Back

Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

4.5
286 Reviews
Contact Dealership

124 North Point Blvd

Baltimore, MD

21224

Directions

By Type

Showing 286 reviews

July 15, 2023

The dealer wasn’t able to duplicate the issue. However, I believe when they hooked it up to the computer it may have updated and solved the issue. Who knows. But it isn’t doing it any more for me More

by jp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria and Dan
Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thanks a bunch for your 5-star review! We're pleased to hear our Service Department at Ourisman CDJR of Baltimore was helpful and able to resolve the issue with your Dodge. We'll pass your kind words on and tell them to keep up the great work. If you need anything, please don't hesitate to give us a call or visit our website! We're here and happy to help. Have safe travels!

More
July 14, 2023

Excellent service fast don't need appointment Very good costumer service nice dealer everything ok More

by tito1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're grateful you experienced that working with our efficient and professional Service Department. Glad they were able to get you and your Jeep back on the road with confidence promptly, even without an appointment. If you need anything, you know where to find us! Have a great day, and drive safe! We look forward to servicing your Jeep in the future.

More
July 08, 2023

Great improvement from last visit. Mobile check in worked flawlessly. Michael was polite and tactful. All my requests were met and completed properly. More

by AD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guard
Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're thrilled about your positive experience working with Michael and the rest of our service team at Ourisman CDJR of Baltimore. Glad to hear the mobile check in worked great and all your requests were met. We appreciate your business and look forward to serving you and your Jeep in the future. If you need anything, we're here and happy to help. Have a wonderful day, and drive safe! :)

More
July 06, 2023

Service was great, friendly staff and wait time was not bad. Thanks again for keeping me as a customer happy. More

by lovelyass27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We're pleased to hear our team was friendly and efficient when servicing your Dodge. We'll be sure to tell them to keep up the great work moving forward, as customer service is our top priority. Please don't hesitate to reach out if you need anything! We're here and happy to help. Enjoy the rest of your day, and take care! :)

More
July 05, 2023

Ourisman Chrysler Dodge Jeep of Baltimore has been very responsive whenever I call for service for my vehicle. From oil changes to cargo mats they’ve gone above and beyond to fulfill my request and to orde More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review, Michele! Excellent customer service is our top priority, and we're grateful you continue to experience that working with our Service Department. We'll pass your feedback on and tell them to keep up the great work. Thanks, too, for taking the time to highlight Matt. If you or your Jeep needs anything, please don't hesitate to reach out! Our professional team members are here and happy to help. Have a great rest of your day, and drive safe!

More
July 05, 2023

Everyone was very nice help me everything from sales to custermer service even help out with seting phone up for car More

by Gholland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romain, Skylin Fosah , Gerard King
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Gholland, thank you very much for your 5-star review! We're thrilled to hear about your positive experience working with our team at Ourisman CDJR of Baltimore. Glad Skylin, Gerard, and Romain worked hard to get you into your new Jeep. We hope you've been loving it so far! If you or your new vehicle needs anything, we're here anytime. Thanks again for supporting us, and have a wonderful weekend! We look forward to your next visit.

More
July 05, 2023

Kathy was great salesperson helped me with everything in my purchase satisfied with the service More

by coachanthonyford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to share your feedback! We're thrilled to hear about your positive experience working with Kathy throughout the buying process. Glad she was able to answer your questions and ensure you felt confident driving off the lot with your new Dodge. We'll be sure to pass your kind words on and tell her to keep up the great work. If your vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Congratulations on your purchase, and have a wonderful rest of your day! :)

More
June 30, 2023

Kathy McKinney was great, straight shooter. I had my 12yr old step daughter with me and she did not get bored and loved dealing with Kathy. I would deal with her again tomorrow. More

by dylannickoles
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to leave your review! We're thrilled to hear about your positive experience working with Kathy throughout the car buying process. Glad your stepdaughter had a great time, too. We will pass your kind words on to Kathy and tell her to keep up the great work. Congratulations on the Dodge--we hope you love it for years to come! If you need anything, please don't hesitate to reach out. We're here and happy to help. Enjoy your day, and drive safe!

More
June 29, 2023

Kathy at Ourisman was amazingly helpful when we were buying our new Pacifica. She helped us find a vehicle that fit our needs and was very accommodating working around our schedule. More

by jsm45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We appreciate the staff highlight for Kathy and are thrilled to hear about your positive experience working with her. Glad she took the time to find you a great vehicle and worked around your schedule. We'll be sure to pass your kind words on and tell her to keep up the fantastic work. Congratulations on your new Pacifica--we hope you love it! Have a great rest of your day, and drive safe! Thank you for supporting Ourisman.

More
June 27, 2023

Kathy was great to work with and very personable. If you’re going to this dealership I recommend speaking with Kathy. She was amazing to work with and I enjoyed everything. More

by Bobbysimms
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Bobby, thank you very much for your 5-star review! We value the staff highlight for Kathy and will be sure to pass your kind words concerning her friendliness and professionalism on to her. Glad she made the car buying process a pleasant one. Congratulations on the Jeep--we hope you love it for years to come! If you or your vehicle needs anything, we're here and happy to help. Have a great rest of your week, and drive safe! We look forward to serving you in the future.

More
...
13
...