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Ourisman Chrysler Dodge Jeep Ram of Woodbridge
Woodbridge, VA
933 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 933 reviews
March 15, 2019
Great overall! Service department... They are Very knowledgeable, always available, on time and clean. I’ll Combe back again. Also Azmi Sabah has a great customer s Service department... They are Very knowledgeable, always available, on time and clean. I’ll Combe back again. Also Azmi Sabah has a great customer service skills he’s the reason why I came back to this dealer. More
by JkRam19
Employees Worked With
Hannah Doray
March 05, 2019
Overall Performance From stepping into the dealer to buy my Jeep, the service has been top notch. Friendly people doing everything in their power to make my experience a From stepping into the dealer to buy my Jeep, the service has been top notch. Friendly people doing everything in their power to make my experience a great one. Getting in for my first oil change was effortless with a next day appointment. These guys and gals are terrific!!! More
by Jenny
Employees Worked With
Hannah Dorey - service rep, Richard Millette
March 02, 2019
Great experience Check in was fast and friendly with Hannah Dorey. She was very knowledgeable. Waiting area was very clean and "female friendly." Checkout was fast and Check in was fast and friendly with Hannah Dorey. She was very knowledgeable. Waiting area was very clean and "female friendly." Checkout was fast and car was driven around front for me. Great experience. More
by Jeep girl
Employees Worked With
Hannah Dorey
February 23, 2019
I have a good experience. Service was done on time. My experience with the Lustine team was great. Hannah and the Service crew took care of my vehicle. I was able to go on our trip for the weekend. My experience with the Lustine team was great. Hannah and the Service crew took care of my vehicle. I was able to go on our trip for the weekend. More
by Lacy
Employees Worked With
Hannah Dorey
January 31, 2019
Service done on time - Great job Regular service interval plus some other recommended maintenance / alignment items completed. Time estimate for completion was right on the money, wh Regular service interval plus some other recommended maintenance / alignment items completed. Time estimate for completion was right on the money, which is very important, as I was on-site waiting. More
by Fleet936
Employees Worked With
Barry Basson
January 25, 2019
Best Oil Change Hannah Dorey was amazing. She took care of all my needs and had my car in and out of service very fast. I definitely recommend checking them out Hannah Dorey was amazing. She took care of all my needs and had my car in and out of service very fast. I definitely recommend checking them out More
by 300
Employees Worked With
Hannah Dorey
January 18, 2019
Several services provided by Lustine. High Expectations! Good morning, I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to fol Good morning, I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to follow. Upon reporting my concern with Mr. David Layton, he immediately noticed and determined that the warranty on Grand Cherokee could cover the necessary repairs after I was previously told I was out of warranty. Mr. Layton’s attention to detail, loyalty to customers, and dedication to ethical practices has encouraged me to spread my experience and why I will return. Mr. Layton assigned my ticket to Thomas Ramey (ASM) and he rapidly determined the necessary service required, ordered the necessary part, provided the name of my Technician (Ashton) and got me into a rental vehicle in a matter of 20 minutes. Mr. Ramey then assigned a service advisor (Sam) that maintained contact with me regarding the status of my vehicle during part shipment and repairs. Understanding that my repairs were time sensitive due to a work related travel using my vehicle Mr. Ramey and Sam ensured that my vehicle actually had a full inspection to determine others needs and safety during the operation of my vehicle. Ashton determined that my brakes were worn to a point that it may have been unsafe and could be a larger cost later if I waited. Mr. Ramey and Sam even went as far as verifying the Mopar Lifetime Limited Warranty on the brakes I had installed 6 months prior. Yes, they did. They didn’t discount my claim that I recently had the front brakes replaced, they verified if the workmanship or part was inadequate. Thus, insuring my security as drive my vehicle outside the state of Virginia today for work related travel. As Lustine Chrysler Dodge Jeep worked on my vehicle for the past 5 days, I can only be thankful that their dedication to service is paramount, attention to detail is crucial to avoid returning the same day for something missed, and Mr. Layton ensures his staff maintain a standard that was emulated in Mr. Ramey, Sam and Ashton. Knowing that my vehicle is now being finished my Wiley today, I look forward to my next vehicle service with a team that is mindful of their work and understand how their service affects a customer’s experience. Mr. Layton, thank you for your attention to detail on my warranty, being honest, respectful and courteous to a customer that will return to your Jeep Service location. I hope that Mr. Nino Sita recognized you and your team for something that may same small, but has a large impact on the name of your organization. Looking forward to picking up my vehicle today. J. Cooper 01/18/2019 More
by J. Cooper
Employees Worked With
Thomas Ramey, David Layton
December 12, 2018
Poor poor and poor Lustine sales manager Mike was very rude, after purchase the van,I call him next day and ask some question about the car performance, very rudely he s Lustine sales manager Mike was very rude, after purchase the van,I call him next day and ask some question about the car performance, very rudely he says that if you have any question ask your nearest Chrysler dealer service. Also the first day there was NO HEADPHONES, NO CHARGING CABLE NO OWNER MANUAL AND NO REMOTE. next day I got some stuff but still owner manual is missing. I am trying to call sales guy Tim and Mike both but no one is picking my phone .. very very bad experience More
by Mastoi01
Employees Worked With
Mike Tatum, Timothy Hall
November 27, 2018
High Pressure I have purchased 19 cars in my life and this was, by far, the worst and most high pressured experienced. I’ll try to keep this short – I came to this I have purchased 19 cars in my life and this was, by far, the worst and most high pressured experienced. I’ll try to keep this short – I came to this dealership on a Saturday morning looking at a new Wrangler they had on their lot. After going back and forth with numbers for about an hour, they couldn’t agree with my price (32K). Everything civil and I wasn’t mad or upset. I understand they’re trying to sell a car but they were extremely aggressive and I got to the point where I was “off balance” – So I left. I was in my car backing out when the salesman said “we can do the deal” – which I assumed they met my price of 32K. I was so ‘flustered’, I said no thanks and left. I felt guilty because they did spend a couple of hours with me. So later that night I get a call from a different sales manager and said the deal is still on the table – so I told I’d come by Sunday and sign the papers for 32k. So Sunday comes, I’m excited about my car, etc…..I get there and the original sales manager (Brandon Shanahan) I was dealing with met me. He was almost a different man. His attitude turned 180 degrees. It was almost like he was ticked off with me that I didn’t make the deal the day before…..anyway, he tells me he’s got to look at the deal. Comes back with a price of 32.7K (the manager that called me the prior night wasn’t in). I know it’s only $700 but that’s a big deal to me -That and I felt like they were playing games. I regret not getting up and walking out but at this point I was emotionally attached to the car and they knew it and took advantage of that. Settled on 32.5. Two weeks later, I honestly still can’t enjoy my new car because I feel that I was taken advantage of. I’m sick that I gave them my business. They got an extra $500 out of me but it prompted me to write this review and I will make sure none of my friends or family members - who all come to me when they're buying a car - walk into that dealership. Side note: I did email the General Manger with my experience prior to writing this review and got crickets……also, my salesperson, Chris Baskin was great. Nice guy. More
by JA
Employees Worked With
Brandon Shanahan
November 24, 2018
Ike the best! Ike is an outstanding Sales Professiona! He made me feel confident about the decision I was about to make. I would recommend Ike for a Nobel Peace Pr Ike is an outstanding Sales Professiona! He made me feel confident about the decision I was about to make. I would recommend Ike for a Nobel Peace Prize! More
by Desiree
Employees Worked With
Ike Lemuwa
