Ourisman Chrysler Dodge Jeep Ram of Woodbridge

I originally had given 5 stars based on my purchase experience. Since then , I wish I could give it 0 stars so instead, I'll just warn you. I brought my Charger in for service this morning as norma experience. Since then , I wish I could give it 0 stars so instead, I'll just warn you. I brought my Charger in for service this morning as normal. As always seems to be the case, I was prepared to be approached about trading in my vehicle. This time, I was shocked when the salesman bypassed me to go directly to my husband. Now keep in mind his name is not on my vehicle and even after he told the salesman it wasn't his car he was still pressured by the salesman to look at what could be offered. We had a conversation with the sales manager who assured us that we would be placed on the do not contact list. I also expressed my displeasure about the salesman bypassing me (the owner) and it was shrugged off. Fast forward an hour and I am driving away when yet ANOTHER salesman calls me. I decline the call only to have him immediately call back to ask me about trading my car in. The sales department is aggressive and out of touch. Avoid if possible. I would continue to come for the service department, every experience with my Advisor has been amazing. They've been clear and always handle me and my car with genuine care and respect. More

Basil DK provided me 10/10, excellent service. He was extremely knowledgeable on the vehicles he showed me, and very down to earth! Thanks brother ! He was extremely knowledgeable on the vehicles he showed me, and very down to earth! Thanks brother ! More

Great experience at Lustine Jeep, bought a Jeep Wagoner, best experience I’ve ever had buying a vehicle. Basil Dickson was a great salesman and did everything to seal the deal. Keep up the great work! best experience I’ve ever had buying a vehicle. Basil Dickson was a great salesman and did everything to seal the deal. Keep up the great work! More

Ike was able to help me get the car I wanted and made sure everything was perfect. I’ve been enjoying my new 300!! sure everything was perfect. I’ve been enjoying my new 300!! More

The gentleman helped me buying my new truck, I highly recommend him. He is a very professional and well behaved sales person. recommend him. He is a very professional and well behaved sales person. More

Ike and the team Has made me a Happy car Buyer, I have experienced so many bad experiences in the past and I am Glad I made the stop at Lustine Dodge for my New Purchase. I recommend Ike and the team for experienced so many bad experiences in the past and I am Glad I made the stop at Lustine Dodge for my New Purchase. I recommend Ike and the team for any Car Buyer. thank you Guys for the great Service. More

The GM Matt Lepage, what a character! The expectation for the head of a business is to conduct himself to the highest standards. This guy is clearly somebody that never learned how to The expectation for the head of a business is to conduct himself to the highest standards. This guy is clearly somebody that never learned how to do business in the 21st century (or modern days). Later in the day on 2/22/22, I sent a message to, what I thought it was, their sales department expressing my interest on one of their vehicles. This is what I wrote: "Greetings, My name is Alfred, I'm shopping for a Jeep Gladiator Willys Sport. I'm looking to lease for 36 months with 12K miles per year. The primary lessee's credit score is 750. I looking to lease with $0 drive off. I would like to have this deal done by the end of the week if I'm able to find a seller with the best price. I'm particularly interested in two vehicles that are listed on your website. Stock#: 2JT3035 and 2JT2982" Soon after, I received a message from their customer experience assistance asking to verify my email address (I confirmed). The following day I received another email inquiring about my phone number. I politely expressed to her that I'm at work and I prefer to communicate via email for two reasons. 1. I don't have time to be on the phone. 2. I'm working with other dealers as well, so the best way to keep track on each offer is via email. Anyhow, I got a message from another folk later on. He sent me a link for a vehicle that was close to what I'm shopping for. I confirmed again what I said in the initial email. Days go by and I've been told that I should be receiving the "numbers" soon. Early 2/25/22 I emailed the sales person stating that I would like to get the deal done later in the day. He replied with "this much a month, 36/12K". In previous lease negotiations, the dealers had (at least) the courtesy of sending me a simplified statement (cap cost, residual value, dealer's fees, etc). I emailed him back saying that I was not longer interested for the informality of his response. He replied by saying that he had technical issues but he tried to send it as an attached. Later in the day, I expressed on Google my disappointment on the way they conduct business. The following day I got notified that the GM responded to my feedback. I found hilarious the audacity of this man. If he didn't suppressed my comment I invite you to go and look for his response. During the week, I stated on one of the emails that I'm planning to register and garage the vehicle in MA (summer house). However, that doesn't mean I reside in MA. I live in the DC area, but whatever the case: WHAT DOES IT MATTER WHERE I LIVE? In late 2019, I leased a car from the guys at DGDG in CA, and mid-June of 2021 I leased my spouse's vehicle from 'Benz in Bedford, OH. These folks wanted my business, I gave it to them. I'm not going to mention those I dealt with, because I would like to think that they are doing the best they can. Especially if they have to deal with a boss like Matt Lepage. I know the feeling to work with grown up kid-bosses. I send my sincere condolences to these folks. More

DELAER HAS VEHICLE LISTED AT 91190 AND REFUSES TO SELL AT ADVERTISED PRICE. LET'S BE CLEAR THAT I KNOW THE DIFFERENCE BETWEEN MSRP AND LISTED PRICE. SALES MANAGER SAID SORRY AND HUNG UP. BUYER BEWARE OF B ADVERTISED PRICE. LET'S BE CLEAR THAT I KNOW THE DIFFERENCE BETWEEN MSRP AND LISTED PRICE. SALES MANAGER SAID SORRY AND HUNG UP. BUYER BEWARE OF BAIR AND SWITCH. ZESHAN IS A DANGEROUS SALESMAN....... More

Outstanding dealer representative. I would certainly recommend him to people I know Excellent service representative I would certainly recommend him to people I know Excellent service representative More

Ike Lemuwa was very helpful during my car shopping. I have a very severe back injury, and Ike made sure that my new car "fit " my lower back. I have a very severe back injury, and Ike made sure that my new car "fit " my lower back. More