Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Well, its kind of love story. I went there to help my friends getting new car. I had an AUDI A6 2006 in GREAT shape, and i didnt think I'll find anything better. I start looking for a car for my friend b friends getting new car. I had an AUDI A6 2006 in GREAT shape, and i didnt think I'll find anything better. I start looking for a car for my friend but then I talked with "MIKE" the manager and he offered me a great deal "for me" its maybe sound crazy for the others :) the offer is to trade my AUDI 2006/78000 Mile with a Hyundai Genesis 2011/15000 Miles with LIVE WARRENTY and manufacturer warranty for another 19000 Miles... well its sound great and its. Let me tell you about the ppl there... "Darlene Breeden" I love to call her "Darling Brand new" lol, she is Awsome lady with funny character and she is the type of person you love to hung out with as friend NOT just deal with her in "Dealership". "Mike" or the "big boss" he is the manager but you can feel his humorous soul.. I now mybe you dont like a "smoker guy" but I do smoke so we smoked togother and descuss the deal even out side the desk inviroment with more friendly way and he gave me "Great offer with AMAZING extra care". "John Robinson" he is the sales professional..he is ready to answer any qustion and also advice you whats fit your needs and budget... he take care deleviring my (LOVELY GENESIS" with full gas tank and clean in and out body. as a result... during my car shoping experance.. I can tell these ppl in Lustine want you to be HAPPY First and I like there #1 Rule " if we dont take care of the customer...some body will" so if you are shoping a new or Pre-owned car... dont miss the (Lustine Chrysler Dodge Jeep/Woodbridge) AMAZING,CONFORTABLE,EAZY,PRICE,FINANCE,RATE GREAAAAAAAAT EXPERIANCE...THANK YOU GUYS AND I VISIT YOU AGAIN AS FRIEND AND SURE AS A COUSTEMER. A.M. More

I recently purchased a Jeep Wrangler from Lustine. I initially submitted an online price inquiry through Lustine's website. Melissa Scheid responded to my inquiry within 24 hours and asked to arrange fo initially submitted an online price inquiry through Lustine's website. Melissa Scheid responded to my inquiry within 24 hours and asked to arrange for a test drive. Melissa also took the time to introduce me to one of her coworkers (Matt) in the event she was not there when I arrived for my test drive. When I arrived at Lustine, Melissa was busy with another customer, but she took the time to make sure I was assisted by another one of her coworkers (Phil). After test driving a vehicle, I asked to receive a quote on the purchase of a specific vehicle and also requested a quote for my trade-in. I appreciated Lustine's very fair, no-haggle approach (this was not the same experience I had at other dealerships such as Koon's). The offer I received was more than fair and Darlene Breeden took the additional time to find out the additional cost of adding a navigation system to the vehicle that I wished to purchase. Once we agreed on a price, Darlene walked me through some additional service options and turned me over to finance. The individuals working in finance were equally helpful and professional. Overall this was a great experience and took a lot of the pain out of the car buying process. I look forward to doing business with Lustine in the future. More

We bought a new 2010 Jeep Liberty Renegade in January of 2011. Over the VERY hot weekend when it was 106 degrees, our AC started to blow only hot air. We drove to Lustine to find out what the problem was. W 2011. Over the VERY hot weekend when it was 106 degrees, our AC started to blow only hot air. We drove to Lustine to find out what the problem was. We did not have an appointment, but Jennifer Bartley was able to help us out and have a tech look at the AC. The tech found that the low pressure had a leak. Jennifer informed us of this and let us know that they had to order the part. She also informed us that they normally drain all the fluid out, but because the weather was so hot they recharged the AC for us. Jennifer did tell us that it was under warranty. Jennifer and the tech had us in and out in about 30-40 minutes. Any time I have dealt with Jennifer, she has been very informative and pleaseant. She has very good customer service skills. It is very nice to be able to take your car in for service and know that you are going to get GREAT customer service and an explanation of what is wrong with the car and what they need to do to fix it. More

I purchased a new Jeep Wrangler in March, and in June I had a problem with the Sirius radio. I called the dealership several times and no one provided me assistance. Then I spoke with Darlene and she was had a problem with the Sirius radio. I called the dealership several times and no one provided me assistance. Then I spoke with Darlene and she was outstanding! She was friendly, very helpful, and was able to resolve my problem immediately! Darlene's customer sevice far surpassed any other employee I dealt with at Lustine. More

Darlene and Nubia both went out of their way to help me out. They both were very helpful in getting my van back to me ASAP. out. They both were very helpful in getting my van back to me ASAP. More

Outstanding customer service by both Darnell and Matt. I will highly recommend to all of my friends and family to buy any future vehicles from Lustine Dodge. They were both very professional and accomodati will highly recommend to all of my friends and family to buy any future vehicles from Lustine Dodge. They were both very professional and accomodating to what I wanted and worked with me until the best possible deal could be made. More

Purchased a 2011 RAM 1500 - EXPRESS truck. Original sales experience went well. When I arrived, Salesman and New Car Manager honored pricing previously agreed to over email. New purchase and trade-in sales experience went well. When I arrived, Salesman and New Car Manager honored pricing previously agreed to over email. New purchase and trade-in Financial paperwork went smoothly and without delay. * Returned approx 2 weeks later for installation of "WE OWE" items: tri-fold tonneau cover and underbed liner. Darlene Breeden was very helpful and even provided a Logo / Brand hat for my having to wait a little longer than originally told. * So far, my experience with Lustine has been great; and would recommend to anyone asking for recommendation on Dodge / RAM products. James "Todd" Taylor More

Our salesperson John was friendly, not pushy, and was very proactive in trying to help us make the deal that would make sense for us. Darlene, who talked us through the vehicle add-on options and ove very proactive in trying to help us make the deal that would make sense for us. Darlene, who talked us through the vehicle add-on options and overall customer support, was very knowledgeable and gave us the info we needed in the most concised manner possible (at our request!). Great experience! More

The dealership is the worst I have ever been too. And what is worse is that in order to get the star rating up on the web, mike engle sits at his computer and replies to the reviews with 5 stars. STAY AW what is worse is that in order to get the star rating up on the web, mike engle sits at his computer and replies to the reviews with 5 stars. STAY AWAY!! I won't suggest another dealer so that you think that I am some sort of plant. But STAY AWAY FROM THIS DEALER NO MATTER WHAT!!! More