Ourisman Chrysler Dodge Jeep Ram of Bowie

Great customer service, and they make sure the customer is taken care of! The finance dept stated late to make sure that the deal went through, and Tyler stayed to make sure everything in my new jeep was s is taken care of! The finance dept stated late to make sure that the deal went through, and Tyler stayed to make sure everything in my new jeep was set up and ready for me! More

Clintine's Car Service I am very please with my car service and the service coordinator Natasha. She has exceptional customer service and have provided me with professional I am very please with my car service and the service coordinator Natasha. She has exceptional customer service and have provided me with professional knowledge/service information about my vehicle. More

Overall impression I have bought 6 cars at this dealership through out the years that should be a good indicator that I am satisfied with the service but your service de I have bought 6 cars at this dealership through out the years that should be a good indicator that I am satisfied with the service but your service department could use some improvement service takes to long. More

Appt. for oil change--waited - 2 hrs, hadn't started yet Had appt. for oil change at 1:30. Got there was told it would be 1 1/2 to 2 hrs. (What 's the purpose of an appointment?) However, after waiting 2 Had appt. for oil change at 1:30. Got there was told it would be 1 1/2 to 2 hrs. (What 's the purpose of an appointment?) However, after waiting 2 hrs approached the male service manager who apologized but said they hadn't even started yet. The worst part of it is that if the svce. mgr. had told me after the passage of some time that it was going to be even longer, I could have decided to leave, which I would have done. At this point I angrily left, still needing an oil change, I certainly will never go to this dealer again! More

I came in for an oil change the service rep was polite and efficient. She checked to see if I needed any other services. #inandout and efficient. She checked to see if I needed any other services. #inandout More

New Team, Better Service I have been using Ourisman Bowie for many years to service my 2003 Cherokee, then my 2011 Cherokee, then my 2017 Ram truck. I purchased the 2011 used I have been using Ourisman Bowie for many years to service my 2003 Cherokee, then my 2011 Cherokee, then my 2017 Ram truck. I purchased the 2011 used from another dealer and found numerous issues that I brought to Ourisman to fix. They fixed each one but I always had issues with getting answers from the Service Manager. I recently had an issue that I talked to the new Service Manager about and was very pleased with Scott Donaldson's willingness to discuss my options. When the meeting was complete he turned me over to Rochelle Sabino to schedule my vehicle for service. Rochelle took me through what she needed from me to get the warranty work completed on my 2011 and also scheduled my 2017 truck in for a couple of recalls. Rochelle kept me fully informed through the entire service period and has continued to track the parts for the warranty work. The new service team has greatly improved the service experience. Thank you Rochelle and Scott. More

Ms. Tennessee was very courteous and attentive to my needs. She went out of her way to ensure my vehicle was be taken care of properly. needs. She went out of her way to ensure my vehicle was be taken care of properly. More

Oil Change I came in for an oil change and tire rotation. They also did a recall fix. Length of time was very reasonable, about an hour. I came in for an oil change and tire rotation. They also did a recall fix. Length of time was very reasonable, about an hour. More

Friendly Place You must be treating your employees right. As always, my service rep. Natasha greets me with a smile and provides expert service. She is very knowledgeable and explains everything that will ta As always, my service rep. Natasha greets me with a smile and provides expert service. She is very knowledgeable and explains everything that will take place with the service and how long it will take. Both my wife and I are very satisfied with Natasha and will go to no one else. Would like to see more healthy snacks in the snack machine though and in the waiting area could the lights be dimed a little there is a lot of glare on the TV and I noticed a lot of people sleep early in the morning when they are waiting. Just a suggestion. More

Disappointed they’re getting rid of the non-appointment line, still got my oil changed, next time I’ll make an appointment :) they Also informed me of a recall. line, still got my oil changed, next time I’ll make an appointment :) they Also informed me of a recall. More