Ourisman Chrysler Dodge Jeep RAM

It was beyond excellent.... People were very knowledgeable It was more than we would expect from a dealership.... Very friendly and knowledgeable staff.... Did everything they could and more to make sure it wa It was more than we would expect from a dealership.... Very friendly and knowledgeable staff.... Did everything they could and more to make sure it was best experience for us.. More

Routine service & maintenance Professional and courteous service staff. (Dwayne). Helped me prioritize list of needed services. Like the availability of a work area and coffee whil Professional and courteous service staff. (Dwayne). Helped me prioritize list of needed services. Like the availability of a work area and coffee while waiting for service. More

Brand New 2019 RAM - VERY Happy Customer When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searchin When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searching various dealers when the 2019's just started to arrive I could not find the truck with all the options I wanted. I didn't want to buy a 60k+ truck and not have it perfect. Due to that I decided to place my first Factory Order for a car and build it to the exact specs I wanted. I was connected to the sales team at Ourisman in Clarksville, MD and I could not be happier with the end result. I live in Northern VA and the drive for me was about 80 miles but it was worth every bit of my time. I placed the order for my truck on Saturday 4/28 and it came in 7 weeks later on 6/16 when I picked it up. Through the entire process I was helped my Matt Moon in sales. Matt was super responsive with my all my questions while I was waiting on the truck and let me know the day it made it to the dealer. Matt made for a very pleasant buying experience and I would recommend anyone to him. My entire purchase was a NO NONSENSE process and it was an amazing experience. My sales price on the truck and trade in on my car were all agreed to when I placed the order back in April. There was no discussion of price when the truck came in and I actually got the truck for EVEN LESS since I could take advantage of a new rebate that I could not use before. I really got an amazing price on this truck. If you are in the market for a new truck there is nothing better on the road than these 2019 RAM's. You just have to test drive one to know how great they really are. The interior in the high end trims like the Limited I purchased are just jaw dropping gorgeous. Do yourself a favor and go check one out at Ourisman in Clarksville, MD and ask for Matt. He will be sure to take care of your every need! ~Ryan Y More

Best service experience I had my vehicle repaired at a service department where I bought the Jeep ,they replaced the engine in it two times within a month and it shut off on I had my vehicle repaired at a service department where I bought the Jeep ,they replaced the engine in it two times within a month and it shut off on me again,finally I told them I am taking it to Ourisman..My experience whit Ourisman has been phenomenal very professional staff and I was updated by the service manager himself Mike C . I will personally highly recommend if ever you need true quality and professionalism TAKE IT TO OURISMAN More

New 2018 Jeep Renegade My husband and I bought a new 2018 Jeep Renegade on Memorial Day weekend. We arrived at noon, test drove one Jeep, debated (and debated) between two m My husband and I bought a new 2018 Jeep Renegade on Memorial Day weekend. We arrived at noon, test drove one Jeep, debated (and debated) between two models, made our final choice by 3pm, and drove away from the dealership with our new ride sometime after 9:30pm (almost ten hours later, phew!). We'd already been there twice, and the pace was no more busy than a non-holiday weekend; the salespeople and staff seemingly outnumbering the customers. So why (always) the long wait? We were welcomed by the finance dept after 8pm and aside from the usual hiccups, it went smoothly since we have very good credit. Our day was primarily spent waiting for our salesperson's return from "checking with the manager". It's the rule not the exception that new-car buyer's are made to wait ridiculously long periods of time. But, this is fact not complaint! It's why stereotypical car sales is such an easy mark with comedians. It's par for the course so we went in knowing that, fully prepared to enjoy the good part! Like Dorraine, our salesperson. No short straws here! Dorraine was attentive, open and sweet. I've always wondered how it's determined which salesperson gets the next customer? But, I feel like it's us that got her and not the other way around. We also got lucky with the techie stuff. Jacob went over-and-beyond helping with our phone, bluetooth and internet. He was professional, polite, generous with his time, and extremely knowledgeable. Ourisman's lucky to have this one! THE GOOD! • Good deal & awesome Jeep • Dorraine Johnson, Salesperson • Jacob Black, Assistant Internet Manager THE BAD! • Ten hour day with no change (or polite handouts) for the vending machine • Still trying to get the manuals for my new Jeep! & THE UGLY! • Bold-faced lie from the manager, Danny Pak Bottom line, a little frustration for a lot of car! More

Satisfied Customer My experience with purchasing/ordering a Jeep Wrangler Unlimited Sahara from Ourisman’s of Clarksville was simple and easy because of salesperson, Jas My experience with purchasing/ordering a Jeep Wrangler Unlimited Sahara from Ourisman’s of Clarksville was simple and easy because of salesperson, Jason Kerr. Luckily, I had a model and build in mind before I arrived at the dealership, but Jason was able to provide me with more detailed information to make my decision-making that much easier. I worked with three dealerships before deciding on Ourisman/Jason Kerr and the basis of my final decision to proceed with Ourisman was mainly due to final invoice price and Jason’s willingness to answer any and all questions I had about the purchase. He even provided me with additional guidance about my build configuration by making sure I thought about the long-term effects my decisions can have (e.g. re-sale/trade-in values). When Jason placed the manufacturer order, I was happy with the estimated 6-8 weeks delivery timeframe. While Jason kept me aware of the status of my build throughout the ordering process, I was pleasantly surprised when my new Wrangler arrived in 3 weeks (20 days)! Upon picking up my new ride, Jason guided me through the features of my vehicle, helping to set up certain defaults, easing my comfort about driving off the lot. In addition, he informed me to contact him anytime if I have any problems or need any assistance understanding my new vehicle. Knowing that I more than just a checkmark in a box made me respect both Jason Kerr and Ourisman. More

Bought a new car Ourisman was awesome. They put me in a better car than I thought I could afford. They were able to handle my negative equity issue easily as well Ourisman was awesome. They put me in a better car than I thought I could afford. They were able to handle my negative equity issue easily as well More

These guys work like a team!!! I contacted the dealership about a car I found online. I received an email right away telling me the car was onsite and available. I made an appointme I contacted the dealership about a car I found online. I received an email right away telling me the car was onsite and available. I made an appointment to see it that day after work. We drove that car, but it was more car than I needed, and Marquette suggested another vehicle, we looked and drove, and I liked it. My credit had some to be desired, but Mitch and Danny worked with me to find the best deal I could get AND Danny helped me with my insurance as well, as I didn't have insurance to transfer over. It was late, well after closing, and while I was signing my paperwork, Marquette was out washing my car for me so that I didn't have to drive home a dirty car!!! When I am in need of another car ... I know who to see!! More

Happy Truck!😁 I'm very happy with Barry, Angel,Mike C, and Joe C, they take care of my truck, and keep it running well. Mike always looks out for me, and treats me I'm very happy with Barry, Angel,Mike C, and Joe C, they take care of my truck, and keep it running well. Mike always looks out for me, and treats me very well. More

Excellent customer servicr Tim really helped us a lot purchasing our new Chrysler Pacifica. It was a busy day and we are greeted once we stepped in the store. Good appraisal for Tim really helped us a lot purchasing our new Chrysler Pacifica. It was a busy day and we are greeted once we stepped in the store. Good appraisal for my used Mitsubish Outlander and tons of discounts applied toward my purchase. More