Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Drayven was honest, transparent and easy to work with. This was a great car buying experience. This was a great car buying experience. More

Drayven was excellent! From the beginning he worked on a price that satisfied us both and was very clear on numbers and any fees. He has the paper work ready for me when I From the beginning he worked on a price that satisfied us both and was very clear on numbers and any fees. He has the paper work ready for me when I arrived and it was a quick deal on a new Grand Cherokee. Highly recommend Drayven! More

We were able to see a used 2023 Toyota 4Runner online prior to arriving. We made contact with the dealership and agreed upon a price in a short amount of time with excellent assistance from Drayven Clin prior to arriving. We made contact with the dealership and agreed upon a price in a short amount of time with excellent assistance from Drayven Cline. He did an excellent job in accompanying us as we came from out of state to pickup the vehicle. We are very happy with our purchase and would recommend this dealership to others. More

Great experience with the dealership. Thank you. Good deal and good luck. 1 2 3 Thank you. Good deal and good luck. 1 2 3 More

I drove from New Jersey to purchase the jeep. They were amazing from the first phone call to the final paperwork. Thanks again Drayven you were great and will be purchasing out next car from y They were amazing from the first phone call to the final paperwork. Thanks again Drayven you were great and will be purchasing out next car from you very soon. More

If I could give a 0, I would. My car has been in and out of this dealership since May 2025 for the same cylinder misfire issue. Each time, they kept my vehicle for 1–2 months at a My car has been in and out of this dealership since May 2025 for the same cylinder misfire issue. Each time, they kept my vehicle for 1–2 months at a time, only for the check engine light to come back on shortly after I got it back. This cycle has repeated multiple times throughout the entire Summer until now. The issue was covered under warranty, yet they continued to replace the same part over and over, even though it was obvious that it was not the underlying problem. Meanwhile, I spent a significant amount of money on rentals and had to practically beg for a loaner, despite this being an ongoing issue that was not caused by me. After my car was in the shop for another two months, I finally received it back last week — only for the check engine light to come back on one day later. At this point, it feels extremely sketchy, as if the light was simply cleared without the actual problem being fixed. Now I’m being told that another diagnostic shows additional codes that “may not be covered under warranty.” How is that my responsibility when I haven’t even had possession of the car or driven it for months? It strongly appears that mistakes made while servicing the vehicle caused further issues. On top of all this, there has been a complete turnover of staff since my car has been in their possession, which honestly says a lot about what may be going on behind the scenes. This dealership waste people’s time without actually resolving the problem. It’s an inconvenience. Do not walk — RUN from this dealership. Save yourself the time, stress, and financial loss. More

Turned in vehicle for oil change and tire rotation. Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hou Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hours. More

I want to start by saying, I worked for a dealership for many years; so I am aware of issues that happen, not on purpose and by accident. So, when I type this (my first dealer rating ever) I write this ou many years; so I am aware of issues that happen, not on purpose and by accident. So, when I type this (my first dealer rating ever) I write this out of sheer frustration after having history and understanding with behind the scenes knowledge. My sales person was nice, but if you make an online contact; this will not be the same person that you deal with at the dealership. This makes sense, but also should be said before you arrive. (Dealer advantage tactic 1). The used vehicle was in very presentable condition, 9/10. TRACKER! The day after I purchased the truck, I realized they added a tracker to my car. They tried to sell this to me at the xxx, but I refused. NO WHERE in the paperwork or verbally was I told that a tracker would be on my new purchase. I removed the tracker, called to complain and told them if they wanted the trackers where they could locate it. NO RETURN CALL from the SALES MGR! Trade In and shadiness happens here! Super low balled, but that is to be expected. We reached an agreement on prices (trade and purchase) BUT .... It turned out that they waited 6 weeks to pay off my trade; so I incurred another payment as well as addition day %. Mind you, I had to call the bank to get payoff and get a daily % increase for payoff. So, in total, Oursiman cost me almost $500 by paying off the loan 5 weeks after I traded it and in extra % charges. I want my money back! The contract listed payoff and what they paid was $460 less! This is blatant theft! I have left numerous messages for the Sales Mgr to call me back, Not a peep! Now on week 7 of owning the truck and my temp tags are 3 weeks expired and no titling, new tag, or final singed paperwork has been mailed to me. I live 4.5hrs from the Ourisman in WV, Again, I was told this would not be an issue, actually, Rick (who was very professional) made it a point before me that overnighting me a new temp tag, paperwork, etc would not be an issue. If it wasn't for the shadiness of payoff of my trade in and the 100% lack of Sales and Sales Mgr responses after the sale, it would have been a good experience. But the fact that this group seems to have a systemic issue with lack of after sales customer care should tell everyone all that you need to know; you are just a number today and that they do not care about you as a next customer. I'd love for this post to get any positive attention from this dealership; but again, the lack of response thus far even to find out where my tags and paperwork are is incredibly disheartening. And living in a place where I can't just drive 9hrs round trip to "HOPE" when I arrive my trade in "refund" , tags and paperwork will be waiting; this treatment is beyond unacceptable! *** I also forgot to mention *** Even though I came reapproved from VACU, the salesperson took all my vital 411, I asked for what, he said that "it was for the purchased paperwork;" but in fact he ran my credit again on the dealership portal at his desk! I had suspected this the case; but it was confirmed when a slew of emails came in from agencies and lenders... Again, more shady stuff! More

On my way between Montreal and Florida, my jeep experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. Once the diagnosis was made (very quickly), he worked hard to get us back on the road as soon as possible so that we could enjoy our family vacation. Simply the best! Thank you, John! More

I brought my 2015 Grand Jeep Cherokee for a service call due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the begin due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the beginning the attention to detail provided by my Service Advisor John Davitt, was exceptional. He listened to my concern provided timely feedback and got me in a rental as early as possible. John kept me abreast of all major milestones and I feel very valued as a customer. There was never any ‘xx’. John you have restored my faith in car dealerships. Treat everyone like you treated me. You truly love your job!! Irwin. May 2024. More