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Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Woodbridge, VA

Overview
Employees
Reviews
Vehicles
4.4
976 Reviews
When car shoppers want to shop for a wide selection of new vehicles and exceptional used car deals, they come to Ourisman Chrysler Dodge Jeep Ram of Woodbridge. We are conveniently located in Woodbridge, VA so we serve drivers from all around the area. We're much more than just a source for exciting new Chrysler, Dodge, Jeep, and Ram vehicles. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site CDJR service center.
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14211 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 976 reviews

September 29, 2010

This is my letter to Mr Barton, Service Manager for Lustine chrysler I wish to thank you and all the people that were involved in getting the U-Conect for me and installed in a professional mann More

by mariesmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Robb, Barry Barton
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August 14, 2010

Darlene did a great job informing the Scouts on all aspects in purchasing a car such as: financing a car, credit score (Bad vs Good), insurance and of course the paper work one has to do. The Scouts a More

by Scouts
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darlene Breeden
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Sep 03, 2010 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Dear Customer, Thank you so much for your review and kind words about our staff at Lustine Automotive, we take great pride in our team and ensure they deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Best regards, The Lustine Automotive Team

July 14, 2010

My husband and I popped into your dealership to test drive the white Sebring convertible. Although we were interested in this vehicle, we had no intention of purchasing a car last night, however Darlen More

by jotino123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Breeden / Hollis Batts
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Sep 03, 2010 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Dear Customer, Thank you so much for your review and kind words about our staff at Lustine Automotive, we take great pride in our team and ensure they deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Best regards, The Lustine Automotive Team

May 28, 2010

This dealership needs a better understanding of customer service, they do not honor their warranites, do not return phone calls. The used car sales office tried to up the phone quoted price, the finance d More

by msbrwne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Engle, GM
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Jul 25, 2010 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I understand that you had a problem getting your addon installed. Has this been taken care of now? Also, was the the car still under factory warranty when it was purchased? If so, the manufacturers warranty will supercede all other warranties. Having said that, have these problems been rectified? It is our intenetion to do everything we can to make you a happy Lustine customer. Please do not hesitate to call me at 888-381-0619 if I my assist you in any way. I look forward to hearing from you. Malcolm A. Campbell Internet Sales Manager Lustine Auto Mall Woodbridge, VA. 22191

Jul 25, 2010 -

msbrwne responded

The addon was never installed and 60 days after purchase I finally requested a refund, because of the lack of commitment from the dealership. The vehicles mileage was under manf warranty but not the time, so no it was not under warranty. I was sold at the time of purchase what I was told was a bumper to bumper warranty. However, the warranty company will not cover the brake sensor which is what is causing the cruise not to kick in. I was also told by Lustine that the dealership included a bumper to bumper warranty for the first 30 days or 1000 miles. The cruise is still not fixed and the products/ warranty from Lustine has not been willing to address it. The ongoing problems and the lack of commitment from Lustines has made my purchase anything but a happy Lustine customer.

Jul 28, 2010 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hi Msbrwne, In an attempt to help sway you opinion of us and improve your experience, I would like to help you get the cruise control thing resolved. To do this, I need to know your First and Last name, the year make and model of the car. None of this information will be made public. We really are committed to doing everything we can to assure that our customers have the best possible experience at Lustine Dodge Jeep Chryler and receive the highest level of customer service after the sale. Please give us this one last chance to demonstrate our commitment to you. We appreciate you as a customer. Warm regards, Malcolm Campbell 888-381-0619

Jul 28, 2010 -

msbrwne responded

Carolyn Browne-Jacobs 2007 Pontiac Solstice

Aug 02, 2010 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hi Ms Browne, As we talked about, we would like to make you a satisfied customer. You mentioned that a brake sensor may be the culprit causing the cruise control not to work. I spoke with Kevin at Rte. 1 Pontiac GMC and he informed me that this is a common cause for that and to fix it would cost just under $200. I am authorized by Mike Engle the General Manager at Lustine to refer you to Kevin at Rte 1 Pontiac GMC. I understand that they are convenient to you. His number is 703-494-7121. Please call him and arrange a convenient time to bring your car to him. I have instructed him to bill us for the first $200. That is, if it is the break sensor, Lustine will pay for the repair. If its not that, he will call me once he knows exactlly what it is, and then we can make a more informed remedy. Again, it is our intention to prove our commitment to your satisfaction. Please call me if you have any questions. In the meantime call Kevin ASAP so we can get this handled in a timely manner. I am at your service. Malcolm Campbell Internet Sales Manager Lustine Dodge Jeep Chrysler 703-609-5008

Aug 05, 2010 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Response from: Lustine Chrysler Dodge Jeep Added: 8/2/2010 2:47:49 PM Hi Ms Browne, As we talked about, we would like to make you a satisfied customer. You mentioned that a brake sensor may be the culprit causing the cruise control not to work. I spoke with Kevin at Rte. 1 Pontiac GMC and he informed me that this is a common cause for that and to fix it would cost just under $200. I am authorized by Mike Engle the General Manager at Lustine to refer you to Kevin at Rte 1 Pontiac GMC. I understand that they are convenient to you. His number is 703-494-7121. Please call him and arrange a convenient time to bring your car to him. I have instructed him to bill us for the first $200. That is, if it is the break sensor, Lustine will pay for the repair. If its not that, he will call me once he knows exactlly what it is, and then we can make a more informed remedy. Again, it is our intention to prove our commitment to your satisfaction. Please call me if you have any questions. In the meantime call Kevin ASAP so we can get this handled in a timely manner. I am at your service. Malcolm Campbell Internet Sales Manager Lustine Dodge Jeep Chrysler 703-609-5008

Sep 03, 2010 -

msbrwne responded

Mr.Campbell, When we last spoke the car was at my local Pontiac/GMC dealership Star to address the problems. The vechile was already at the dealership when you asked that I take it to Rte 1 Pontiac besides the fact that I reside in Leesburg, Va. The dealership diagnois the problem as the Brake Sensor and replaced the sensor kit. My cost, the deductible, was $82.72, I can fax or email you a copy of the receipt. I would also like to note that when I cancelled by add on and was refunded the cost, the tax I paid on the add on was not refunded. I forward a letter to the accounting department to address the addtional refund for the sales tax charged on the add on that was not refunded. My letter has not been address. Please ensure that that additional amount of sales tax is refunded to me. I look forward to hearing from you soon. My cell # to reach me is (703) 220-3174. Carolyn Browne-Jacobs

Mar 07, 2011 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

I apologize for not seeing this sooner, but your claims are alarming and very disturbing. I pride myself on my integrity, and I do not remember this incident at all. Please call me so we can review your experience and discuss what we could have done better. My email is mengle@lustine.com. Again, Ia pologize that you did not have more help your sales professional, my department manager, or myself. I hope to hear from you.

October 29, 2009

I have been in the Washington DC area for a number of years and have bought new cars from several dealerships in the area. I also read a number of bad reviews of this dealership before shopping there, bu More

by damor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Engle; Milton Smith
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October 16, 2009

Got to say from reading the reviews I must have been lucky. I called about a 2009 Tacoma had a trade and clunker. Well anyhow ended up in the Dodge dealer by mistake(via phone) spoke to Mike and told he More

by rashen
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in the Dodge dealer
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