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Ourisman Chrysler Dodge Jeep Ram of Woodbridge
Woodbridge, VA
976 Reviews
When car shoppers want to shop for a wide selection of new vehicles and exceptional used car deals, they come to Ourisman Chrysler Dodge Jeep Ram of Woodbridge. We are conveniently located in Woodbridge, VA so we serve drivers from all around the area. We're much more than just a source for exciting new Chrysler, Dodge, Jeep, and Ram vehicles. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site CDJR service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 976 reviews
October 25, 2011
A genuine interest in pleasing the customer and getting the job job right. Friendly people that cannot do enough to take care of their customers. I bought my car there and have my car serviced there. The s the job job right. Friendly people that cannot do enough to take care of their customers. I bought my car there and have my car serviced there. The sales people are understanding, the service people great and the general manager is the best I've ever dealt with. I have already recommended them and will continue to recommend them to family and friends for purchases or service. More
by curtswift
Employees Worked With
Mike Engle, Barry Barton, Vicky Koons
October 23, 2011
My wife & I have been coming to this dealership since 2004 & since then I have purchased 4 vehicles from them. Truth be told, buying a new vehicle isn't much fun until you drive it off the lot. Right n 2004 & since then I have purchased 4 vehicles from them. Truth be told, buying a new vehicle isn't much fun until you drive it off the lot. Right now we have a 2008 Jeep Liberty & a 2009 Dodge Challenger RT and we use the dealership for most if not all our service needs. The main reason for that is the attention & the great customer service we receive from Troy Robb; in my book he's the the best service rep there. More
by steelertroy
Employees Worked With
Troy Robb
October 20, 2011
When I became a Dodge owner in 2006, I was skeptical of what to expect since I had been a loyal Ford owner for so many years. But I can tell you, that I am very proud that I took the leap. Lustine Dodge what to expect since I had been a loyal Ford owner for so many years. But I can tell you, that I am very proud that I took the leap. Lustine Dodge has been nothing but exceptional across the board! I actually do not mind bringing my Durango in for service as I feel it gives me a chance to catch up with people that I consider my friends and not just my dealer! Great job, Lustine! More
by zackrozga
Employees Worked With
Troy Robb
October 14, 2011
I truly enjoyed my buying experience at Lustine. My Sales associate Darnel Gambill was extremely helpful in finding me a car that suited what I was looking for. Mike Weakley, the sales manager was ins Sales associate Darnel Gambill was extremely helpful in finding me a car that suited what I was looking for. Mike Weakley, the sales manager was instrumental in making me "a deal I could not refuse". He assisted me with getting the price, interest rate and monthly payment that I was looking for. Don Winstead in finance helped to finalize the deal and made signing as much of a pleasure as I could imagine. My experience at Lustine Chrysler Dodge Jeep was a car buyers dream and I would definitely buy another car from them. Thank you! More
by padron40
Employees Worked With
Darnel Gambill, Mike Weakley, Don Winstead, Mike Eagle
October 09, 2011
To whom it may concern, My husband and I have To whom it may concern, My husband and I have been coming to Lustine dodge for 7 years. Six of those seven years my husband has been the dodg To whom it may concern, My husband and I have been coming to Lustine dodge for 7 years. Six of those seven years my husband has been the dodge owner. The end of July last year I bought my first dodge a caliber. I knew the service I was going to get would be excellent because my husband was always satisfied which is sometimes a hard thing to do. The first time I talked to Troy it was 3 years ago when my husband bought a dodge stratus it had some minor issues Troy had them taken care right away. Three years later I bought my Dodge caliber Troy remembered who I was after speaking to me once 3 years ago. This means alot me since I am in customer service and feel there is alot of disservice going on. Since then my husband and have always trusted him with vehicles his honesty and true belief in the brand really shows he is the complete package. It is such a great privilege to have helping me take of my cars needs. Sincerely, Jean Pulley More
by Jean1029
Employees Worked With
Troy Robb
October 04, 2011
