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Ourisman Chrysler Dodge Jeep RAM

Clarksville, MD

Overview
Employees
Reviews
Vehicles
4.6
1,070 Reviews
At Ourisman Chrysler Dodge Jeep Ram of Clarksville we're driving Maryland, DC and Virginia home with our amazing specials, great service and huge inventory. We serve the entire DMV with new Chrysler Dodge Jeep Ram sales, Certified Used Chrysler Dodge Jeep Ram and Used Car Sales. We recommend you come to our Clarksville Chrysler Dodge Jeep Ram Dealership today to save money on a new or used car.
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12430 Auto Dr

Clarksville, MD

21029

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Showing 1,070 reviews

September 01, 2023

Great service and sales department. I am completely satisfied on the way they handled my truck service More

by mtairyac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Bellucci
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Sep 06, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much! Our top priority is excellent customer service, and we're grateful you experienced that throughout your service visit.

Helpful
August 18, 2023

Karon our salesman and Arbi the sales manager were awesome to work with. Very transparent and straight forward with fair pricing ! Would recommend more people there. More

by p.mcquay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karon, Arbi
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Sep 08, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with Karon and Arbi at the dealership! It's wonderful to hear that they provided you with transparent and fair pricing while assisting you with your purchase. Recommendations like yours can be incredibly valuable for others looking for a reliable and trustworthy dealership. We hope your enjoying 2023 RAM Rebel that you purchased from us! If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new truck!

Helpful
August 17, 2023

Service is usually a day or two behind so you literally drop your car off with an appointment for no reason. Staff is unprofessional each time I’ve picked up they are on personal phone calls or FaceTimes r More

by Doran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not going to shame individuals here as I have no idea how they are managed.
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Aug 21, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and understand your frustration concerning the lenghty service time. We would value the opportunity to have a discussion and work towards a resolution to your satisfaction. Please reach out to our Service Director, David Bellucci, directly at DBellucci@OurismanCars.com. He will be grateful to assist in any way he can. Have a great rest of your day, and thank you for helping us improve.

Helpful 1
August 17, 2023

Excellent and speedy service. Technicians and staff were helpful and friendly throughout the whole process. More

by Satisfied Ram service customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
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Sep 11, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're thrilled to hear you experienced quick and quality repairs during your visit. We'll be sure to pass your kind words on to our technicians. If you or your Ram needs anything, we're here and happy to help! Have a great rest of your day, and drive safe!

Helpful
August 16, 2023

The service department is very helpful and courteous. Waiting area is clean and well equipted. Service was performed in a timely and satisfactory manner. More

by kmirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moon
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Sep 08, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with the service department here at Ourisman of Clarksville! It's fantastic to hear that they were helpful and courteous, and that the waiting area was clean and well-equipped for your comfort. Timely and satisfactory service is what every customer hopes for, and it sounds like you received just that. If you ever need maintenance or service in the future, don't hesitate to return. Safe travels, and thank you for choosing Ourisman CDJR of Clarksville!

Helpful
July 31, 2023

Excellent service! Every step, starting from making an appointment over the phone, and all the way to receiving the car back after the service - and everything in betwe More

by Galina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MEGAN SCOTT
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Aug 04, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much, Galina, for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're grateful you experienced that throughout your service visit. We'll be sure to pass your kind words on to our courteous and professional team. If you or your Chrysler needs anything, please don't hesitate to give us a call or visit our website! We're here anytime and happy to help. Have a wonderful day, and drive safe! Thanks for being a member of the Ourisman Family. :)

Helpful
July 26, 2023

This dealer is understaffed and over booked. Had my car towed in and didn't have someone even glance at it for a week. Took two weeks to begin a repair, which ended up only taking a couple hou More

by Johndoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Rittter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and understand your frustration concerning the rental cost and service time. We would value the opportunity to have a discussion and work towards a resolution to your satisfaction. Please reach out to our General Manager, Jason Kerr, directly at JKerr@OurismanCars.com. He will be grateful to assist in any way he can. Have a great rest of your day, and thank you for helping us improve.

Helpful 1
July 26, 2023

Extremely professional - had the parts which were needed, scheduled the service and got it done on time. More

by cpeeoiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gilbert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Daniels
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Jul 26, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that during your visit. We'll be sure to pass your kind words on to our team. Glad to hear we had the necessary parts to complete your service quickly. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and take care!

Helpful
July 21, 2023

Always have my cars serviced here. Nice staff and very patient with answering any questions! More

by Daching22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for taking the time to leave a review! Our top priority is excellent customer service, and we're grateful you continue to experience that with your service visits. We appreciate the staff highlight for Dwayne and Steve--we'll be sure to pass your kind words on to them. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day, and drive safe!

Helpful
July 13, 2023

Arrived early for scheduled oil change, was promptly greeted & my truck pulled into bay. Young lady in service was very friendly, didn't push any services I didn't need. Oil change & brake check done More

by rmnovotny1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know her name
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Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much for your 5-star review! We're pleased to hear about your positive service visit with Ourisman CDJR of Clarksville. Our top priority is excellent customer service, and we're glad our courteous and efficient team members made your visit the best it could be. If you or your Ram needs anything, we're here anytime and happy to help. Thanks again for continuing to support us, and have a great rest of your day! We look forward to your next visit. :)

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