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Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Baltimore, MD

4.5
64 Reviews
Call Service Center (240) 213-7552

64 Reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

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May 30, 2023

They were very friendly professional and courteous. They kept me up-to-date on the repairs being done to my vehicle. More

by Flagmom67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair Shop
Report | Print
May 31, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that during your friendly and professional visit. Glad to hear you were consistently updated on the repairs being done to your Mitsubishi. If you or your vehicle needs anything, we're here anytime! Have safe travels, and take care!

Helpful
May 16, 2023

Great customer service, adequate service, fast, reliable service convenient location and quality of work on my vehicle was very good More

by Addaejason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Report | Print
May 18, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to share your feedback! Our top priority at Ourisman is excellent customer service, and we're grateful you experienced that. Glad to hear you were satisfied with the quality of work on your Nissan. If you need anything, you know where to find us! We're here anytime and happy to help. Have a great day, and enjoy the upcoming weekend! :)

Helpful
May 03, 2023

I've bringing my vehicle to this dealership for service for over three years and I continue to be satisfied with the quality and timeliness of service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service gentleman
Report | Print
May 04, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Mike, thank you so much for taking the time to leave a review! We appreciate your continued loyalty to Ourisman over the years. Glad to hear the quality and timeliness of the service met your satisfaction. If you or your Chrysler needs anything, we're here anytime and grateful to assist. Enjoy the rest of your week, and take care!

Helpful
April 29, 2023

The dealership updated the software of my truck so quick. The employees are friendly, but the experience is much more satisfactory if the coffee machine is working.. More

by elipasion80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Guy
Report | Print
May 01, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful that showed in our efficient services and friendly team members. We appreciate the feedback for our coffee machine and will ensure it is working for your next visit. If you have any questions, we're here anytime and grateful to assist. Hope to see you and your Ram in the near future! Take care!

Helpful
April 26, 2023

Jim has always been a great hostess. He keeps us informed during the whole process More

by Walker truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Apr 28, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review! We're glad to hear about your great experience working with Jim throughout your service visit. We'll be sure to pass your kind words concerning his communication and knowledge on to him. We're grateful to have him on our team! If you or your Dodge needs anything, please don't hesitate to reach out. We're here anytime and happy to help. Have a great rest of your day, and drive safe! :)

Helpful
April 22, 2023

This place sucks… In the Dec. appointment was set to bring my Jeep because the heater was blowing cold air. Jim, was my customer service rep. Well, this guys is full of lies. H More

by Cousinvinny21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
Report | Print
Apr 24, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us. Customer service is our top priority, and we regret not providing that to you during your service visit. We would value the opportunity to address the details of your appointment, specifically which services were performed and when, so we can resolve your concerns with your Jeep. Please contact our General Manager, Ermias Kassaye, directly at ermias@ourismancars.com with your name and phone number registered in our system. We could not find you in our system with your current DealerRater display name. We look forward to hearing from you and assisting in any way we can. Thank you for helping us improve.

Helpful
April 16, 2023

I’m a new car went in for my second oil change today and the service was the same as the first visit Excellent!!!!! Speed!!!! I Will be back in the future. More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much, GM, for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We'll tell our team to keep up the great work moving forward. Hope to see you and your Jeep again soon! Take care! :)

Helpful
April 15, 2023

Service manager treats you like family keeps you informed every step of the process Talks to you with respect and takes time to explain Same service manager going on 8 years 👍 More

by Fgigliotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Apr 17, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for leaving a review! We're pleased to hear about your great experience working with Jim at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words concerning his knowledge and respect on to him. Glad to hear you felt like family during your service visit. If you or your Jeep needs anything, we're here anytime! Have a wonderful day, and drive safe!

Helpful
March 31, 2023

Service staff is always friendly and helpful. They take care of my vehicle and give thorough explanations on the services provided. More

by ericaspriggs
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
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Apr 03, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Erica, thank you very much for your review! We take genuine pride in the excellent customer service we provide, and we're grateful you consistently experience that during your visits. Glad to hear the thorough explanations on services are appreciated--we'll be sure to tell our team to keep up the great work with their communication. If you need anything, we're here anytime and grateful to assist! Hope to see you again at Ourisman CDJR of Baltimore. Take care!

Helpful
March 23, 2023

Customer service is excellent Vicky, Jim and Rick are very helpful. The cashier can’t remember her name is friendly. Had my Jeep serviced in a timely manner. More

by krismas1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky, Rick, Jim
Report | Print
Mar 23, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your review! We appreciate the staff highlights for Vicky, Jim, and Rick at Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to them and the rest of our team. If you or your Jeep needs anything, we're here and grateful to assist. Have safe travels! Thanks again for your support!

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