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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.4
244 Reviews
Call Service Center (410) 988-8100

244 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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April 02, 2024

I thought the service department did a decent job at quickly diagnosing the problem and moved forward with a solution to it. My truck was still under warranty so it was just a matter of getting the righ More

by Mike W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aidan
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Apr 11, 2024 -

Ourisman Chrysler Dodge Jeep RAM responded

Mike, thank you so much for taking the time to leave a review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. Glad to hear our team worked hard to quickly diagnose the problem with your Ram and identify a solution. We understand your concerns regarding communication and will address this with our team, as customer satisfaction is crucial. If you have any other suggestions for how we can make your next visit a 5-star one, please contact our General Manager, Jason Kerr, directly at JKerr@OurismanCars.com. Thank you for helping us improve and enjoy the rest of your day!

Helpful
March 18, 2024

Kudos to the dealership for ensuring that my car issue was completed and didn’t cause me anything my service representative Mr Mike Porter was outstanding and extremely professional his willingness to go More

by Anthony Dyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for the kind review! We pride ourselves on going the extra mile for our customers. Please let us know when we can assist you again.

Helpful
February 24, 2024

Excellent service. Truck was well taken care of. Matt kept me informed of the progress More

by mike.mccleaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 01, 2024 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave a review, Mike! We're thrilled to hear you experienced excellent customer service working with Matt. Glad he kept you informed throughout the process and was available to answer any questions you may have had. We'll pass your kind words on and tell them to keep up the great work. If you or your Ram needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Thanks for supporting Ourisman and have safe travels.

Helpful
February 08, 2024

Great Service! ! Service team was able to diagnose issue and get replacement quickly. Very convenient to schedule appointment. More

by wcyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much, wcyoung, for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Dwayne, Steve, and Mike. Glad to hear they worked hard to quickly diagnose the issue with your Jeep and repair it. Thanks, too, for your feedback on how convenient it was to schedule an appointment. We appreciate your business and look forward to your next visit with us. Have safe travels!

Helpful
January 08, 2024

Michelle Scott, Ouirsman Chrysler, Dodge, Jeep and Ram in Clarksville, MD is a consummate professional. More

by christopher parris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Scott
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Jan 10, 2024 -

Ourisman Chrysler Dodge Jeep RAM responded

Hi Christopher, It's fantastic to hear that you had a positive experience with Michelle Scott at Ourisman CDJR in Clarksville, MD. Recognizing consummate professionals like Michelle is important, as it reflects their dedication and commitment to providing excellent service. If you have any more feedback or if there's anything else you'd like to share about your experience, feel free to reach out to us.

Helpful
December 27, 2023

Had my truck for several days for a quick repair because they were under staffed. More

by Mmichellebonk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Catron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

We apologize for the length of time your truck was in for service. Your feedback is invaluable, and we're working on adding quailified technicians to our service department to keep up with the demand. Please contact Dave Bellucci, our service director, dbellucci@ourismancars.com with any other concerns.

Helpful
December 18, 2023

Great Service from the whole team. My service advisor is very helpful and and explained well on the things that needs to be done. More

by Rama
Recommend Dealer
Yes
Employees Worked With
Matthew Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, David Bellucci
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Dec 21, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much, Rama, for your 5-star review! We're pleased to hear you experienced great service from Matthew, David, Matt, and the rest of our courteous and professional team. Glad they took the time to answer your questions and communicated with you throughout the service process. We value your business and look forward to welcoming you back. Enjoy the upcoming holidays and drive safe! :)

Helpful
December 11, 2023

Honest, efficient, professional and trustworthy. I drove 20 miles past numerous other Dodge dealerships just to have my truck serviced with them. Highly recommend anyone wanting excellent service to More

by ngjones21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Dec 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave a thoughtful review! Excellent customer service is our top priority, and we're glad you experienced that working with our honest, professional, and trustworthy team. We appreciate you choosing Ourisman for your Ram's service needs. If you or your vehicle needs anything, please give us a call or visit our website! We're here and happy to help. Thanks for supporting Ourisman CDJR of Clarksville and drive safe. :)

Helpful
November 08, 2023

Repairs were completed on ti. e & at the orinally estimated cost. Service was absolutely top-notch. More

by craigjimc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for your 5-star review, Craig! We appreciate your business at Ourisman CDJR of Clarksville and are thrilled to hear about your excellent experience. Glad our team provided top-notch repairs in a timely manner. We'll be sure to tell them to keep up the great work. If you or your Dodge needs anything, we're here anytime. Have safe travels and take care! We look forward to welcoming you back. :)

Helpful
October 28, 2023

Mr bridgett was very helpful and knowledgeable with my 2023 charger. It was a very pleasant day at the dealership More

by timothybainbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience publicly! We appreciate having you as a customer.

Helpful
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