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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

Overview
Employees
Reviews
Vehicles
4.5
858 Reviews
Ourisman Chrysler Dodge Jeep Ram of Bowie is Committed to YOU At the foundation, or should we say chassis, of Ourisman Chrysler Dodge Jeep Ram is a desire to bring drivers in the greater Bowie area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Wrangler, Grand Cherokee, RAM 1500, Dart and 200, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across Laurel, Rockville and Washington DC, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own.... And because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop. The logic? We want to make your life easier - put everything under one roof. We also want to help ensure that the extraordinary experience of owning a new Chrysler, Dodge, Jeep and RAM stands the test of time. Buying a new car is, after all, a serious investment. Which brings us to our custom-crafted car loan and lease options. We know the numbers don't add up the same unless we add your circumstances and financial goals into the equation. Are you ready to be treated as you should be? As an individual? Yes. Well, then visit Ourisman Chrysler Dodge Jeep Ram today. Conveniently located at 2406 Crain Hwy Bowie, Maryland, we're just a hop skip and a jump away from Laurel, Rockville and Washington DC and look forward to meeting you.
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2406 Crain Highway

Bowie, MD

20716

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Showing 858 reviews

January 29, 2024

The service department was exceptional with great customer service and very efficient. I highly recommend them. More

by Sixxfive717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to share your feedback with us! We're delighted to hear our Service Department provided exceptional customer service during your recent visit. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you or your Ram needs anything, we're here anytime. Thanks for supporting Ourisman and enjoy the rest of your day!

Helpful
January 26, 2024

Nice wait room, clean facility, the intake area is a little shady. Overall ok. Minimum words reached More

by Yamsaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony from service
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Feb 14, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to leave us a review, Yamsaz! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. Glad to hear you appreciated our comfortable waiting room and clean facility. Thanks, too, for your feedback on our service price transparency. If you have any questions or suggestions for how we can improve our pricing, please reach out to our General Manager, Younes Bekkali, directly at Younes@OurismanCars.com. We appreciate your business and look forward to making your next visit the best it can be.

Helpful
January 18, 2024

I was early for my appointment and they allowed me to drop off my vehicle so I could run to another appointment. The truck was ready when they said it would be. More

by Mpf11765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 20, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We appreciate your feedback and are glad to hear that our team was able to accommodate your schedule. Providing timely and convenient service is important to us, and we're pleased that your experience met your expectations. If you have any more appointments or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our services!

Helpful
January 16, 2024

They were patient and explain everything in detail didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership More

by jaxxjenkinsJaxplace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Walford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chu Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Bromley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Younes Bekkali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our dealership. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your satisfaction. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you and your family and friends in the future!

Helpful
January 10, 2024

The dealership was awesome and did amazing foot work to get me in my 2020 Jeep Cherokee ASAP after my vehicle was stolen!!! They made it easy and painless!!! More

by Angie C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer
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Jan 19, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Angie, thank you so much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're delighted you experienced that working with our team. Glad to hear they made the car buying process easy and painless, especially after your previous vehicle was stolen. We appreciate your business and look forward to welcoming you back for any future purchase or service needs. Enjoy the rest of your day and have safe travels in your new Jeep! :)

Helpful
December 28, 2023

This was my first experience with this dealership and it was very pleasant. The staff is very professional, courteous and made me feel valued as a customer. More

by charleslane1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna Welch
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Dec 28, 2023 -

charleslane1981 responded

Great first experience with the service department at this dealership. Layna was great! I will definitely be back. The service and atmosphere was excellent. The follow up survey was almost immediately replied to; which shows this dealership cares about its customers. In a very positive way, this dealership is night-and-day in comparison to DARCARS Dodge in Camp Springs that I’d been previously going to for a bunch of years. They’re the absolute worst. They don’t respond to reviews or follow up requests; and overall poor service. Total opposite of Bowie Ourisman Dodge. I’ll never go back to DARCARS Dodge and I wouldn’t recommend them to anyone. For overall great service, I highly recommend Ourisman Dodge of Bowie.

Helpful
December 15, 2023

Staff was great,seveice was provided, and service writer kept me up-to-date on repairs. She was great. More

by Rem Roc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha the service manager.
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Dec 15, 2023 -

Rem Roc responded

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Helpful
December 07, 2023

Staff was amazing! They treated me with respect and were very patient. Hassan ensured excellent service, and team took great care of my new vehicle. Strongly recommend More

by tquatt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincenzo Magaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan Artis(5 Stars), Donna Jones (5 Stars)
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Dec 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. We'll be sure to pass your kind words on to Vincenzo, Herbert, Hassan, Donna, and the rest of our courteous and professional team members. Congratulations on your Toyota--we hope you've been loving it these past few weeks! If you or your new vehicle needs anything, we're here and happy to help. Thanks for your recommendation and drive safe. :)

Helpful
November 27, 2023

Excellent sales service. Had exactly what I was looking for. Would highly recommend ourisman dodge More

by piaricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Walford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Younes Bekkali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to leave a 5-star review! We value the staff highlights for Raymond, Herbert, and Younes at Ourisman CDJR of Bowie. Glad to hear each of them worked hard to ensure you had an excellent car buying experience. We'll be sure to keep up the great work moving forward. Congratulations on your Chevrolet--we hope you've been loving it these past few days! If you or your new vehicle needs anything, please give us a call or visit our website. We're here and happy to help. Have safe travels and drive safe! We look forward to welcoming you back for future vehicle purchase or service needs.

Helpful
November 24, 2023

Once they make their “deal” you are of no relevance to them. Just hope you don’t need any anything from them afterwards More

by Micheleb920
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Herbert Ventura
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan Artis
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Nov 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Michele, I completely get your frustration. Regrettably, the paint on your Jeep in the trunk turned out to be defective. We've already sent it to the body shop and set you up with a loaner. However, the Jeep logo is currently on backorder. Once it arrives, your car will be good to go. Thanks a lot for choosing us, and I appreciate your patience and understanding.

Nov 25, 2023 -

Micheleb920 responded

Wait…you’re saying the paint “on my trunk” was defective?? Wouldn’t that mean the paint on the entire car is defective? When they painted the car at the factory, wouldn’t they have used the same paint on the whole car??

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