Ourisman Chrysler Dodge Jeep RAM

Positive experience! Ourisman made what was typically an overwhelming process very easy and transparent. Everyone that helped me was very professional and knowledgable. I Ourisman made what was typically an overwhelming process very easy and transparent. Everyone that helped me was very professional and knowledgable. I greatly appreciate everyone's time, effort and care that was put into my purchase! More

Another excellent purchase Purchased my 3rd vehicle here .. easy to work out the purchase ahead of time and except for a computer glitch at the Dealership, a pretty easy proces Purchased my 3rd vehicle here .. easy to work out the purchase ahead of time and except for a computer glitch at the Dealership, a pretty easy process overall. Kudos to Sylvia Jeffers for her great support More

great custoner service experience Short and sweet: Dealership worked well with us, met our needs, provided great customer service and friendliness to make our experience positive, fast Short and sweet: Dealership worked well with us, met our needs, provided great customer service and friendliness to make our experience positive, fast and easy. Well informed, made it overall worth the drive for us to buy from Ourisman More

New vehicle purchase The salesmen (James Dorsey) that assisted me with my purchase did an outstanding job. He and the other employees that were involved with my new vehic The salesmen (James Dorsey) that assisted me with my purchase did an outstanding job. He and the other employees that were involved with my new vehicle purchase were very curtious, polite and helpful with my entire experience at Ourisman dealership. The jeep I purchase had a discrepancy and with there "Can Do Attitude", they corrected the situation without hesitating. I have no negative comments for none of the employees, that were involved with my purchase and Jeep maintenance. I think the employees should get a pay raise for the outstanding and wonderful job they did with my experience with this dealership. I would and will return to this dealership for other vehicle purchases. I will also recommend this dealership to friends and coworkers. I am going to send them to James Dorsey, because of the wonder experience I had purchasing my vehicle with him. James Dorsey was on point the entire purchase. He answered all questions I presented to him with honesty and integrity. More

A pleasurable experience. Daniel Travelpiece was very diligent in obtaining the exact vehicle that I wanted at the Price I wanted to pay. Other dealerships said I could not get Daniel Travelpiece was very diligent in obtaining the exact vehicle that I wanted at the Price I wanted to pay. Other dealerships said I could not get that vehicle for that price but Daniel came through as promised. Jason Kerr was a real pleasure to deal with. He made the purchasing experience quite comfortable as did Jeff Borakova. More

Great Experience Had a horrible experience while buying a vehicle for my wife from another dealership 2 months prior and was ready for the same BS while buying my Jeep Had a horrible experience while buying a vehicle for my wife from another dealership 2 months prior and was ready for the same BS while buying my Jeep. but man was I surprised. Great laid back team that showed me respect and tentative to my needs and wishes while knowledgably with every question I had (they didn't make things up or BS me like the other dealership mentioned). The Ourisman group will always be the first place I buy and tell friends in the future where to buy (both our vehicles purchased with Ourisman). I More

Great Experience! This was my first purchase with Ourisman. From first introduction with Fred Eldridge, the experience was extremely positive. Fred's knowledge of the This was my first purchase with Ourisman. From first introduction with Fred Eldridge, the experience was extremely positive. Fred's knowledge of the industry as well as the individual models made the experience and choice of vehicles painless. Walked into the dealership, identified the vehicle I wanted (which was not on the Ourisman lot), worked with Fred and Justin Chenoweth at finalizing the deal which could not have been any easier and positive, to returning a few hours later once the vehicle and been picked up and closing with Jeff Borakova. The entire experience was positive, friendly, hands-on, and allowed my family to choose the vehicle they wanted. Would highly recommend! More

Amazing New Car Experience - Highly recommended! This is my second car that I have purchased from Jason Kerr at Ourisman, bur this particular one was very unique and special for me. Jason Kerr and Ju This is my second car that I have purchased from Jason Kerr at Ourisman, bur this particular one was very unique and special for me. Jason Kerr and Justin Chenoweth went the extra mile to ensure that the experience was well worth the wait. My first time ordering a new car (SRT Challenger Hellcat) which for me is really a once in a lifetime event. So being a “Car guy” I left specific instructions as to what I wanted when the car arrived. Not only was it followed those requests to the letter they proactively went over the vehicle and took the appropriate steps to get a solution prior to me stepping foot into the dealership. Great communications, honest answers all resulted in an amazing experience. Everyone was very supportive and allowed us all the time we wanted to get pictures, inspect the car and test drive the car. Finally we went to see Dina Marshalek to get the paperwork handled. My advice is to at least let her work the finance side for you even if you have financing in hand, she is well networked and if anyone can get a better rates Dina usually can. Finally the last part I would to bring forward. There are many dealers who are marking up cars, particularly Hellcats and Vipers. Not here. MSRP. Pretty incredible considering many dealers are tacking on 20 to 30K dealer addendum's. On my previous purchase they did worked with me on the price. So no price gouging. So if you asked would I go back to buy again? Without a doubt and twice on Sunday. More

Great Buying Experience! I showed up late one evening for a test drive after an internet search - they had the exact model I was looking for in stock. Dan Ipes was very knowl I showed up late one evening for a test drive after an internet search - they had the exact model I was looking for in stock. Dan Ipes was very knowledgeable about the various models and made the case that I wouldn't notice the difference between a new 6 cyl and my 8 cyl trade, and the test drive proved him out. No pressure, good information and decision support, and a very good price. More

WORST Dealership Experience Ever! The visit started off well. My Fiancé and I had a specific car we wanted to test drive, and Mr. Ipes was sufficiently friendly and very knowledgeable The visit started off well. My Fiancé and I had a specific car we wanted to test drive, and Mr. Ipes was sufficiently friendly and very knowledgeable when it came to explaining the car and all of it's features. We were quite upfront about stating we would not be signing any paperwork that day. We just wanted to test drive the vehicle to see if we liked it, and take home the final numbers so we could think about it. The experience went well up until the point we were discussing the cost of the vehicle. We didn't try to negotiate a lower amount, the price was fairly reasonable as is. Instead, we wanted to take home the final quote with all taxes and fees included so we could double check our finances, and discuss privately whether this was a 'right decision' for us. At that point, Mr. Ipes became highly aggressive, and blatantly accused me of wanting to take this quote (the same quote they have online) to a different dealership. He also effectively called me a liar, saying that 'looking over finances' is just a 'smoke screen', and that people don't really do that. Eventually he tagged Mr. Chenoweth, in which he came out and stated "Why aren't you buying the car today?". While I do understand the reason behind the question, it does not bode well after having been berated for the previous 30 minutes as though you were a criminal for wanting to think overnight about a huge expense. Their actions were highly unfortunate, as I loved the car and have no doubt I probably would have been back the next day to purchase the vehicle. If high pressure tactics, including berating remarks, is an underpinning of their sales practice, I will definitely not be doing business with them in the future. More