I purchased a 2011 Ram Bighorn in August... The team at Lustine is the best. These employees care about you, and I challenge anyone to find the professional and courteous service that Lustine gives you any Lustine is the best. These employees care about you, and I challenge anyone to find the professional and courteous service that Lustine gives you anywhere else. Lustine gives you the total package. It was a great experience and still is... Dodge Rams are the best! Donnie really helped me thru the buying process. He saved me 5k in rebates and Brandy was very informative on the Auto for Life and bumper to bumper packages. She also got me excellent financing. After my initial purchase, I went back to get some aftermarket work done. Melissa is so awesome. She went above her call of duty and took care of every little detail, she is amazing. The bottom line, I recommend Lustine Dodge-Chrysler-Jeep in Woodbridge VA. More
by cdm256
Employees Worked With
Donnie Lancaster, Melissa Scheid & Brandy
September 27, 2011
My wife and purchased a 2011 Jeep Grand Cherokee from Matt Lepage (New Car Manager) and Donnie (Sale Person). After agreeing to the terms, i sat down with the finance office who notified me that our down Matt Lepage (New Car Manager) and Donnie (Sale Person). After agreeing to the terms, i sat down with the finance office who notified me that our down payment would be lower than we anticipated, but that my monthly payment would be lower as well so it’s all for the better. I asked him to double check and make sure. He did, and said his manager approved the numbers. I gave him my credit card and he charged it and I signed the receipt. I then told Matt that the deal was better than I expected. He joked with another associate and said it sounds like an AR problem. I then left the dealership. Four days later, i noticed that my credit card had been charged an additional $2,500.00 without my permission or authorization by Lustine. I immediately contacted Lustine’s General Manager, Mike Engle. He did absolutely nothing except question my integrity and tell me he was a Marine and that his dealership did nothing wrong. He said that if I stop payment on the charge, he would have to take back the vehicle, because that what we originally agreed to. I then asked him for a receipt of the $2,500.00 transaction and who authorized the charge. It’s been over a week and he has ignored my requests. The vehicle is great , however the fact is, Lustine Jeep of Woodbridge, charged my credit card without my permission, authorization or even knowledge. This could have easily been resolved with a phone call from the dealership prior to making any charges but they tried to sneak around the issue without my knowledge and then refused to address the issue properly once I contracted them. I truly believe that Matt Lepage and Mike Engle are nothing but ignorant sales people who are only out to get over on whoever they need to, to make a sale. I would not recommend Lustine Jeep of Woodbridge to anyone as long as those two are in a management positions there. If this issue get resolved, I will update this review, but my opinion will stay the same… More
by clhall_21
Employees Worked With
Mike Engle and Matt Lepage
September 15, 2011
I went in for scheduled maintenance and engine light. Mr. Troy Robb was very polite and informative. GREAT CUSTOMER SERVICE WITH A SMILE!!! Im very pleased with the service I had done. Keep up the good work Troy Robb was very polite and informative. GREAT CUSTOMER SERVICE WITH A SMILE!!! Im very pleased with the service I had done. Keep up the good work and keep giving Great customer service More
by mtracy73
Employees Worked With
Troy Robb
September 15, 2011
After coming by this dealership a lot. I feel ripped off this dealership sells used cars and adds reconditioning fees to their used cars. That wouldn't of been a problem if the price for the reconditioning this dealership sells used cars and adds reconditioning fees to their used cars. That wouldn't of been a problem if the price for the reconditioning fee did not change for every car. They told me "the price of the reconditioning fee is to fix any issues with the car and to clean it up". So after buying the car and paying that I fee I see that the car still has juice spilled on the console the trunk had some gross content in the corner and the car had some spots of rust in the paint. What is the the point of me paying a reconditioning fee if you are not going to fix all the problems with the car. If I could I would return the car and ask for my money back. More
by STShorty
Employees Worked With
Ron Boston
August 19, 2011
Went in specificaly for the 2011 Dodge Ram Longhorn Laramie, got a great deal and over 10,000 in rebates. Darlene went over all pakages and explained exactly what i was getting...This Lady has her stuf Laramie, got a great deal and over 10,000 in rebates. Darlene went over all pakages and explained exactly what i was getting...This Lady has her stuff togather and is the definition of friendly customer service...Lustine is a great dealership and i think the mojority goes to her More
by michaelnasworthy
Employees Worked With
darlene breeden and shahzad
