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Ourisman Chrysler Jeep Dodge of Alexandria

3.7

114 Lifetime Reviews

5900 Richmond Highway, Alexandria, Virginia 22303
Call (703) 329-1600

Top Reviewed Employees

Samer  Burjas, Expert Sales Professional, Ourisman Chrysler Jeep Dodge of Alexandria

Samer Burjas

Expert Sales Professional
4.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

November 02, 2017

"Stress Free - Out of State "

- Pensacola to Alexandria

Traveling from Pensacola, Florida on my last leg of trip got on 95 N in Maryland and the engine light came on. Upon arriving in Alexandria, VA I immediately called Ourisman and explained what happened, the service department told me to bring the Jeep right in, they would take care of me and allowed me to leave my Jeep there for 2 days so I would not miss any of my sightseeing! An exceptional experience - deepest thanks for such caring people for an “out of towner”!

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Employees Worked With

Service, Ralph? Also lovely woman in service office.

October 29, 2017

"Trust the Bad Reviews - Lies and Runarounds"

- Bob

Trust the other reviewers that Ourisman isn't a one-star organization, it's a zero star! Lies and runarounds. On 10/15/2017 I test-drove and inspected a used vehicle. I observed that both turn signal lenses were detached from their mounts and laying loose at the bottom of each headlight assembly. I questioned how their VA State safety inspector passed the vehicle. The salesman had no explanation. Also, the drive belt and engine had a severe vibration. The salesman said they would check into the engine/belt issue. Over the next week I kept in contact with him. On 10/23/2017 the salesman told me both headlight assemblies were replaced and the water pump was replaced and he was ready to make a "deal." The internet sales manager also called me and said the car was "fixed." On 10/24/2017 I visited the dealership. The only thing they did was remove the loose lenses from the assembly. They never replaced the assemblies nor did they install new lenses. They also did nothing with the engine/belt issue. They said it just need to be cleaned. I asked the salesman why he told me the headlamp assemblies and water pump were replaced. He had no answer other than some pathetic excuse that maintenance had confused the vehicle with another car. We walked out of the dealership and never heard from Ourisman again. Unfortunately, you can guess that they sold the vehicle with a known safety issue and mechanical issue to someone else. You can also assume this wasn't the first, nor the last vehicle, they will sell with known safety and maintenance issues. Again, lies and runarounds.

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Employees Worked With

Bouba Diallo

October 05, 2017

"Service department are shocking. "

- TC

Seemed nice when I showed up and dropped my jeep off, but xxxx I was wrong. Trying to charge someone $800 for unnecessary new brake pads and resurfacing rotors is criminal. Turns out my pads were fine and they just wanted to charge me. $1800 for new front ball joints is absurd and out of wack with any other garage. Four ball joints are $200 plus roughly $600 labor. Not sure where the extra $1000 came from. On top of that, trying to charge $250+ per axle to change the diff fluid is twice the price of what it should be. I get you're a dealer and therefore charge extra, but this is crazy. No wonder it is so easy to get appointments with your department, no one ever comes back. You guys should be ashamed especially as it seems your Sales department is fine. I will never be back.

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Employees Worked With

Do not remember name.

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Photos & Amenities

  • Ourisman Buyer's Edge
  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Children's Play Room
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Ourisman Chrysler Jeep Dodge of Alexandria, Alexandria, VA, 22303