Ourisman Chrysler Dodge Jeep RAM

Excellent Customer Service Mr. Bowen was very knowledgeable about the Jeep Brand I wanted to purchase. I received excellent customer service and will definately buy from him ag Mr. Bowen was very knowledgeable about the Jeep Brand I wanted to purchase. I received excellent customer service and will definately buy from him again. More

Good experience I'm not really big on car buying but Ralph was very helpful, very personable and not pushy. He was very knowledgeable and quickly answered all of my I'm not really big on car buying but Ralph was very helpful, very personable and not pushy. He was very knowledgeable and quickly answered all of my questions. Even helped me get my new Jeep Cherokee home since I wasn't doing a trade in. Dana helped me with the financial section in a timely manner which was much appreciated. The overall experience was very pleasant. More

Worst dealership I've ever been to I would not recommend spending your time at this dealership. Not only is Justin the most unprofessional person I think I've ever met, but Ralph (the s I would not recommend spending your time at this dealership. Not only is Justin the most unprofessional person I think I've ever met, but Ralph (the sales guy) is the most incompetent sales person I've ever met. When I was test driving a 2016 Ram 1500, I was telling him about the truck. Every question I did have, he had to refer to the window sticker. If you are going to try and sell somebody a 50,000 dollar rig, you better know your stuff and not look like a fool on the test drive. This is a trend though with Dodge dealerships. They hire rookies out of clown college. Maybe that's why Toyota next door steals a lot of their business. I ended up buying a 2016 Toyota Tundra instead. More

300C Velvet Red 2016 Bought 2006 300Hemi from dealership. Service department (Dwayne Bridgett) performed the maintenance through the 10 years on road until I purchased t Bought 2006 300Hemi from dealership. Service department (Dwayne Bridgett) performed the maintenance through the 10 years on road until I purchased the new 300C this March 2016. Excellent service. It is why I came back to purchase the 2016 300C. My salesperson, Mitch was informative, patient and very personable. Will come back for my next 300 when the 2016 reaches 100,000 miles.. More

Dodge Durango and Multiple Trades The team at Ousiman Dodge helped us trade in multiple vehicles and purchase a new Dodge Durango. They were very fair in the trade in values as well a The team at Ousiman Dodge helped us trade in multiple vehicles and purchase a new Dodge Durango. They were very fair in the trade in values as well as competitive in the sales price of the new vehicle. They were helpful and knowledgeable, making a multi-step process as easy as possible. Thanks!! More

Great job Jackie and Greg (service dept) My truck had an issue with the 4WD system engaging during the snow storm this year. I scheduled a drop off/loaner vehicle with Jackie Pressman in the My truck had an issue with the 4WD system engaging during the snow storm this year. I scheduled a drop off/loaner vehicle with Jackie Pressman in the service department. When I got there, she noted I had a bit of a commute to get to the dealership, work and home so she intervened. She brought out Greg (mechanic) who promptly took the truck back, inspected it and even went on a test drive with me. While it's not huge, what Jackie did was save me a trip to the dealer, got my 4x4 back to me during inclement weather and she saved the dealership a loaner vehicle so that someone else could use it. She and Greg made my day and week much better with their kindness, expertise, professionalism and customer service. More

Great experience and buying process Very helpful information made buying my new jeep a very good experience 5 stars great staff would highly recommend to friends or family good staff Very helpful information made buying my new jeep a very good experience 5 stars great staff would highly recommend to friends or family good staff More

Got What I Wanted Sherwin made a somewhat tedious and long process enjoyable. He was quite personable, respectful and never pushy. I appreciated his quiet demeanor Sherwin made a somewhat tedious and long process enjoyable. He was quite personable, respectful and never pushy. I appreciated his quiet demeanor and willingness to go the extra mile if needed. My interaction with Justin was great. I came in expecting to be disappointed and Justin was able to explain the "Renegade" situation and to help me still fulfill my desires. More

Friendly No Hassle We worked with Mitch over the course of two weeks while we were looking for the right car for our family. He was friendly, helpful, and sent us any in We worked with Mitch over the course of two weeks while we were looking for the right car for our family. He was friendly, helpful, and sent us any information we requested. He balanced well between keeping in contact with us, and NOT bothering us when we informed him that we were waiting for a business trip to come to an end. We appreciate that. When we arrived, he was friendly and knowledgeable of products and services. He worked with us, explained every detail as we went along, and offered us different options to suit our needs. I would recommend him to other buyers for a great car-buying experience. More

Efficient and easy to work with Mitch was very respectful of our time and incredibly efficient. Jeff in finance was also very flexible and we felt he worked hard to make sure we wer Mitch was very respectful of our time and incredibly efficient. Jeff in finance was also very flexible and we felt he worked hard to make sure we were happy with our purchase. Our only complaint was Dina in finance - we waited an hour for her (fairly certain she did not have a customer for most of that time) and she was clearly put-out by us refusing her extended warranty, so she explained it for a second time even though we understood it fine the first time around. Then got salty when we told her we were in a time crunch and refused her extended warranty for the second time. Even with that said, we will still be customers of Ourisman in the future, overall very pleased with our experience. More