Ourisman Chrysler Dodge Jeep Ram of Baltimore

Matt Lepke is a fine representative of your company and he has my business forever. he has my business forever. More

Our salesperson was so friendly and always on our side I could tell. She tried so hard to get my monthly payments to the amount I wanted. I definitely would recommend her to any of my friends and family! could tell. She tried so hard to get my monthly payments to the amount I wanted. I definitely would recommend her to any of my friends and family! Ask for Kimberly. More

We’ve bought several vehicles from Kathy at Ourisman. She’s super knowledgeable, friendly, and accommodating. The store manager, Chad, has always been helpful as well. 10/10 recommend! She’s super knowledgeable, friendly, and accommodating. The store manager, Chad, has always been helpful as well. 10/10 recommend! More

The people we talked to are nice. We were entertained as soon as we entered the dealership. soon as we entered the dealership. More

Fue una experiencia maravillosa q pasamos con mi familia como nos atendieron y tuvimos mucho información acerca del carro. fue excelente como nos atendieron y tuvimos mucho información acerca del carro. fue excelente More

My sales professional vernando helped me greatly with showing me options available and worked well in my budget. Will be returning in the future highly recomend. showing me options available and worked well in my budget. Will be returning in the future highly recomend. More

I had a great experience with Matt Lepke today. He calls himself the candyman. He's great with customer service and even better with getting us in and out quickly which we all know is hard to do in dealersh himself the candyman. He's great with customer service and even better with getting us in and out quickly which we all know is hard to do in dealerships. The showroom is huge and very clean! They have a ton of inventory that other dealers seem to struggle with. Ourisman seems to be a great organization and I will make sure I service with them and buy from them again! More

After my wife and I made an appointment we drove from Richmon VA for more than 3 hours and a half to purchase a 2021 Jeep Grand Cherokee L Limited they advertised for $44,475 on Car Gurus. When we got to Richmon VA for more than 3 hours and a half to purchase a 2021 Jeep Grand Cherokee L Limited they advertised for $44,475 on Car Gurus. When we got to the negotiating table they told us that the price was over $51,000 not what I was told on the phone, or as advertised in Car Gurus. So buyers are aware of the switch and bait!! they admitted to my wife and me they did it to get us to come in but they, Ourisman Chrysler Dodge Jeep Ram of Baltimore, refused to lower their price! However, they did gave us a flimsy excuse and apology. My wife and I didn't just walk away, we ran away from them!! CarGurus Please check on your advertisers for the switch and bait. It is especially frustrating when you travel from a faraway distance only to be pushed to pay more than the as advertised price on the CarGurus site. We give Ourisman Chrysler Dodge Jeep Ram of Baltimore, Zero Stars Rating for not disclosing the real price online and over the phone. They to be upfront about the real asking price! More

The staff and management are very rude and when I spoke to the manager Scott he was ruder then the rest of the staff I do not recommend this dealer Scott and his “team” in Baltimore are horrible to the manager Scott he was ruder then the rest of the staff I do not recommend this dealer Scott and his “team” in Baltimore are horrible More

I started my search to purchase a 2021 Jeep Grand Cherokee L Limited in anticipation of the arrival of my 4th grandchild. My search suggested that Ourisman Chrysler, Dodge, Jeep was advertising the Cherokee L Limited in anticipation of the arrival of my 4th grandchild. My search suggested that Ourisman Chrysler, Dodge, Jeep was advertising the lowest price for the Jeep L Limited at approximately $43,325 just about 6k under MSRP with $2k of qualifying incentives of which I only qualified for $500.00. This suggested to me that about $1,500 would be added to the advertised promised price of $43,325. I also expected there to be a $1,695 destination charge, a dealer fee of $500, tax, tags, and title and maybe another 1k I might have missed. Now every day for 6 days, asked the sales manager Skylin to send me an out the door price on the selected Jeep L limited, So I could secure funding with my credit union in advance. To my shock, neither Skylin nor anyone else on the sales team responded or provided the information I requested after my many attempts from 10 September - 16 September So I decided to drive the 50 miles to the dealership on the morning of 17 September, and things were worst than I thought. Unlike other dealerships that are clearly advertising the sale price of their cars at or above MSRP online and in everway possible. This Ourrisman Chrysler, Dodge Jeep dealership is advertising their prices 6-9K below MSRP and when you come into the dealership not only are they selling the car at MSRP but then add a market plus-up of $1,299 to the price, additional fees of $995 and then options that are not added to the car and not requested by the customer in the tune of $2,995, Did I mention $500 for special air for the tires and all kinds of other hidden fees not mention upfront on their website. While false advertising is not a new concept the motivations, lack of transparency and false sales tactics from this dealership's sales team are out of hand and frankly unnecessary given the current market. Customers are aware of the current market conditions and if we are planning to buy in this market we know we can expect to pay more which may include paying at or above MSRP. So be upfront and honest with your pricing online and well as at the dealership. Skylin and the Ourisman's sales team failed to be honest, provided transparent pricing, and failed to communicate with their customer openly, honestly, and in a timely manner. Therefore I could not in good faith purchase a car from this dealership chain and would not recommend that anyone else consider this dealership in the future. More