Ourisman Chevrolet of Bowie

I took my 2010 Equinox in to have a Service Airbag warning looked at and they all but flat out refused to look at my car. I called to make an appointment on 6/24/10 and the earliest time I could get w warning looked at and they all but flat out refused to look at my car. I called to make an appointment on 6/24/10 and the earliest time I could get was on 6/30/10 at 3pm. I show up and explain the problem. The rep I dealt with (Shane) gave me every excuse he could come up with to not look at my vehicle. First it was oh it could take several hours to look into the problem. Then it was oh I've been seeing lots of 2009 and 2010 cars that have an Air bag alarm go off and then they go away. Next it was, oh its not happening right now then we can't do anything. I explained that it was happening at random times and I can't predict when it would happen again. Then he tells me that there is an issue with the sensor in the passengers seat that will sometimes register a small amount of wait and then kicks an error. The error will take some time to clear. He told me if that was the problem, he won't waste his technicians time troubleshooting the problem. At this point I was a bit upset. Then I get the guilt trip answer. If you want to we can look into it, but it may take several hours or days to fix the problem. But he again tells me, he doesn't want to waste his technicians time if its just the sensor issue. Here's a thought, if you know there are issues with Airbag system sensors. Don't you think you should document them. Also made the comment, he again didn't want to waste his time or Chevy's time with a small issue like the sensor problem. So they let me walk out of there with out doing anything to my vehicle when I was telling my Airbag system was issuing warning. I could have insisted that they do something, but I have lost all confidence that they will do anything. I can't take the chance that they will take my car and just park it around back for two hours. Then bring it back to me and say they did troubleshoot it, when they really didn't do anything. I will wait for it to happen again and then find a place with a service center that takes my issue seriously and won't let me walk out the door with a potentially hazardous vehicle. More

I am very happy with my new car and with the whole experience of buying it at this dealership. Missy Heim was absolutely wonderful to work with and made me very comfortable throughout the entire proc experience of buying it at this dealership. Missy Heim was absolutely wonderful to work with and made me very comfortable throughout the entire process. She was very friendly and extremely knowledgeable, and offered suggestions based on what I was looking for and what she thought I would like. The car I ended up buying was one that she suggested I look at, and it turned out to be perfect for me. Missy couldn't have been more helpful, and I can't thank her enough for making my first car buying experience so positive! I would definitely recommend Missy and this dealership to others. More

It was a pleasure to work with Missy Heim to buy my new car. I had not bought a car in awhile and she made it easy. I will come back every time to buy from her and have told my family and friends of my e car. I had not bought a car in awhile and she made it easy. I will come back every time to buy from her and have told my family and friends of my experience. Also Lisa (in finance) was a jewel to work with as well.. GREAT JOB EVERYONE! I LOVE MY CAR!! More

Missy Heim defines what car sales should be. A day which I had been long dreading turned into one of this year's more pleasurable experiences for me; moreover, in the process I would like to say I gained a I had been long dreading turned into one of this year's more pleasurable experiences for me; moreover, in the process I would like to say I gained a new friend. I had some budgetary restraints going in, and right off top, Missy Heim provided me with a detailed and professional listing of what they had available in my price range. In an organized fashion, Missy then led me through each car out in the lot. The entire time, I felt an aura of honesty exuding from Missy Heim. Not once did I feel pressured or uncomfortable with Missy Heim, and that is a HUGE positive when going through the car-buying scenario. Everyone is aware of the negative cliches associated with car sales, and I am so genuinely happy to report that Missy Heim fits none of these negative connotations. Whereas my brain has been trained to think "fake" when dealing with car salesmen, Missy Heim was the opposite. She was real. She was on my team. Not once did I feel as though she was looking out for her own interests, I truly felt as though Missy Heim was looking out for MY best interests. In closing, I will make sure that any friend or family member who needs an automobile will go through Missy Heim because my experience with her was SO pleasurable. More

Missy was the best salessperson I have ever dealt with. she was informative, pleaseant and honest. She worked with me on her day off because there was confusion about the price. She walked me through the she was informative, pleaseant and honest. She worked with me on her day off because there was confusion about the price. She walked me through the on star, the mechanics of using the features, etc. I will definitely tell my friends about her. Levette was also very helpful. She worked to find me the best possible financing options. More

Lawrence(Car Salesman) and Herbert(Finance) were very helpful. They were always available and ready to work. Both were highly knowledgeable. Both very friendly and easy to talk too. They worked hard helpful. They were always available and ready to work. Both were highly knowledgeable. Both very friendly and easy to talk too. They worked hard at getting me into a car. This was one of the better experiences while purchasing a car. My wife and are very grateful More

Missy was very helpful and friendly, she never pressured us. She was very knowledgable about cars. It was a very hot day when we were looking around the lot and Missy stayed out there and fryed with us. Wh us. She was very knowledgable about cars. It was a very hot day when we were looking around the lot and Missy stayed out there and fryed with us. When it comes time for my husband to get a new car Ourisman will probably be first in our minds to go to. More

I checked out a couple of dealerships before I went to Ourisman Chevrolet. I had a very pleasant experience there and everyone was very friendly. Even though the exact car I wanted wasn't in their lot, Mi Ourisman Chevrolet. I had a very pleasant experience there and everyone was very friendly. Even though the exact car I wanted wasn't in their lot, Missy Heim went on a "search" and tried to find me that car. She did a great job but I ended up going with the one she was offering fromt he beginning. Thanks a lot Missy and the rest of the Ourisman group for being friendly and easy to work with! More

Outstanding customer service. No hassle sales, straight forward with answers to all my questions, Truly could not ask for a better car buying experience. Thank you Missy Heim and all of you for your polite forward with answers to all my questions, Truly could not ask for a better car buying experience. Thank you Missy Heim and all of you for your politeness and friendliness. I will most definitely recommend your dealership to friends. Once again Thank You kindly for the great Ourisman experience. Your friend for life, Brian Forkosh More

My wife and I had gone out car shopping in the past, same old same old ! The salesman runs out jam's the sales pitch at you, try's to get your info then throws you in a car... At ourisman we were treated muc old same old ! The salesman runs out jam's the sales pitch at you, try's to get your info then throws you in a car... At ourisman we were treated much diffrently!! We walked in and a salesman invited us to his desk and sat us down, he then asked us what OUR wants and needs were and how could he help us acheive that goal!! Nice change of pace!! We were interested in a vehicle that they had one that we had seen on there website. He grabed some keys and off we went. To make a long story short they gave us the vehicle we were interested in at a price better than we were expecting to pay! As far as I'm concerned that is the real goal!!! They exceded our expectations and we were thrilled!!! Not to mention that we were our salesmans first sale!!! So for us to get a deal better than expected and the fun of working with the "new guy" made the whole experience fun!!! Much better than the usuall hammering you normally get!!! Great price! Fun people! And a great product made the whole oursman experience one that will make us definatly reccomend these guys to anyone looking for a chevrolt!! Keep up the good work guys!! More