now and that this 3% was to make up the difference. I asked for his manager (Lew Gilinsky) who told me that because I was upset he would split the 3% and I would only have to pay another 440 dollars or so to pay their salesman. I asked to see in writing where there procedures as far as salesmans commissions and where it allowed them to charge the customer to pay their employees for them as a separate charge. He replied with there is nothing in writing and that they can negotiate with all of the customers what percentage they charge with max and no minimum. So basically they dont always charge this handrwitten fee to everyone, but the people they dont want to buy a vehicle for their advertised price. I then asked for his boss and he brought me back to talk to the Vice President (Irene McGlone) of Ourisman Chevy who was a real peach herself. Customer Service must not have been taught to her, no idea how she got to her position, it seemed as though she felt untouchable and could treat people however she pleased. It was her Lew and me in her office where they basically tried to blame ZAG.com for the wrong price advertised and When in her office with Lew we discussed the false advertisement they had been showing on the internet. They refused to honor the advertised price or provide me any documentation showing me where their salesman's commission could be charged to the customer as a different fee especially since I asked before I drove all the way out there with my family if there were any other fees other than the $200 processing fee and was told no. Irene McGlone was particularly rude by going back to her computer when we were all talking and when I asked for her bosses name and number she arrogantly replied that she was the Vice President and that all calls stop at her desk. I politely reminded her that vice presidents usually work for presidents. I asked for his number and she quickly blurted out the generic number to Rockville, MD Ourisman. I asked for a pen and she pointed to the one between us on the desk so I picked it up and asked for the number again. After calling the number after leaving her office I learned that the President was Bobby Ourisman who was out of town in Jamaica but when he returned it would be to his office at the Ourisman in Rockville, MD. I then got my family and drove home. On my drive home I called Lew Gilinsky again to have him email me the invoice they were trying to get me to sign showing the added 3% commission fee but said because I was not interested in still buying he would not. I told him I needed it to show Bobby Ourisman when he returns from Jamaica but he said he would ensure he had a copy before I got there. In short to a long review, scammers. More
by The Punisher
Employees Worked With
Irene McGlone, Lew Gilinsky, Ron Stephenson
October 11, 2011
Ron Stephenson was very personable. He worked hard to make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department but the sales department is top notch! So I would highly recommend Ron and the rest of the Ourisman team. More
by 50ina40
Employees Worked With
Ron Stephenson, Ron Stephenson
September 26, 2011
What a great dealership! In this society of so many selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that we had contacted or visited were not passing along the tax credit for the Volt purchase, rather pocketing it themselves. They also were charging $5,000+ supply and demand fee. Ourisman Chevrolet also came through with the best offer on financing the car out of many financial institutions contacted. Joseph Alba spent hours with us in the setup and use of the systems and high technology of the Volt. More
by Intel4alex
Employees Worked With
Joseph alba, William Taliaferro jr., Meredith Dotson, Meredith Miller
September 13, 2011
Horrible service!!! I brought my Nissan 350Z to have the front bumper repaired here through my insurance company Geico who pushed using this recommended body shop for faster service. Huge mistake!! After front bumper repaired here through my insurance company Geico who pushed using this recommended body shop for faster service. Huge mistake!! After having my car for 2 weeks, they tried to give it back to me with the paint not matching (its factory paint and this is a dealership) and the under shield in patched pieces and hanging under my car. It was a horrible job with them still giving me the run around. I never received updates on the progress of my vehicle and still remain in the rental for week number 3 today!! Avoid this place like the plague!! More
by jdjones9
Employees Worked With
Elmer, Mike, Akin
August 20, 2011
Joseph Alba was very professional. He did not have the color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day. color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day. More
by stevek49
Employees Worked With
Joseph Alba
July 25, 2011
The sales team at Ourisman was extremely accommodating in attempting to locate the truck I had intended to buy. They noticed my interest on a compromise vehicle and made me an offer that was very agreeable. attempting to locate the truck I had intended to buy. They noticed my interest on a compromise vehicle and made me an offer that was very agreeable. The overall experience was pleasant. Based on this experience I plan on purchasing from the Ourisman group in the future. More
by Thomas A W
Employees Worked With
Ozzie Turner Demont Strand, Ozzie Turner
June 16, 2011
I was very satisfied with the buying experience at Ourisman. I arrived early before the dealership opened but someone came right out to greet me and offered to assist me immediately. The general manag Ourisman. I arrived early before the dealership opened but someone came right out to greet me and offered to assist me immediately. The general manager was made aware that I had driven in from some 300 miles away and she came out, shook my hand and thanked me for visiting their dealership. The vehicle was brought up from the lot to the front of the store. The salesman pointed out some of the features of the truck and asked if I had any questions before we took a test drive. When we returned he focused on our deal and kept me informed as to what was going on with paperwork, loan approval, etc. When the deal was completed I was given a voucher for a full tank of gas and thanked heartily by everyone involved in my transaction. I was treated with respect and I absolutely would, recommend these folks to anyone thinking of buying a vehicle. Steve W More
by scwbj
Employees Worked With
Meredith Dotson John Turner, Meredith Miller
June 08, 2011
I recently purchased a 2011 Chevy Traverse and Joseph Alba was my salesman. He was very professional and informative. He stayed after closing just to make sure my needs were met. He had my vehicle waitin Alba was my salesman. He was very professional and informative. He stayed after closing just to make sure my needs were met. He had my vehicle waiting for me and also helped set up my ONSTAR and GPS. I was so happy with my new vehicle that I left items in the old vehicle which Mr. Alba helped me retrieve. I will recommend him to anyone that is in need of a new vehicle. He is very personable. More
by Mybaby1229
Employees Worked With
Joseph Alba
May 13, 2011
I would recommend Ourisman Chevrolet of Bowie to anyone for sales and service. It is conveniently located to my home and I will be dropping my new car there, when it needs servicing. See Ron Stephenson for for sales and service. It is conveniently located to my home and I will be dropping my new car there, when it needs servicing. See Ron Stephenson for new car sales - an excellent man, who was extremely friendly and knowledgeable about the car I purchased. Ron I love my new car! More
by duwright
Employees Worked With
Ron Stephenson, Ron Stephenson
May 12, 2011
I worked hard to find a dealership with an allocation for a volt and Meredith Dotson was helpful in securing the allocation and making it easy to arrive at a deal. It didn't require the time that was requir a volt and Meredith Dotson was helpful in securing the allocation and making it easy to arrive at a deal. It didn't require the time that was required in working with other dealerships that I shopped with. The information she gave me was helpful and accurate. She was willing to make commitments in writing. She gave me a timeframe to depend on and then exceeded that timeframe. When I got to the dealership, I met with Bill ? to do the sales paperwork and he introduced me to a Volt expert "Tom" to walk me through basic use of the car. Then I met with the finance person to pay for the car and understand warranty options. They took my personal check to pay for the car (from my investment account) with no questions asked. I was in and out quickly. Great experience. More
by Rusty Gowland
Employees Worked With
Meredith Dotson, Meredith Miller
