Ourisman Chrysler Dodge Jeep Ram of Bowie

Nice experience Purchased a new Chr pacificia 2019. The sales people involved your knowledgeable about the Vehicle. Good deal on trade in vehicle and the new minivan Purchased a new Chr pacificia 2019. The sales people involved your knowledgeable about the Vehicle. Good deal on trade in vehicle and the new minivan purchased. More

Warranty engine replacement I took my truck in due to the engine light being on and found out it was a catastrophic engine failure. I had two different service writers at the beg I took my truck in due to the engine light being on and found out it was a catastrophic engine failure. I had two different service writers at the beginning and was frustrated with the help they provided. After a month of. Frustration I called in to follow up on the repair status and was told my second service writer was gone and Natasha had took over my repair order. Thank God! Her communication was excellent on the status of the parts, projected completion date and the loaner that was provided took a little sting out of the repair time. The service manager Scott helped out resolving a few minor issues was the truck was completed and I was very satisfied. I will say in the past, I had some issues with the service department and customer service but if upper management knows what is advantageous for the dealership they should have both aNatasha and Scott train all incoming writers in service. More

Grateful and A Pleasant Experience Natasha was quite amiable, yet very professional and knowledgeable of what was to be accomplished in my visit. As a matter of fact, when I called to Natasha was quite amiable, yet very professional and knowledgeable of what was to be accomplished in my visit. As a matter of fact, when I called to check to see if the service that was suggested on the Mopar Card that I received, she shared that it was to be done at 60,000 miles. My car was then at 65 000, and the service had not been done in connection to my transmission because the former person, Rick, had shared with me on my June visit that this service was not to be performed until my car was at 100,000 miles. I’m thankful that Natasha checked the correct manual for my 2013 snd I didn’t have to wait 35,000 more thousand miles to be told that “I should have had it done at 60,000!” Praise God for Natasha! I’m very grateful to her and to your service department for catching the mistake given to me by the tech that I saw in June. I believe his name was Rick Though I had to wait about 5? Hours, it was worth the wait. Thank you for allowing me to give feedback and thank you for your service. I’m grateful to Natasha and those who worked on my car by. Unlike my car and I want to keep things moving the way they should. I thank you for assisting me in that endeavor!!! Have a blessed day! Dr. Barbara Smith More

One Of The Best Service Experiences I Have Had I took my wife's 2013 Town and Country van to Ourisman Chrysler Dodge Jeep Ram of Bowie, MD to have an unscheduled, prepaid, oil change and filter ser I took my wife's 2013 Town and Country van to Ourisman Chrysler Dodge Jeep Ram of Bowie, MD to have an unscheduled, prepaid, oil change and filter service performed on the vehicle. Doug was my service representative and he was polite and professional from start to finish. He kept me informed of the progress of service on my vehicle and any delays in completing the service. Doug is one of the Best service representatives I have ever met. Doug is fine example of true customer service. He deserves a raise! More

Excellent 5 Star Customer Service Customer service is excellent at Oursman Jeep of Bowie. From the moment you drive in until you drive off, the service is 2nd to none. Rochelle Sambino Customer service is excellent at Oursman Jeep of Bowie. From the moment you drive in until you drive off, the service is 2nd to none. Rochelle Sambino and mechanics are the BEST! More

GREAT STAFF, BEST PRICE, They had the vehicle I wanted when I searched the internet. I drove 50 mile to the dealership to look at a new 2018, 3500 Dodge Ram 4 x 4 pick up. The They had the vehicle I wanted when I searched the internet. I drove 50 mile to the dealership to look at a new 2018, 3500 Dodge Ram 4 x 4 pick up. The vehicle was in stock and an 2 hours I was the owner of this vehicle. The sales person Raymond was great to deal with and very personable. Between Raymond and the management we made a great deal on the truck. The finance department was great too! Ash was my finance representative, and got me a good rate and the transaction was seamless. this is my first experience with Ourisman Chrysler Dodge Jeep Ram dealership and it was a great experience. This has been one of the best dealerships I have ever dealt in my 48 years of buying vehicles. Keep up the good work Ourisman. I give you my top rating of 5 stars!!! More

Great Experience Got the deal we wanted and was in and out in a timely manner. Don was a pleasure to work with and got the job done. Got the deal we wanted and was in and out in a timely manner. Don was a pleasure to work with and got the job done. More

Great Service Representative The Ourisman Representative did an outstanding job. She quickly checked me in, followed up with me on the status of my vehicle and delivered it with The Ourisman Representative did an outstanding job. She quickly checked me in, followed up with me on the status of my vehicle and delivered it with all service done right the first time. More

The sales team embodied professional values. After 31 years of active duty in the Army, I appreciated the manner in which the dealership’s sales team processed my buying goal. They listened and m After 31 years of active duty in the Army, I appreciated the manner in which the dealership’s sales team processed my buying goal. They listened and maintained their offers according to my intentions. Without manipulation, deceit, or opposition the dealership stayed with my plan. They honored my intentions and without their support I would’ve walked away. However, they showed a professional team, efficient, harmonious, and extremely integral. Definitely embodied the values and virtues that I’m used to as a soldier and senior leader of the greatest Army in the world. My sales agent was Cesar Manana, this young man is a trusted agent and I will recommend him and the dealership to all my family and friends. More

Don was great and very helpful in the process of my purchase I have not purchase a new vehicle in over 13 years. I always Dred the process and the running around. However, Don was great and very easy going in I have not purchase a new vehicle in over 13 years. I always Dred the process and the running around. However, Don was great and very easy going in this process. Great service, Less stress ! More