Ourisman Fairfax Toyota

Outsanding customer focus and service I called and was given an appointment at the time of my choosing. The lady on the phone was pleasant, attentive and customer-focused and friendly. I called and was given an appointment at the time of my choosing. The lady on the phone was pleasant, attentive and customer-focused and friendly. My call was promptly followed by an e-mail confirming the appointment and the service advisor I should see. I walked in and was most courteously received and taken to the advisor. Brian Croy was outstanding with his expert knowledge, questions and advice. The lady at the payment counter was pleasant and a delight to deal with. My family and I are delighted you have such excellent people on your staff. Bravo! More

Carroll was great He was very helpful and let us know about the work to be done! Very good guy! He applied a coupon for us. He also explained it all to us. I'm asking f He was very helpful and let us know about the work to be done! Very good guy! He applied a coupon for us. He also explained it all to us. I'm asking for him next time! Thanks, Carroll! :) More

Excellent customer services I had an excellent customer service. The employee explained thoroughly the problem and how they will fix it. The car was ready and clean when I receiv I had an excellent customer service. The employee explained thoroughly the problem and how they will fix it. The car was ready and clean when I received it. It did not take me more than 5 minutes to finish paying my bill and receive my vehicle. More

New Car Made Easy After an accident that made it necessary to buy a new car, we returned to Ourisman for a 4-Runner. Our concerns were all answered and taken care of a After an accident that made it necessary to buy a new car, we returned to Ourisman for a 4-Runner. Our concerns were all answered and taken care of and it was a very comfortable, fast experience. More

Great service My service advisor, Dane, was excellent. The estimate for the work was accurate. Work was done promptly. Great experience. That's why I am a repea My service advisor, Dane, was excellent. The estimate for the work was accurate. Work was done promptly. Great experience. That's why I am a repeat customer. More

Good experience I had a good experience. The sales people seem knowledgeable and friendly. They were willing to work with me on price, so all-in-all, I believe I go I had a good experience. The sales people seem knowledgeable and friendly. They were willing to work with me on price, so all-in-all, I believe I got a fair deal. More

Excellent, fast service! It was my first time coming here for service and everyone was super friendly. My car was serviced very quickly, everything was great! Will be back! It was my first time coming here for service and everyone was super friendly. My car was serviced very quickly, everything was great! Will be back! More

Ourisman Fairfax Toyota Scion Service Mustafa service advisor is awesome! He was extremely easy to work with. He helped me every step of 10K service to my 2017 Sienna . Very friendly deal Mustafa service advisor is awesome! He was extremely easy to work with. He helped me every step of 10K service to my 2017 Sienna . Very friendly dealership - I would definitely recommend service department of s awesome! I would definitely recommend Ourisman Fairfax Toyota Scion for service needs. . More

Maurice is awesome Maurice Allen is my preferred agent to work with. I was pleasantly surprised to see him during the evening. Too bad I can't work with him all of the Maurice Allen is my preferred agent to work with. I was pleasantly surprised to see him during the evening. Too bad I can't work with him all of the time More

Service while you wati. I found out that one of my headlights had burnt out. Naturally this was just days before I was due to head out on vacation. Called Ourisman's service I found out that one of my headlights had burnt out. Naturally this was just days before I was due to head out on vacation. Called Ourisman's service area and found that even though the Group that normally does my service had just ended their day they were able to set me up with appointment to get that done. After a relatively short wait was on my way home. More