Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Anther great visit! Great 2nd visit to this location, I live near Koons Tysons and travel to Woodbridge to have my car serviced here! Hannah was great! She offered a loan Great 2nd visit to this location, I live near Koons Tysons and travel to Woodbridge to have my car serviced here! Hannah was great! She offered a loaner, kept me up to date with the repairs/ turn around time, and explained processes clearly! Will recommend to friends and family! More

Great overall! Service department... They are Very knowledgeable, always available, on time and clean. I’ll Combe back again. Also Azmi Sabah has a great customer s Service department... They are Very knowledgeable, always available, on time and clean. I’ll Combe back again. Also Azmi Sabah has a great customer service skills he’s the reason why I came back to this dealer. More

Overall Performance From stepping into the dealer to buy my Jeep, the service has been top notch. Friendly people doing everything in their power to make my experience a From stepping into the dealer to buy my Jeep, the service has been top notch. Friendly people doing everything in their power to make my experience a great one. Getting in for my first oil change was effortless with a next day appointment. These guys and gals are terrific!!! More

Great experience Check in was fast and friendly with Hannah Dorey. She was very knowledgeable. Waiting area was very clean and "female friendly." Checkout was fast and Check in was fast and friendly with Hannah Dorey. She was very knowledgeable. Waiting area was very clean and "female friendly." Checkout was fast and car was driven around front for me. Great experience. More

I have a good experience. Service was done on time. My experience with the Lustine team was great. Hannah and the Service crew took care of my vehicle. I was able to go on our trip for the weekend. My experience with the Lustine team was great. Hannah and the Service crew took care of my vehicle. I was able to go on our trip for the weekend. More

Service done on time - Great job Regular service interval plus some other recommended maintenance / alignment items completed. Time estimate for completion was right on the money, wh Regular service interval plus some other recommended maintenance / alignment items completed. Time estimate for completion was right on the money, which is very important, as I was on-site waiting. More

Best Oil Change Hannah Dorey was amazing. She took care of all my needs and had my car in and out of service very fast. I definitely recommend checking them out Hannah Dorey was amazing. She took care of all my needs and had my car in and out of service very fast. I definitely recommend checking them out More

Several services provided by Lustine. High Expectations! Good morning, I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to fol Good morning, I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to follow. Upon reporting my concern with Mr. David Layton, he immediately noticed and determined that the warranty on Grand Cherokee could cover the necessary repairs after I was previously told I was out of warranty. Mr. Layton’s attention to detail, loyalty to customers, and dedication to ethical practices has encouraged me to spread my experience and why I will return. Mr. Layton assigned my ticket to Thomas Ramey (ASM) and he rapidly determined the necessary service required, ordered the necessary part, provided the name of my Technician (Ashton) and got me into a rental vehicle in a matter of 20 minutes. Mr. Ramey then assigned a service advisor (Sam) that maintained contact with me regarding the status of my vehicle during part shipment and repairs. Understanding that my repairs were time sensitive due to a work related travel using my vehicle Mr. Ramey and Sam ensured that my vehicle actually had a full inspection to determine others needs and safety during the operation of my vehicle. Ashton determined that my brakes were worn to a point that it may have been unsafe and could be a larger cost later if I waited. Mr. Ramey and Sam even went as far as verifying the Mopar Lifetime Limited Warranty on the brakes I had installed 6 months prior. Yes, they did. They didn’t discount my claim that I recently had the front brakes replaced, they verified if the workmanship or part was inadequate. Thus, insuring my security as drive my vehicle outside the state of Virginia today for work related travel. As Lustine Chrysler Dodge Jeep worked on my vehicle for the past 5 days, I can only be thankful that their dedication to service is paramount, attention to detail is crucial to avoid returning the same day for something missed, and Mr. Layton ensures his staff maintain a standard that was emulated in Mr. Ramey, Sam and Ashton. Knowing that my vehicle is now being finished my Wiley today, I look forward to my next vehicle service with a team that is mindful of their work and understand how their service affects a customer’s experience. Mr. Layton, thank you for your attention to detail on my warranty, being honest, respectful and courteous to a customer that will return to your Jeep Service location. I hope that Mr. Nino Sita recognized you and your team for something that may same small, but has a large impact on the name of your organization. Looking forward to picking up my vehicle today. J. Cooper 01/18/2019 More