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Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.5
282 Reviews
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124 North Point Blvd

Baltimore, MD

21224

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Showing 282 reviews

July 27, 2023

I love this dealership…. .never any pressure! This is my second vehicle I purchased from Kathy McKinney. She’s very patient and exudes excellent customer service. I really app More

by Compass Jeep - Michele1114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters
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Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're thrilled to hear about your positive experience working with Kathy and Ashlyn at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning their hard work and patience on to them. Glad they made purchasing your Jeep as pleasant as possible. If you or your new vehicle needs anything, we're here anytime! Have a great rest of your day, and congratulations on your purchase! :)

July 21, 2023

Okay so this is my fave jeep dealership. Not only is their cleanliness on point, also is their customer service. Everytime I go in, im greeted with smiles and their hospitality is above and More

by Jayzie Babie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon (apologies if spelled incorrectly) and Jim
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Jayzie, thank you for taking the time to leave us a thoughtful review. We appreciate your kind words for our clean dealership and courteous team members. Our top priority is excellent customer service, and we're grateful you continue to experience that working with us. We value your business and look forward to your next visit. If your Jeep needs anything, please don't hesitate to reach out! We're here anytime. Have safe travels, and take care! :)

July 20, 2023

Great place to buy good service good people helped a lot when I asked questions about car More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah , Gerard King
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review, Bill! We're thrilled to hear about your positive experience working with our team at Ourisman CDJR of Baltimore. Glad to hear all your questions were answered. We'll be sure to pass your kind words on and keep up the great work. If your Jeep needs anything, we're here anytime. Enjoy the rest of your day, and take care!

July 20, 2023

Tiday, I purchased my 4th vehicle wth Ourisman 124 North Point Blvd. Kathy McKinney is THE BEST!!!🤗😁👍🏾 More

by tijuanamckoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Smith
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for the five stars! We're pleased to hear Kathy worked hard to make the car buying process pleasant and professional. We'll be sure to pass your kind words on and tell her to keep up the great work. Congratulations on your 4th vehicle--we hope you've been loving your Toyota! If you or your vehicle needs anything, we're here and happy to help. Have safe travels, and enjoy the rest of your week!

July 20, 2023

They worked endlessly to make this deal happen for me and were super friendly while working on it. Dj kept his promise and the financial officer made sure I understood the terms and got the warranty that I More

by Djsmoothjay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dj, Ashlyn Peters
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Jul 24, 2023 -

Djsmoothjay responded

Ashlyn was very instrumental in getting us to the finish line. Overall great service by entire team

July 20, 2023

I love the smiles when I walk through the doors of the service department. It shows that Qurisman treats their employees upright.Keep smiling 🙂 More

by pantank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experience that the moment you walk into our dealership. We appreciate your business and will pass your kind words on to our incredible team. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Have a great rest of your day, and drive safe! We look forward to your next visit with Ourisman. :)

July 15, 2023

The dealer wasn’t able to duplicate the issue. However, I believe when they hooked it up to the computer it may have updated and solved the issue. Who knows. But it isn’t doing it any more for me More

by jp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria and Dan
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Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thanks a bunch for your 5-star review! We're pleased to hear our Service Department at Ourisman CDJR of Baltimore was helpful and able to resolve the issue with your Dodge. We'll pass your kind words on and tell them to keep up the great work. If you need anything, please don't hesitate to give us a call or visit our website! We're here and happy to help. Have safe travels!

July 14, 2023

Excellent service fast don't need appointment Very good costumer service nice dealer everything ok More

by tito1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
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Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're grateful you experienced that working with our efficient and professional Service Department. Glad they were able to get you and your Jeep back on the road with confidence promptly, even without an appointment. If you need anything, you know where to find us! Have a great day, and drive safe! We look forward to servicing your Jeep in the future.

July 08, 2023

Great improvement from last visit. Mobile check in worked flawlessly. Michael was polite and tactful. All my requests were met and completed properly. More

by AD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guard
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Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're thrilled about your positive experience working with Michael and the rest of our service team at Ourisman CDJR of Baltimore. Glad to hear the mobile check in worked great and all your requests were met. We appreciate your business and look forward to serving you and your Jeep in the future. If you need anything, we're here and happy to help. Have a wonderful day, and drive safe! :)

July 06, 2023

Service was great, friendly staff and wait time was not bad. Thanks again for keeping me as a customer happy. More

by lovelyass27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We're pleased to hear our team was friendly and efficient when servicing your Dodge. We'll be sure to tell them to keep up the great work moving forward, as customer service is our top priority. Please don't hesitate to reach out if you need anything! We're here and happy to help. Enjoy the rest of your day, and take care! :)

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