Steve Sparks

I am extremely disappointed with the service we have received from Ourisman regarding our Jeep Grand Wagoneer. We brought our Wagoneer in on August 23 for a rattling noise. During that visit, an oil received from Ourisman regarding our Jeep Grand Wagoneer. We brought our Wagoneer in on August 23 for a rattling noise. During that visit, an oil change we DID NOT request or authorize was added to our service, and we were charged approximately $200, even though the vehicle had just received an oil change in July. We were told we would need to return another day for the rattling to be diagnosed. The very next day, August 24, the engine overheated and had to be TOWED back to Ourisman. We were initially told the repair would take 1–3 days. It has now been over a week. We have called almost daily and repeatedly struggled to get updates or reach anyone in the service department. We were told the necessary part arrived Friday morning, August 29, and that the vehicle would be ready August 31. We have now been told September 1. Neither Ourisman nor Jeep/Wagoneer has provided us with a loaner or rental vehicle. We are a disabled veteran couple raising three children, including children with special needs, who just started school. Being left with one vehicle for our household has created a significant hardship for school, appointments, activities, and daily responsibilities. The lack of communication, changing timelines, inability to reach management, unauthorized charge, and lack of transportation assistance are unacceptable. A Grand Wagoneer is marketed as a premium vehicle with a premium ownership experience. This has been anything but premium. We are asking Ourisman and Jeep/Wagoneer to immediately provide a rental or loaner until our vehicle is ready, address the unauthorized oil change charge, and have a manager contact us directly. We should not have to continuously chase the dealership for basic communication and assistance while our vehicle remains in their possession. More

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We bought a 2020 Jeep a few weeks ago and noted that there was an active recall for the clutch. This dealer was the closest so thought we would check them out. The experience was super. Got us in q there was an active recall for the clutch. This dealer was the closest so thought we would check them out. The experience was super. Got us in quickly, did the recall, checked the vehicle over but was not pushy about changing oils etc. So this will be our dealer for any future service or parts that might be needed. More

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Excellent treatment at every step of the maintenance event that was scheduled and completed. I purchased the car and have consistently satisfied. If I decide to purchase another I will be back. event that was scheduled and completed. I purchased the car and have consistently satisfied. If I decide to purchase another I will be back. More

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