Joey Catron
Joey Catron at Ourisman Chrysler Dodge Jeep RAM
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Joey Catron

Service Writer

Ourisman Chrysler Dodge Jeep RAM

12430 Auto Drive
Clarksville, MD 21029

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2.9
31 Reviews
2.9

31 Reviews

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31 Reviews of Joey Catron

December 27, 2023

Dealership Rating
Employee Rating

Had my truck for several days for a quick repair because they were under staffed. More

by Mmichellebonk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 28, 2023

Ourisman Chrysler Dodge Jeep RAM responded

We apologize for the length of time your truck was in for service. Your feedback is invaluable, and we're working on adding quailified technicians to our service department to keep up with the demand. Please contact Dave Bellucci, our service director, dbellucci@ourismancars.com with any other concerns.

September 01, 2023

Dealership Rating
Employee Rating

Great service and sales department. I am completely satisfied on the way they handled my truck service More

by mtairyac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much! Our top priority is excellent customer service, and we're grateful you experienced that throughout your service visit.

July 26, 2023

Dealership Rating
Employee Rating

This dealer is understaffed and over booked. Had my car towed in and didn't have someone even glance at it for a week. Took two weeks to begin a repair, which ended up only taking a couple hou More

by Johndoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Rittter

Jul 26, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and understand your frustration concerning the rental cost and service time. We would value the opportunity to have a discussion and work towards a resolution to your satisfaction. Please reach out to our General Manager, Jason Kerr, directly at JKerr@OurismanCars.com. He will be grateful to assist in any way he can. Have a great rest of your day, and thank you for helping us improve.

July 26, 2023

Dealership Rating
Employee Rating

Extremely professional - had the parts which were needed, scheduled the service and got it done on time. More

by cpeeoiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that during your visit. We'll be sure to pass your kind words on to our team. Glad to hear we had the necessary parts to complete your service quickly. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and take care!

June 20, 2023

Dealership Rating
Employee Rating

Never have been good. Left my car there for a tailgate recall about 2 months ago for 2 days. They said it would only take a day. Called to see if it was done after 2 days More

by dhedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 20, 2023

Ourisman Chrysler Dodge Jeep RAM responded

I apologize for any inconvenience caused during your service visits. I understand your frustration and concern with the service provided, and I take your feedback seriously. I would like to further discuss your concerns and see how I can make things right. Please contact me, David Bellucci Service Director, at 410-988-8100 x 264 or via email dbellucci@ourismancars.com, I look forward to hearing from you.

October 13, 2020

Dealership Rating
Employee Rating

Fantastic service as usual. We had an oil change performed. We were pleasantly surprised with the tire rotation and washing of vehicle. We wash our wrangler but after service it was sparkling!! Than More

by nightcastle2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 starts and wonderful feedback. We greatly appreciate your business. We look forward to seeing you at your next service interval!

August 27, 2020

Dealership Rating
Employee Rating

They always do a nice job with our Jeep. The service desk is always friendly and helpful. I only have one little criticism & it would be nice if I didn’t have to remember to request a car wash, that it could More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 26, 2020

Dealership Rating
Employee Rating

My vehicle was serviced a little under a week ago. My advisor was extremely courteous and efficient. Though the recent health concerns have made business difficult for some, I noticed that the young lady More

by Kesia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 14, 2020

Dealership Rating
Employee Rating

I’ve purchased my Jeep Grand Cherokee from this location about a year ago. From sales to service, the experience has been great! Definitely recommend them to anyone! More

by Jm
Recommend Dealer
Yes

March 02, 2020

Dealership Rating
Employee Rating

Fast and efficient as always! Thanks for all you do! I will continue to use your establishment for all of my needs! Thanks Candy Baynard More

by Cbordea1
Recommend Dealer
Yes
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