Ourisman Chrysler Dodge Jeep Ram of Bowie

Overall impression I have bought 6 cars at this dealership through out the years that should be a good indicator that I am satisfied with the service but your service de I have bought 6 cars at this dealership through out the years that should be a good indicator that I am satisfied with the service but your service department could use some improvement service takes to long. More

Appt. for oil change--waited - 2 hrs, hadn't started yet Had appt. for oil change at 1:30. Got there was told it would be 1 1/2 to 2 hrs. (What 's the purpose of an appointment?) However, after waiting 2 Had appt. for oil change at 1:30. Got there was told it would be 1 1/2 to 2 hrs. (What 's the purpose of an appointment?) However, after waiting 2 hrs approached the male service manager who apologized but said they hadn't even started yet. The worst part of it is that if the svce. mgr. had told me after the passage of some time that it was going to be even longer, I could have decided to leave, which I would have done. At this point I angrily left, still needing an oil change, I certainly will never go to this dealer again! More

I came in for an oil change the service rep was polite and efficient. She checked to see if I needed any other services. #inandout and efficient. She checked to see if I needed any other services. #inandout More

New Team, Better Service I have been using Ourisman Bowie for many years to service my 2003 Cherokee, then my 2011 Cherokee, then my 2017 Ram truck. I purchased the 2011 used I have been using Ourisman Bowie for many years to service my 2003 Cherokee, then my 2011 Cherokee, then my 2017 Ram truck. I purchased the 2011 used from another dealer and found numerous issues that I brought to Ourisman to fix. They fixed each one but I always had issues with getting answers from the Service Manager. I recently had an issue that I talked to the new Service Manager about and was very pleased with Scott Donaldson's willingness to discuss my options. When the meeting was complete he turned me over to Rochelle Sabino to schedule my vehicle for service. Rochelle took me through what she needed from me to get the warranty work completed on my 2011 and also scheduled my 2017 truck in for a couple of recalls. Rochelle kept me fully informed through the entire service period and has continued to track the parts for the warranty work. The new service team has greatly improved the service experience. Thank you Rochelle and Scott. More

Ms. Tennessee was very courteous and attentive to my needs. She went out of her way to ensure my vehicle was be taken care of properly. needs. She went out of her way to ensure my vehicle was be taken care of properly. More

Oil Change I came in for an oil change and tire rotation. They also did a recall fix. Length of time was very reasonable, about an hour. I came in for an oil change and tire rotation. They also did a recall fix. Length of time was very reasonable, about an hour. More

Friendly Place You must be treating your employees right. As always, my service rep. Natasha greets me with a smile and provides expert service. She is very knowledgeable and explains everything that will ta As always, my service rep. Natasha greets me with a smile and provides expert service. She is very knowledgeable and explains everything that will take place with the service and how long it will take. Both my wife and I are very satisfied with Natasha and will go to no one else. Would like to see more healthy snacks in the snack machine though and in the waiting area could the lights be dimed a little there is a lot of glare on the TV and I noticed a lot of people sleep early in the morning when they are waiting. Just a suggestion. More

Disappointed they’re getting rid of the non-appointment line, still got my oil changed, next time I’ll make an appointment :) they Also informed me of a recall. line, still got my oil changed, next time I’ll make an appointment :) they Also informed me of a recall. More

Alot of work done, Jeep working great, took a long time. I showed up at 845 for a 9 AM appointment, yet my car didn't get looked at until 11AM. Didn't get out until 520PM. There was alot done (vapor collec I showed up at 845 for a 9 AM appointment, yet my car didn't get looked at until 11AM. Didn't get out until 520PM. There was alot done (vapor collection system repair, tune up (spark plugs and wires) and tailgate latch repair). All are working great now. Just wish I could have knocked out a couple of errands which I could have if I had known that my car was going to sit around for 2 hours after my appointment. I was also told the car was being wrapped up around 330PM, and 2 hours later it was finally wrapped up. That can be attributed to how busy the shop was. I was given the opportunity to add the tailgate latch job when it was discovered to be in stock around 4PM. All in all a lot of great work done on my Jeep to keep her running for a few more years. Just could have done without the delay. More

Extraordinary service Rochelle Sabino was very knowledgeable and professional, she explained to me what the problem was, before a service technician diagnosed the problem. Rochelle Sabino was very knowledgeable and professional, she explained to me what the problem was, before a service technician diagnosed the problem. I will be returning for any service my vehicle will be needing. More