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Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Woodbridge, VA

4.6
1,009 Reviews
When car shoppers want to shop for a wide selection of new vehicles and exceptional used car deals, they come to Ourisman Chrysler Dodge Jeep Ram of Woodbridge. We are conveniently located in Woodbridge, VA so we serve drivers from all around the area. We're much more than just a source for exciting new Chrysler, Dodge, Jeep, and Ram vehicles. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site CDJR service center.
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14211 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 1,009 reviews

November 05, 2011

I was impressed with the professionlism and friendliness of Shahzad. Not only did he give me a time for completion of work but was done in under the time quoted. A great experiece overall. More

by mj1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahzad Islam
November 04, 2011

Due to a rather complicated set of circumstances, I did not buy the Jeep Grand Cherokee I was looking for from Lustine. But it was for the lack of Mr. LePage doing the absolute best he could to work with m More

by dogboy00
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt LePage, Darnell Gambill, Matt Lepage
November 01, 2011

I recently purchased a new Jeep Wrangler from Lustine had some issues with the detailing shop and getting tags/title. I expressed my frustrations and was immediately contacted by the general manager Mike En More

by WhosUrBuddiee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Engle
Nov 03, 2011 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

MR. WhosurBuddie- I greatly appreciate the kind words and the review. You definetely were well within reason to be frustrated and express that frustration. In the end I am thrilled you will be enjoying yoru new JEEP, and I cannot wait to see all you have done with it. And in regards to your user name, you definetely have a buddy at Lustine!

October 25, 2011

A genuine interest in pleasing the customer and getting the job job right. Friendly people that cannot do enough to take care of their customers. I bought my car there and have my car serviced there. The s More

by curtswift
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Engle, Barry Barton, Vicky Koons
October 23, 2011

My wife & I have been coming to this dealership since 2004 & since then I have purchased 4 vehicles from them. Truth be told, buying a new vehicle isn't much fun until you drive it off the lot. Right n More

by steelertroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Robb
October 20, 2011

When I became a Dodge owner in 2006, I was skeptical of what to expect since I had been a loyal Ford owner for so many years. But I can tell you, that I am very proud that I took the leap. Lustine Dodge More

by zackrozga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Robb
October 14, 2011

I truly enjoyed my buying experience at Lustine. My Sales associate Darnel Gambill was extremely helpful in finding me a car that suited what I was looking for. Mike Weakley, the sales manager was ins More

by padron40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnel Gambill, Mike Weakley, Don Winstead, Mike Eagle
October 09, 2011

To whom it may concern, My husband and I have To whom it may concern, My husband and I have been coming to Lustine dodge for 7 years. Six of those seven years my husband has been the dodg More

by Jean1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Robb
October 04, 2011

I purchased a 2011 Ram Bighorn in August... The team at Lustine is the best. These employees care about you, and I challenge anyone to find the professional and courteous service that Lustine gives you any More

by cdm256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Lancaster, Melissa Scheid & Brandy
September 27, 2011

My wife and purchased a 2011 Jeep Grand Cherokee from Matt Lepage (New Car Manager) and Donnie (Sale Person). After agreeing to the terms, i sat down with the finance office who notified me that our down More

by clhall_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Engle and Matt Lepage
Nov 02, 2011 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hello Miss customer- I have waited to respond to this review until I was able to resolve the issues that were outstanding. Once again I apologize for your entire experience. I think that everyone involved had nothing but the best of intentions, as you had obviously received the best price from Lustine as you passed 4 dealers to come here. So I assure you that we did not get anything over you, as you are a very educated consumer that came in knowing all information. And in regards to the credit card issue, I again will apologize. We can go on and on about this, but the fact is that you agreed and signed knowing the downpayment was $3200.00, but left only having paid $700.00 of that downpayment. I agree that this would not have happened if not for the poor job done by my finance manager at the time, but I think you will also agree that everyone makes mistakes. You are not saying we over charged you by $2500.00, you are only stating that we charged you the balance that was owed. And I have apologized to your husband for anything that I might have said that offended him, because I am man enough to admit when I make a mistake. I appreciate the service your husband has given to his country, and being a Marine, I know the value of being true to your word and I know how much integrity means to your husband. With that being said, I also assure you that I am not just an "ignorant sales person who is only out to get over on whoever they need to". Fact is, I am a veteran of the United States Marine Corps, I am a father, a husband, and employ a staff full of former military so that my closeness with the military and good relationship with the surrounding bases stays intact. I care about my customers and my employees, and do not feel it necessary to fire an employee for one mistake. Because that is what it was, it was one mistake. We have done everything in our power to assist you since, and to date I understand you are still unhappy. I have given you 2 years of Chrylser oil changes for free just as a token of my appreciation and an expression of my sympathy that you had to go through any of this. All of this was over something very simple, and I think you can agree to that. You walked in knowing your payment, downpayment, term, rate, etc...Never did we try to renegotiate or add additional charges, and you walked out with the same deal that you were so happy to get in the beginning. I also want to say that Matt Lepage is a college grad who played baseball in Kentucky. He is a great father, a great husband, and an even better employee. He is one of the most honest and hard working people I have ever met. I wish I could find 10 of him. And one final comment. I have offered from the beginning to reverse the entire deal and offered you a full refund of your downpayment despite any miles that were put ont he car. You declined this offer. You only declined it because you know you received the best possible deal from Lustine. I am sorry that you have not mentioned that anywhere int he post. If the experience was that poor and we were only attempting to get over on you, why would you not return the vehicle when I made you that offer?

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