Ourisman Chrysler Dodge Jeep RAM

Try another dealership, please. . . What a disaster experience we had in buying a Jeep from Ourisman Chrysler Dodge Jeep Ram. After searching for a specific Jeep model for some time, What a disaster experience we had in buying a Jeep from Ourisman Chrysler Dodge Jeep Ram. After searching for a specific Jeep model for some time, with specific options, this dealership happened to have the one Jeep we were looking for. Our poor experience started with a call to a salesman who was short on the phone, seemed quite anxious and repeated that he was doing the 'right thing' - yet we never had even stepped foot in the dealership. Red flag #1 Several e-mails from other salesmen later, all working to secure a deal, we decided on the vehicle and ended up leaving a deposit. However, that is when things got worse. We did not receive any confirmation and after calling to see if they had processed the deposit, finally received a text (!!) from one salesman stating he received our deposit. No receipt or e-mail confirmation. (Yikes). Red flag #2. Several e-mails later, we scheduled an appointment for Saturday morning. Filled out the online application, secured insurance, all things trying to expedite the process. Received a Friday e-mail about an offer for a $500 savings, free TV with an appointment, and called to ask about this for any additional savings to the offer. Was told we were trying to renege on the deal. Red Flag #3. Again, being the car we wanted, stuck with this offer. And explained we wanted to process the deal swiftly and would be there first thing in the morning. Red flag #4, showing up Saturday morning another couple showed at the same time, asking for the same salesman. Found out they had made the same appointment with the same salesman. Waited a good hour before seeing the finance department. That was one silver lining as that went somewhat smoothly. Bought a part from the parts department and no one offered to assist us in placing the part in the car. post deal - alarm bells. Notes: 1) even after explaining some issues to the manager over the phone, not one manager, general manager, came to introduce themselves, say hello, or say congratulations. Nothing. 2) No follow-up call, e-mail, apology, again, nothing. And after all that, we received a call from finance stating they would accept the $500 offer and would FedEx a new contract. But instead of receiving the contract, what was in the package was license plates for another customer. [If the alarm bells are not ringing now, let me toll them for you]. Initiated several calls to the manager and explained yet again the issues. All anomalies as explained by him. Try another dealership. Please. . . More

Excellent Dealership and people Great experience from beginning to end. John Treat helped us shop and find the right car at a price no one else could touch, he worked late hours and Great experience from beginning to end. John Treat helped us shop and find the right car at a price no one else could touch, he worked late hours and went far beyond what any salesman I have ever met would have done. The paperwork was simple, quick and straightforward, Dan helped us there. If you want to find the right car without playing games, I would highly recommend John and this dealership. More

Love the team at Ourisman Chrysler I have stayed loyal to this group for one reason: they listen. Can't begin to express my satisfaction with the team there, especially to Mitch Stainb I have stayed loyal to this group for one reason: they listen. Can't begin to express my satisfaction with the team there, especially to Mitch Stainback. If you want to truly go through a no-haggle process, call Mitch and Justin, they'll take care of you. Rob Clark More

Great dealership!! What a great experience buying a vehicle at your dealership!everything done in a timely manner. Very professional, not pushing, everybody was very ni What a great experience buying a vehicle at your dealership!everything done in a timely manner. Very professional, not pushing, everybody was very nice. Highly recommended! Dr T More

Quick and Fast deal I purchased a new Jeep Grand Cherokee and was given fast and extremely fair pricing compared to other dealers in the area. Mitch Stainback was very p I purchased a new Jeep Grand Cherokee and was given fast and extremely fair pricing compared to other dealers in the area. Mitch Stainback was very pleasant to work with and very friendly. He answered all of my questions with quick responses. I will purchase my next vehicle from him as well. More

Best Deal I had been looking for the best deal for several months. It is getting hard to find what you are looking for by waiting until the end of the year or m I had been looking for the best deal for several months. It is getting hard to find what you are looking for by waiting until the end of the year or month. I shopped at several dealerships in Maryland and Virginia and Ourisman gave me the best deal right from the start. Their price beat the local dealerships by several thousands of dollars. Find out for yourself. Do the initial research at your local dealerships, know what you are looking for then go to Ourisman and tell them you want a wow of a deal. Then decide if you agree with me. More

Best car buying experience ever I have owned about 8 cars in my life and always dread the car buying experience but was pleasantly surprised by my experience at Ourisman Chrysler Jee I have owned about 8 cars in my life and always dread the car buying experience but was pleasantly surprised by my experience at Ourisman Chrysler Jeep Dodge Ram of Clarksville. The entire staff was friendly and professional and my sales consultant (Ralph Bowen) was exceptional. He even bought lunch for my wife after she mentioned that she was getting a little hungry. The facilities were immaculate and Ralph took the time to give us a tour of the service department. I would definately recommend this dealership. More

Fantastic experience start to finish After a long road of dealer games Ourisman was a breath of fresh air! John Treat is wonderful! it says a lot that I came from NJ to buy a car. So ma After a long road of dealer games Ourisman was a breath of fresh air! John Treat is wonderful! it says a lot that I came from NJ to buy a car. So many other dealers played games and wanted to waste my time. This was a customer first experience from the time they picked up the phone until I drove away with my Chrysler 200 8 hours later! (That includes a 3 hour train trip from NJ to MD). They waited for me to get in from NJ and stayed late so my car's software could update. John wanted to make sure the software update went smoothly and that I was very versed in Uconnect by the time I left! I will make the trip down next year to buy my husband a Durango! More

Excellent staff, hassle free experience, We worked with "Ace" and he had 3 cars ready before we even arrived. He was very personable and the experience was awesome!! Bought a 2017 Pacifica We worked with "Ace" and he had 3 cars ready before we even arrived. He was very personable and the experience was awesome!! Bought a 2017 Pacifica and he showed us exactly what it could do and knew the ins and outs of each particular model and variation. If you need a sales guy, Ace is your guy!! More

Great working with Jen treat!! Very friendly staff. Not as painful as it use to be going to a dealer. John Treat was amazing and very helpful. Very clean and comfortable in all the Very friendly staff. Not as painful as it use to be going to a dealer. John Treat was amazing and very helpful. Very clean and comfortable in all the areas of the dealership More