Ourisman Chrysler Dodge Jeep Ram of Bowie

Above and Beyond customer service From the very beginning Rochelle was very charming and pleasant...her smile was visible even through her mask. She walked me through the various mecha From the very beginning Rochelle was very charming and pleasant...her smile was visible even through her mask. She walked me through the various mechanical issues I was experiencing with my vehicle and gave her unbiased recommendation on what I can afford to delay and what I need to address ASAP. This means a lot when you're living on a budget. You need honest feedback to make sound financial decisions and she provided that. More

Natasha was friendly and explained to me what will be done with the car maintenance wise. The only thing that I want to point out is, after my car was serviced and I was given my keys back; the service done with the car maintenance wise. The only thing that I want to point out is, after my car was serviced and I was given my keys back; the service technician left the plastic seat and steering cover. It should have been disposed off as soon as he parked the vehicle. More

Service Department Totally pleased with the service I received from individuals who worked on my vehicle, but more so satisfied with Natasha Tennessee's customer servic Totally pleased with the service I received from individuals who worked on my vehicle, but more so satisfied with Natasha Tennessee's customer service to me. Prompt and timely calls to keep me updates on activities of the repair, the warranty service, inspection, expected completion o the work, possible loaner if needed. Work was completed earlier than expected. With follow up call once delivered. Great Service, Thank Tasha More

Great Service by the Service Delivery Team Rochelle Sabino was my Service Manager and she was very friendly and kept me update to on my car while being serviced! The entire staff was pleasant Rochelle Sabino was my Service Manager and she was very friendly and kept me update to on my car while being serviced! The entire staff was pleasant and I was waited on immediately after entering the area. More

I bought my Jeep Grand Cherokee in for service. Rochelle was able to get me scheduled the same day and provided exceptional service! Thank You. was able to get me scheduled the same day and provided exceptional service! Thank You. More

I brought my Jeep in for a routine oil change. James Martin was my service writer. I was impressed by his professionalism and attention to detail. He explained every step of the upcoming process as we Martin was my service writer. I was impressed by his professionalism and attention to detail. He explained every step of the upcoming process as well as noted my request to make sure the windshield washer reservoir was topped off by the mechanic. At the end, he explained all mechanical concerns and provided cost estimates to fix those concerns. Overall, I had a pleasant experience. More

The experience was great from start to finish. When I telephoned to inquire about an oil change service and air conditioning service the service adviser, Tanya White, was most helpful and thorough. When I telephoned to inquire about an oil change service and air conditioning service the service adviser, Tanya White, was most helpful and thorough. She gave me price estimates and helped me realize that estimates from other service companies had hidden costs that led to unreliable calculations. When the inspection unearthed additional problems, Tanya called me to inform me of the technician's findings and she gave price estimates so that I could decide what to get done. Then I got a phone call when the vehicle was ready for pick up recommendation More

Great fast service on my Truck.Courtesy shuttle was an Great fast service on my Truck. Courtesy shuttle was an added and unexpected bonus. Natasha was extremely helpful. And Ariella was well versed in s Great fast service on my Truck. Courtesy shuttle was an added and unexpected bonus. Natasha was extremely helpful. And Ariella was well versed in shuttle routes in my area. More

great and professional !!! excellent service very professional whole process was smooth ,warranty work was done quickly !barely got comfortable in lounge when all was done and i excellent service very professional whole process was smooth ,warranty work was done quickly !barely got comfortable in lounge when all was done and i was on my way !! More

Have money to throw away! Go Here! If your looking for a dealer to run you through the coals while at the same time, trying to nickel and dime you, then this is the dealer for you! If y If your looking for a dealer to run you through the coals while at the same time, trying to nickel and dime you, then this is the dealer for you! If your looking for a dealer when asking if they are willing to work with you on a price during this pandemic and then jack the price up $6000 more then what they were even asking online, then this is the dealer for you! If your looking for a dealer that likes to think of you as a schmuck and start adding on all these fees and additional costs and think you wont look into it, then this is the dealer for you! So overall....if your looking for a dealership that basically thinks of you as nothing but an idiot and that will just pay whatever they are telling you and not look elsewhere? This is the dealer for you! They are phenomenal for jacking up prices! A competitor went over their jacked up add on's and couldn't believe people actually fall for this?! Considering I was paying cash, you would think they would work with people but instead, I guess they figure you have money, so you will pay whatever they are asking?! So ending result.....competitor and I had a good laugh at their so called offer and list of add on fee's and charges and then their competitor worked with me on getting the exact same new vehicle (different color) for the price advertised. Competitor - $22,0000 (advertised at $21,000) Ourisman - $28,000 (also advertised at $21,000). I am just stating that do your research and look around before just throwing your money away to these guys! They really are under the impression they hold all the power and that you will pay whatever they tell you, you will pay! While a "real" dealership knows during these difficult times and with car sales in the toilet, they will work with you and do what they can to make the sale. More