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Ourisman Chrysler Dodge Jeep Ram of Woodbridge
Woodbridge, VA
933 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 933 reviews
October 23, 2020
Eric B. is awesome and provides the best customer service ever! Grayson the Mechanic is the best. Both are attentive to my needs and ensures my vehicle is taken care of. ever! Grayson the Mechanic is the best. Both are attentive to my needs and ensures my vehicle is taken care of. More
by INTENSE
Employees Worked With
Grayson is awesome!, Eric Boswell
October 20, 2020
I was promised, in writing, that the lights from my trade in 2015 Wrangler JK would be transferred to my 2020 Wrangler JL. I have been stonewalled on several attempts to make this happen. They have failed co in 2015 Wrangler JK would be transferred to my 2020 Wrangler JL. I have been stonewalled on several attempts to make this happen. They have failed continuously. I will never take my business to a Lustine dealership again and I will recommend my friends do the same. It seems like there was one guy who wanted to make things right, unfortunately he wasn't the guy to do it. More
by chucklewis1082
Employees Worked With
Sham Moumen, Kevin Newborn, Matt Lepage, Antonio Ferrari
October 15, 2020
Eric is always great! As a woman, they don't recommend unnecessary repairs which I appreciate. I was a long time Ford customer so I'm glad in here.I love this service department! Thank you! unnecessary repairs which I appreciate. I was a long time Ford customer so I'm glad in here.I love this service department! Thank you! More
by kchamberlain1
Employees Worked With
Eric Boswell
October 15, 2020
Great Service. Traded vehicle in for the purchase of new vehicle. The service and attention to detail was unbelievable! My sales person was very knowledgeable and informative. Will come back! vehicle. The service and attention to detail was unbelievable! My sales person was very knowledgeable and informative. Will come back! More
by Ted 88
Employees Worked With
Sham Moumen, Nahom Hagos
October 06, 2020
Excellent salesman Kevin. Worked hard for us. As did the entire team to include financial services. 10 stars this is our third vehicle from lustine the entire team to include financial services. 10 stars this is our third vehicle from lustine More
by Tom
Employees Worked With
Sham Moumen, Kevin Newborn, Rachel Moss
October 05, 2020
Jariel and Grace were amazing. They handled all my needs and were very knowledgeable about the company and services. They helped me in a time of need and care about my needs. and were very knowledgeable about the company and services. They helped me in a time of need and care about my needs. More
by chamilton.ch28
Employees Worked With
Jariel Curtis, Grace Burgoa
September 28, 2020
promised bumper too bumper and Maintenance up to 100000 miles , when the car needed repair, the general manager Matt told us the guy who sold us the warranty has been fired for different reasons according miles , when the car needed repair, the general manager Matt told us the guy who sold us the warranty has been fired for different reasons according to him and his way of rectifying the issue is to refund us the money we paid for the warranty while the car needed repair than after half an hour on the phone with him he agreed to get it fixed. Part of the warranty we were told we will be given a rental car while it is being repaired. Five days later we received nothing. I called and Matt ..... As I am writing this review Thomas the service director called me to tell me after 4 or 5 day of having my car and repeated calls to the GM Matt , he still doesn’t know the status. He did apologize and told me because of COVID there is few rentals available, we bought the car in the middle of Covid and the rental car was big part of the sales pitch...We needed to purchase a Gladiator, we went to Springfield Jeep and received exceptional service. If I can give them 0 stars I would. Unfortunately it is not an option More
by johnnysarkis
Employees Worked With
Matt Lepage
September 27, 2020
Very professional dealership 20/10. Would definitely do business with again. Answered all my questions accordingly and didn't hesitate to show mr anything I needed to know. business with again. Answered all my questions accordingly and didn't hesitate to show mr anything I needed to know. More
by Caleb T
Employees Worked With
Daniel Khan, Ike Lemuwa, Mike Tatum, Amber Jennings, Marcel Mosley, Nahom Hagos, Jariel Curtis, Antonio Ferrari, James McNeal, Thomas Finley
