Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ourisman Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.6
282 Reviews
Contact Dealership

124 North Point Blvd

Baltimore, MD

21224

Directions

By Type

Showing 282 reviews

May 03, 2023

Thank you Rich Steelman and staff for helping me drive away in a new Jeep. The experience exceeded my expectations. Kind and courteous. Would highly recommend Ourisman Jeep. See Rich for your car needs. More

by cindylouwho1963
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Steelman 5 stars, Umar Naeem
Report | Print
May 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thanks a bunch for the five stars! We appreciate the staff highlight for Rich and will be sure to pass your kind words on to him. Glad to hear the experience exceeded your expectations--our top priority is customer service, and we're grateful it shows. Congratulations on the new Jeep! We hope you love it for years to come. If you need anything, please don't hesitate to reach out. Have a wonderful day! Drive safe!

April 29, 2023

The dealership updated the software of my truck so quick. The employees are friendly, but the experience is much more satisfactory if the coffee machine is working.. More

by elipasion80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Guy
Report | Print
May 01, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful that showed in our efficient services and friendly team members. We appreciate the feedback for our coffee machine and will ensure it is working for your next visit. If you have any questions, we're here anytime and grateful to assist. Hope to see you and your Ram in the near future! Take care!

April 26, 2023

Jim has always been a great hostess. He keeps us informed during the whole process More

by Walker truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Apr 28, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review! We're glad to hear about your great experience working with Jim throughout your service visit. We'll be sure to pass your kind words concerning his communication and knowledge on to him. We're grateful to have him on our team! If you or your Dodge needs anything, please don't hesitate to reach out. We're here anytime and happy to help. Have a great rest of your day, and drive safe! :)

April 26, 2023

My experience here has been amazing The employees are sectional and very knowledgeable and seem to be very honest The service department get you in same day or within a day or two The service manager w More

by Walpole16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah , Gerard King
Report | Print
Apr 28, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your thoughtful review! We're thrilled to hear about your great experience with our team at Ourisman CDJR of Baltimore. Glad to hear our Service Manager worked hard to fix the flaw in your warranty--we'll be sure to tell them to keep up the incredible work. If you or your new Dodge needs anything, we're here and happy to assist. Have a wonderful rest of April, and take care!

April 22, 2023

Everyone was fantastic especially Kathy McKinney! Would definitely recommend it was a pleasure working with everyone in the dealership. More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, Rachel, for your review! Glad to hear about your pleasant and professional experience at Ourisman CDJR of Baltimore. We appreciate the staff highlight for Kathy McKinney--we'll be sure to pass your kind words on to them and the rest of our team. Congratulations on the new Ram! If you or your vehicle needs anything, we're here anytime and happy to assist. Have a great rest of your day! Hope to see you again. :)

April 22, 2023

This place sucks… In the Dec. appointment was set to bring my Jeep because the heater was blowing cold air. Jim, was my customer service rep. Well, this guys is full of lies. H More

by Cousinvinny21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
Report | Print
Apr 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us. Customer service is our top priority, and we regret not providing that to you during your service visit. We would value the opportunity to address the details of your appointment, specifically which services were performed and when, so we can resolve your concerns with your Jeep. Please contact our General Manager, Ermias Kassaye, directly at ermias@ourismancars.com with your name and phone number registered in our system. We could not find you in our system with your current DealerRater display name. We look forward to hearing from you and assisting in any way we can. Thank you for helping us improve.

April 19, 2023

The professional, friendly and courteous team members are second to none. Jim, Devon and Victoria really make me feel like family every time I come in for service. EXCELLENT TEAM!!! More

by smcallister040
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Apr 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review. Excellent customer service is our top priority, and we're grateful it shows in our professional and friendly team members. We value the staff highlights and will be sure to tell Jim, Devon, Victoria, and the rest of our incredible team to keep up the great work. Thank you for being a part of the Ourisman Family, and congratulations on your purchase! :) If you ever need anything, we're here and happy to assist. Have a wonderful day, and drive safe!

April 18, 2023

Very pleasant experience with Kathy McKinney. I was just inquiring about a new purchase and without pressure came back (second visit) to inquire about an email. I chose to make the purchase today More

by Raventom1213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your review! We value the staff highlight for Kathy McKinney. We'll be sure to pass your kind words on to them and the rest of our team at Ourisman CDJR of Baltimore. Glad to hear you felt comfortable throughout the buying process. Congratulations on the new Ram--we hope you love it! If you need anything, please don't hesitate to reach out. Take care!

April 16, 2023

I’m a new car went in for my second oil change today and the service was the same as the first visit Excellent!!!!! Speed!!!! I Will be back in the future. More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, GM, for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We'll tell our team to keep up the great work moving forward. Hope to see you and your Jeep again soon! Take care! :)

April 15, 2023

Service manager treats you like family keeps you informed every step of the process Talks to you with respect and takes time to explain Same service manager going on 8 years 👍 More

by Fgigliotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for leaving a review! We're pleased to hear about your great experience working with Jim at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning his knowledge and respect on to him. Glad to hear you felt like family during your service visit. If you or your Jeep needs anything, we're here anytime! Have a wonderful day, and drive safe!

1
...
14
15
16
...
29