Ourisman Chrysler Dodge Jeep RAM

Online Biz Service Terrible to Vet I am a disabled vet moving to the area. When I get to the area in May I will need a new truck. I have been waiting for quite a long time to get my dre I am a disabled vet moving to the area. When I get to the area in May I will need a new truck. I have been waiting for quite a long time to get my dream truck. With an easy list (I am pretty flexible) so I emailed the dealership near where I will be living. I was quickly assigned a salesperson named Biz who contacted me quickly. I gave him my list and then that was the end of my positive customer relationship experience. I have sent him several emails asking where my list and quotes were. Since I am overseas still, I need to be able to coordinate via email. It has been two weeks. Out of frustration I emailed the guy for the third or fourth time asking what the status was. Here is his cut/paste response: "I have responded to your inquiry about a by both email and phone, if a phone number was provided. I understand you have a busy schedule, which is one of the reasons so many car buyers elect to use our convenient and cost saving Internet car buying service. I wanted to let you know that I am eager to work with you and your schedule to provide you with the personalized attention that will allow you to enjoy purchasing your new vehicle. I will try again to reach you at the number you provided. In the meantime, please feel free to call or email me with any questions or concerns. You can reach me by calling 410-988-8100 and asking for Kambiz Shoai-Naini or email me by simply replying to this message" I received all of his excuse emails but no list of trucks. I don't have anything in my spam folder or trash. I just wanted to know if he had any Ram 1500 4x4 crew cab diesels (new or used)! I needed to know that so I could either plan to buy off the lot or special order from the dealership. It is now too late to special order to have in time for my arrival. I am so disappointed at the really crappy sales/customer service. I am going to be taking my $55,000 bucks to buy from another dealership that is further away but will treat me respectfully and will help me find my dream truck. More

Excellent Day Purchasing Two Vehicles At Ourisman I have been in search of a ram pickup and a small sedan for the last four weeks which has been extremely stressful as I have visited about 8 other dea I have been in search of a ram pickup and a small sedan for the last four weeks which has been extremely stressful as I have visited about 8 other dealerships in my search. In saying that we paid a visit to Ourisman Chrysler in Clarksville and left with what I had been searching for in a new Ram and used Dart. The experience from beginning to end was great, top notch sales in Jason Kerr, Justin, and Jeff as well as Dana in Finance. The honesty, sincerity, and professionalism was evident throughout our entire day spent there on Saturday while all involved were striving to get the deals done. Very satisfied customer/family...Thank you Ourisman! More

Excellance, professionalism, attention to detail, personable My 5th vehicle from Mr. Kerr - a very detailed salesperson with the patience of a saint. He is an outstanding salesman and a truly good person. A most My 5th vehicle from Mr. Kerr - a very detailed salesperson with the patience of a saint. He is an outstanding salesman and a truly good person. A most pleasant experience. More

Finally, a dealership w/ a great team! I had the pleasure of working with Mitch Stainback when I purchased my 2015 Jeep Renegade. Upon my arrival to the dealership, I had no idea what I wa I had the pleasure of working with Mitch Stainback when I purchased my 2015 Jeep Renegade. Upon my arrival to the dealership, I had no idea what I wanted. Mitch was patient and didn't make me feel like an idiot nor did I feel rushed. He shared with me what was available and was very knowledgeable. After deciding on my vehicle, I had the pleasure of working with Dana for the financing. At the moment I have a very low credit score which is something I am not used to. He made me feel comfortable and explained all of my options. It was a pleasurable trip, and I have a wonderful new Jeep Renegade. More

Leap Day 2016 Ram 1500 Ecodiesel After weeks of research, I decided on the 2016 Ram 1500 Ecodiesel. I stopped by Ourisman of Clarksville. We met John (JT) and he was very knowledgeabl After weeks of research, I decided on the 2016 Ram 1500 Ecodiesel. I stopped by Ourisman of Clarksville. We met John (JT) and he was very knowledgeable of the trucks. After comparing models at other dealers, the Ourisman Clarksville location and JT's vehicle knowledge made the decision quite easy and we bought our truck on Leap Day. The dealership's grounds, sales and service areas are clean, bright and well organised. Since the purchase, JT has been very helpful with any questions and assistance we had. I would recommend this dealership to anyone whom is looking for quality and professionalism in their search. More

Finally a No Haggle, No Stress Purchase I've purchased 9 new vehicles over the last 35 years and the buying process was extremely stressful. The salesman's hard sell, going back and forth to I've purchased 9 new vehicles over the last 35 years and the buying process was extremely stressful. The salesman's hard sell, going back and forth to the sales manger to come close to my Out the Door/On the Road price, the "your not going to get a better price anywhere" come on and the "it's the last one on the lot", etc. statements. My experience at Ourisman was one of the most pleasant car buying experiences to date. I knew how I wanted the vehicle equipped and how much below invoice I wanted to pay. The actual Out the Door/On the Road price quoted was less then I was expecting to pay. The initial contact was via e-mail including the price quote. No back and forth between the salesman and sales manager, no "what to I need to do to put you in this vehicle today", no hard sell what-so-ever. When we went to the showroom to finalize the purchase our salesman, Jason, did not attempt to sell us any of those useless high markup dealer add-ons or extra programs, extended warranty, etc., that I did not need or want. Within and hour of arriving at the dealership we were driving away in our new 2016 Jeep Wrangler Unlimited Sahara. I highly recommend this dealership and will purchase my next vehicle from Ourisman via Jason. More

Great team to work with John Treat was very easy to work with. He was very detailed before and after we bought the vehicle in regards to features and how to operate certain John Treat was very easy to work with. He was very detailed before and after we bought the vehicle in regards to features and how to operate certain items. He would offer great information about the vehicle even without us asking. John offered us a terrific deal, that nobody in the area could touch. I would recommend John to anybody that is ready to own a new vehicle. More

Nice way to buy a new car I actually enjoyed the entire process. There was not sales pressure and the entire team was very helpful and no stress. I would recommend this dealers I actually enjoyed the entire process. There was not sales pressure and the entire team was very helpful and no stress. I would recommend this dealership to anyone wanting a new or used car. More

Amazing Prices, Amazing Salesperson My husband and I contacted several dealerships about purchasing a Scat Pack Dodge Charger. We were very pleased we chose this dealership to purchase f My husband and I contacted several dealerships about purchasing a Scat Pack Dodge Charger. We were very pleased we chose this dealership to purchase from. They gave us the best deal we could find on this vehicle, and we were willing to drive 100 miles. The process was so easy and tension free. We didn't feel pressured to make a deal and they were happy to let us think on it and come back. It's because of their great price, amazing and friendly salesperson (Virgile) and sales manager (Justin), and overall great treatment that we received that we did come back to make the purchase. I couldn't imagine a better car buying experience. I'll definitely be referring all my friends to come here. More

new jeep loaded jason made my deal at oursman excellent he did everything that i asked for and more the sales manger also was great help i thank all of you very much jason made my deal at oursman excellent he did everything that i asked for and more the sales manger also was great help i thank all of you very much for a great experence. thank you More