Ourisman Chevrolet of Rockville

Shane Joaquin is the best!!We are so happy with the Shane Joaquin is the best!! We are so happy with the experience in getting our new vehicle. He was very professional and respectful. For sure we wil Shane Joaquin is the best!! We are so happy with the experience in getting our new vehicle. He was very professional and respectful. For sure we will get our new vehicles with him and Ourisman again. More

Raul and Javier are the best !! Raul and Javier helped me with the whole process and found my ideal car, I am happy with my new Honda Civic! 100% recommended. Come visit them. They Raul and Javier helped me with the whole process and found my ideal car, I am happy with my new Honda Civic! 100% recommended. Come visit them. They speak Spanish. More

great deal Shopped all over but in the end I purchased from Ourisman Chevy of Rockville. They had the best deal and Frank was by far the best. Thank you Frank Shopped all over but in the end I purchased from Ourisman Chevy of Rockville. They had the best deal and Frank was by far the best. Thank you Frank More

Manipulative and impatient From my experience, the salesmen use tactics such as manipulation and gaslighting to coerce you into a making decision you don’t want to make. From my experience, the salesmen use tactics such as manipulation and gaslighting to coerce you into a making decision you don’t want to make. More

Deceptive and Unfair Sales and Financing Tactics Stay away from this one people. I came in with a good attitude and left frustrated,unhappy and in disbelief as to the experience I just had. First of Stay away from this one people. I came in with a good attitude and left frustrated,unhappy and in disbelief as to the experience I just had. First of all, they don’t listen to anything you say. Your wants and needs are totally ignored. In my experience they did not have a car I could satisfy my wants and needs . So they stuck me with a car They selected for me. no matter I could not afford it. Moreover, their was no test drive before. Peter, ran my credit before I stepped into this vehicle. By the way, this hit caused my FICO score to decrease close to 10 points.By getting me to sign that fact just went away. Next I discovered GM had nothing to do with the financing. Apparently the loan was sold immediately to a debt collector who I was introduced to abruptly. I tried to return the vehicle after showing it to my family on day 3 and manager rejected that .Finally, I want to state to everyone as a result of this transaction Ourisman left me in a much worse position financially. .I left with a monthly payment of $120 more than my current payment and an APR at least 15% higher than my current loan. Finally, I want to say a couple things about Chevrolet who apparently does not understand the definition of ethics and morals. Ourisman dealership has more than 20 complaints between 3 watchdog agencies on local and state. . As they say they make their money on the backs of innocent Americans.For consumers thinking about buying a Chevy a couple things you should know 1. They don’t have open line of communication to corporate.should you experience any difficulties .You will be directed to a customer service person who will clarify your concerns then close the dispute. This was my experience. More

HORRIBLE; complete WASTE OF MY TIME I've never stepped foot in Ourisman, and after today, I never will. Ourisman has very attractive prices on its website and im in the market for a n I've never stepped foot in Ourisman, and after today, I never will. Ourisman has very attractive prices on its website and im in the market for a new car, so throughout the day today I emailed back and forth with one of the sales associates many times. I only wanted to get her to answer one simple question: what incentives are included in Ourisman's internet prices. I asked her multiple times, asked for a detailed quote, but no luck. She refused to tell me. Seriously. She kept wasting my time and responding with "i'd like to invite you to discuss this in person - what time works best for you?". I'll give my business to a more reputable dealer. More

Ultimate Bait & Switch Attempt, very untruthful I dropped my truck off the night before to have them repair a faulty rear windshield wiper that had stopped working, check my radio and rotate the tir I dropped my truck off the night before to have them repair a faulty rear windshield wiper that had stopped working, check my radio and rotate the tires. I got a call the next morning from the technician about what service I needed done. I told him the truck was still fairly new and for some reason the rear wiper stopped working but that it was still well inside the warranty and I needed that fixed. “That sounds good. We will need to run a diagnostic test to make sure the wiper wasn’t damaged and that will cost $190. If it’s been damaged you will need to cover the costs yourself.” I told them Ive never heard of any dealership charging $190 to check if something is under warranty and that was absurd as all you need to do is turn on the wipers and you’ll see they don’t work. A $190 diagnostic isn’t needed. I told them I am not paying that money on an item that I know isn’t working. They told me they’d rotate the tires and look into the other issue before doing any work. I got a call back. “Sir, your wiper was in fact damaged by someone, probably the last time you had it serviced but we can repair the broken motor for $350.” I reminded him my truck had never been serviced and that the wiper is not exposed so there was no way for it to be damaged. I told them I’d get the truck not to do anything but the tires. He said he would call me back. “I had my manager look at it and he said the wiper motor was clearly broken by someone and not under warranty”. I told them a second time not to do anything I will take my business elsewhere as this was clearly nonsense and they were trying to get money from me for something under warranty. When I showed up to get my truck, they tried to make me pay for the $190 wiper diagnostic test. What was even more interesting, after telling me the wiper motor had been “clearly broken by me or a service technician” and needed replacing, whenI turned the truck on, the wiper was actually working. Maybe there was a short or something but it was clear the motor was not broken due to damaged as they had described. I’m not sure what their motive or incentives were to try to fleece me but they must get more money from consumers service repairs than from GM for warranty work. Never in my life have I heard of a dealership charging $200 to diagnose an issue to determine if it was warranty or not. I had spent 5+ years going to this dealership. I left out some of the color from my conversation but it was the worst experience I’ve ever had. More

Wardell Mitchell Wardell was wonderful to work with. He stayed after hours on a Saturday night to help my husband and I find the perfect car. He was professional, very Wardell was wonderful to work with. He stayed after hours on a Saturday night to help my husband and I find the perfect car. He was professional, very knowledgeable on the Chevy Traverse, and took into consideration our needs as a growing family. We would definitely recommend working with Wardell! The Brodys More

Waste of time I have tried to buy a new truck twice from there in past 6 months. I only went the second time due to a promotional email I received from them. Both t I have tried to buy a new truck twice from there in past 6 months. I only went the second time due to a promotional email I received from them. Both times salesmen blew me off by saying they would get back to me in 5min ir the next day when they located the truck I wanted in their inventory and I never heard from them even after repeated calls. Mist recently the salesperson was Steve and before that Willie. More

Stay Away If You Are A Women Went in looking for a used car for my daughter. After one hour they only showed us one car that was twice our budget. The used car agents are super cr Went in looking for a used car for my daughter. After one hour they only showed us one car that was twice our budget. The used car agents are super creepy and very degrading to women. Stay away from this dealership! More