Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Worst customer service humanly possible The second I purchased the vehicle I became a number and any form of human compassion ended. I purchased my vehicle the first few days of October 2017 The second I purchased the vehicle I became a number and any form of human compassion ended. I purchased my vehicle the first few days of October 2017 and the bank I had my trade at was closed so we estimated the pay off value. The value was off and ended up being nearly $900 over, at which point the dealership assured me I would be refunded quickly. I have called on more than 10 occasions to workers and supervisors in the service, sales, finance and management department and not a single person will call me back to tell me where the money owed to me is. I cannot recommend strongly enough to NOT buy a vehicle from this dealership ever. it's not closing in on two months later with no refund and no call backs. More

Jason Dill should be reviewed by A.G HERRING OFFICE He's a con artist in my opinion. He sold us a van that was in a major accident with "clean car fax" the vehicle pulls to the left . he said they wo He's a con artist in my opinion. He sold us a van that was in a major accident with "clean car fax" the vehicle pulls to the left . he said they would not return the vehicle that we paid upfront for .. His lustine dodge ratings on google are almost all 1 stars ratings He promotes pushy sales tactics that make customers feel forced in to something. If you are woman don't even think about dealing with lustine dodge. They really take advantage of you. More

2017 Grand Cherokee Overland Price increased in an Hour Submit a TrueCar request for a 2017 Jeep Grand Cherokee Overland at 4:20 p.m. received an email with the quoted price. At 4:55 p.m. received another e Submit a TrueCar request for a 2017 Jeep Grand Cherokee Overland at 4:20 p.m. received an email with the quoted price. At 4:55 p.m. received another email with the dealer discount reduced by $1000.00. WOW!!! More

Cheating! I came for an oil change and multi-point inspection for my vehicle with 40k miles. Service advisor Harry Stein came up with the list of repairs to be I came for an oil change and multi-point inspection for my vehicle with 40k miles. Service advisor Harry Stein came up with the list of repairs to be done: rear rotors pitting and rusting, causing pads to wear unevenly ($627.43), Brake flush (139.39), Fuel induction service: Clean carbon build up inside of heads (194.95), engine and cabin air filters (expected those). He warned me that it is dangerous to drive and this repair is very important to perform as it is a safety issue. I got really surprised by damaged rotors and, because I live close by, I decided to talk with my husband. He said it didn't sound right for such a low mileage vehicle to have rotten rotors and he suggested me to go to another dealership for the second opinion. I made an appointment for multi-point inspection in another dealership, who found only cabin and engine filters had to be replaced, on top of that i ordered state inspection to be performed, which passed and all vehicle checkup marks were green. Total bill was $112 instead of over 1K. Sorry for the long story, but be aware! I consider service advisor Harry Stein had an attempt to steel and I think he damaged the reputation of all dealership. I will never go to this dealership and will tell my friends too. 0 More

Purchase with Jeep Wrangler trade. Terrific experience! Second time we bought from this location. We knew what we needed to pull our trailer and what creature comforts we wanted. Overal Terrific experience! Second time we bought from this location. We knew what we needed to pull our trailer and what creature comforts we wanted. Overall, salesmen didn't pressure us, thoughtful, respectful and we reached a deal. Highly recommend. More