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Ourisman Chevrolet of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.2
246 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 246 reviews

February 08, 2024

I've been dealing with Ourisman Chevrolet since 1994. Their Service Department has always met or exceeded my expectations. Technicians and Service Department staff are knowledgeable, extremely capable, More

by Jim C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
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Feb 20, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your kind words and loyalty over the years Jim!

Helpful
February 05, 2024

Great service experience. Thank you! Allen Krum is always helpful and makes sure that the correct services are performed! More

by ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
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Feb 05, 2024 -

Ourisman Chevrolet of Rockville responded

I'm happy to hear we were able to give you continued great service Ben! Allen is Great!

Helpful
January 30, 2024

My wait was longer than expected but the end result was well worth the wait. More

by Egenies
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Alan service
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Jan 31, 2024 -

Ourisman Chevrolet of Rockville responded

I'm sorry to hear you waited longer than expected but we appreciate you letting us take the time to provide you proper service!

Helpful
January 02, 2024

Great job and great service from Allen and the team of mechanics keep on working hard as now More

by C_C_LOCKSMITH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Andy Mikan
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Jan 02, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

Helpful
December 21, 2023

I have worked with this family owned business many times over the years. The Rockmont location is clean, staff is courteous, professional and knowledgeable. Nick Vasquez was exceptional during the two separ More

by thakins
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nick Vasquez - Service
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Jan 02, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you so much for your kinds words! Nick is a huge value here and we are happy to know he exceeded your expectations on more than one occasion!

Helpful
December 05, 2023

The first repair work took a week and when I picked the vehicle up and drove home, I realized that the work was shoddy and incomplete. I returned the vehicle and it took another week to correct and finish More

by Mjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Vasquez
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Dec 20, 2023 -

Ourisman Chevrolet of Rockville responded

Mjb, thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and take your concerns regarding the service work and payment seriously. This is not the level of excellent customer service we are known for. Our General Manager, Cammeron Mayberry, is aware of your review and is working on a solution with his team. Could you please reach out to him directly at CMayberry@OurismanCars.com? He will be grateful to have a discussion with you. We look forward to hearing from you. Thank you for helping us refine our services, and have safe travels.

Helpful
November 24, 2023

Salespeople come and go here, so get one of the experienced ones for better service. I bought my first EV here and swore I’d never buy another car from them, but their highest rated salesman change More

by ABeeGetsTired
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Wilkerson, Kasheem Wilkerson
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Nov 29, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you very much for your 4-star review! We appreciate the staff highlights for Reggie and Kasheem at Ourisman Chevrolet of Rockville and will be sure to pass your kind words on. Thanks, too, for your feedback on our Service Department. If there are any areas of opportunity we can explore to earn your 5-star review, please reach out to our General Manager, Mike Click, directly at Mike@OurismanCars.com. We look forward to hearing from you and making your next visit great. Congratulations on your new Chevrolet--we hope you've been loving it! Take care!

Helpful
November 14, 2023

Chuck provided exceptional customer service. He gave me the number of a tow company, notified me when my vehicle arrived, expedited the diagnosis to accommodate my out-of-town travel plans, and More

by Nancy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Chuck Mullen
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Nov 25, 2023 -

Ourisman Chevrolet of Rockville responded

Nancy, thank you very much for your 5-star review! We appreciate the staff highlight for Chuck and will be sure to pass your kind words on to him. Glad his excellent communication and friendly demeanor made your visit the best it could be. If you or your Chevrolet needs anything, our team at Ourisman Chevrolet of Rockville is here anytime! We look forward to welcoming you back for any future vehicle purchase or service needs. Have safe travels.

Helpful
November 08, 2023

Service was quick and friendly . I always go to this dealership for any repair woks and I am happy. More

by mominulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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Nov 10, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you!

Helpful
October 23, 2023

Service person was very friendly and experienced. Told me very concisely the status of my service and time it would take. Car went through car wash and inside vacuum before I left service station. More

by Ingeborg Costa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ender Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Ourisman Chevrolet of Rockville responded

Thank you so much for your 5-star review, Ingeborg! Excellent customer service is our top priority, and we're grateful you experienced that during your service visit. We'll tell our team to keep up the great communication and attention to detail. We appreciate your business and look forward to welcoming you and your Chevrolet back at Ourisman Chevrolet of Rockville. Have a great day and drive safe!

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